Experience

Fisher Insurance Agency
• United States
• Insurance
• Customer Service Specialist

  • Mar 2021 - Present

N/A
• Wellness and Fitness Services
• 1 - 100 Employee
• Retired looking for part time work

  • Aug 2020 - Jun 2021


Roura Material Handling

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative Inside Sales Logistics

  • Apr 2014 - Aug 2020

  Responsible for Customer Service, Inside Sales and Logistics. Answer phones, enter quotes, orders and email to customers. Handle clerical duties, inbound/outbound shipping. Make weekly collection calls/emails and provide monthly reporting to CFO. Report daily orders and production numbers. Order office supplies. Achieved under 1% past due invoices and achieved sales numbers consistently. Responsible for Customer Service, Inside Sales and Logistics. Answer phones, enter quotes, orders and email to customers. Handle clerical duties, inbound/outbound shipping. Make weekly collection calls/emails and provide monthly reporting to CFO. Report daily orders and production numbers. Order office supplies. Achieved under 1% past due invoices and achieved sales numbers consistently.



TTi Global

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Customer Care Advocate

  • Jan 2013 - Dec 2013

  Inbound call center, Responsible for first call from Volkswagen customers regarding vehicle concerns, questions and complaints. Document all calls and assign to case managers when appropriate. Adhere to quality checks and customer surveys. Inbound call center, Responsible for first call from Volkswagen customers regarding vehicle concerns, questions and complaints. Document all calls and assign to case managers when appropriate. Adhere to quality checks and customer surveys.



Greenpath Inc.

• United States
• 1 - 100 Employee

• Receptionist / Security

  • Aug 2011 - Jun 2012

  Responsible for building security, employee badges, daily mail disbursement as well as checking in all visitors. Handle alarm calls from Guardian and Backup building manager when out of the office. Data entry for client surveys. Responsible for building security, employee badges, daily mail disbursement as well as checking in all visitors. Handle alarm calls from Guardian and Backup building manager when out of the office. Data entry for client surveys.



Harte-Hanks Market Intelligence

• Email Fulfillment / Payroll Clerk

  • Jan 2003 - Jan 2011

  Work with clients drafting and deploying business to business emails, as well as trouble shooting and running monthly reports. Assisting in accounting task and running bi-weekly payroll for hourly employees. Other clerical duties including ordering supplies, answering phones and summiting monthly expense reports. Software: ADP system - People Soft - Postfuture - Excel – Word On-line Office Depot Outlook Work with clients drafting and deploying business to business emails, as well as trouble shooting and running monthly reports. Assisting in accounting task and running bi-weekly payroll for hourly employees. Other clerical duties including ordering supplies, answering phones and summiting monthly expense reports. Software: ADP system - People Soft - Postfuture - Excel – Word On-line Office Depot Outlook



Harte Hanks Market Intelligence

• Call Center Supervisor / Quality Manager

  • Jan 2003 - Jan 2011

  Running weekly reports and payroll for call center. Oversee Quality Department. Managing new hire training classes as well as working with Temp agencies. Running weekly reports and payroll for call center. Oversee Quality Department. Managing new hire training classes as well as working with Temp agencies.



Corporate Express

• Australia
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Lead

  • Jan 1999 - Jan 2003

  In bound call center. Team leader for 20 person call center. Weekly reporting, scheduling and working with drivers for deliveries. Fielding supervisor calls as well as Rep calls when needed. Created weekly reporting charts. In bound call center. Team leader for 20 person call center. Weekly reporting, scheduling and working with drivers for deliveries. Fielding supervisor calls as well as Rep calls when needed. Created weekly reporting charts.



Stanley Door Systems

• Customer Service Representative

  • Jan 1995 - Jun 1999

  In bound call center. Fielded calls from Distributors. Order entry as well as building truckload orders. Worked closely with shipping, custom door and sales departments. Weekly reports. In bound call center. Fielded calls from Distributors. Order entry as well as building truckload orders. Worked closely with shipping, custom door and sales departments. Weekly reports.