Experience

Burg Simpson Eldredge Hersh & Jardine, P.C.

• United States
• Legal Services
• 100 - 200 Employee

• Demand Writer

  • Nov 2017 - Present



American Family Insurance

• United States
• Insurance
• 700 & Above Employee

• Casualty Claim Adjuster

  • Mar 2015 - Mar 2017

  Evaluate and settle bodily injury claims.

• Policies & Procedures Administrator

  • Aug 2009 - Mar 2015

  • Supervised High Damage Reviews and gave file direction and feedback. Encouraged further investigation and evaluation on multiple coverage, liability and damage issues. File exposures were as high as $1,000,000 per loss.• Met with management and adjusters on individual high damage files to ensure investigation was complete, if incomplete provided direction on information to obtain, and research statutes as needed in preparing the file for final review in committee to obtain authority. • Answered coverage questions from operations adjusters as well as from the Care Center. • Communicated claim handling policies and procedures to all casualty claims to ensure uniformity, compliance and excellent customer service. • Visited claims offices to establish close personal relationships with leadership and adjusters. Show less

• Casualty Claims Manager

  • May 1999 - Aug 2009

  • Responsible for the supervision of PIP and casualty/liability adjusters, assuring compliance with Corporate standards and policies, providing training and support to ensure efficient and proper claim handling in compliance with Colorado statutes and regulations. • Developed an excellent rapport with my adjusters which promoted a cohesive team environment. I also established a strong relationship with my assigned agent district as well as Underwriting, assisting with complex and unusual claim issues. • Organized and conducted many training sessions for my own unit as well as for both Branches, including Uninsured and Underinsured Motorist liability training, Comparative Negligence training, Customer Service and the balanced scorecard. I attended Train the Trainer sessions in Madison on Comet and Elips and participated in the rollout in the Denver office. • Assumed various responsibilities of my Branch Managers during absences from the office including committee and roundtable meetings. I was recognized by one of my Branch Managers as having strong skills in the area of employee development, having been assigned adjusters from other units who were strugging and required more focused training and mentoring. Show less

• Casualty Claims Adjuster

  • Jan 1992 - May 1999

  • Conducted file audit reviews to ensure compliance with Corporate standards and triage process standards, supervised the unit in the manager's absence, monitored performance and provided recommendations for employee enhancement, granted file authority as appropriate.• Learned and applied technical knowledge as demonstrated by promotion through all levels of casualty claim adjuster designations through examiner and specialist.• Investigated, adjusted and settled both P.I.P and liability claims.• Consistently trained to develop good analytical skills on both liability and damages to assure appropriate and equitable settlement of claims. Dealt closely with the public and with the medical and legal profession on a regular basis.• Trained and supervised new hires. Offered constructive feedback and gave direction on handling liability investigations, coverage issues, subrogation potential and settlement values. Granted authority when employees authority was insufficient. Conducted claim file reviews to comply with Corporate guidelines. • Participated on a catastrophe storm team. Show less

• Claims Legal Correspondent

  • Oct 1990 - Jan 1992

  Clerical