Delivery Lead

• Dec 2021 - Present

Responsible for managing, facilitating, and creating visibility of the overall progress, dependency, issues, and risks across the various Cloud and Digital projects.I collaborate with project leadership teams to monitor dependencies and schedule impacts to project deployments. Also, supporting IT leadership with issue, risk and defect resolution/escalations as appropriate.Working with cross-functional teams and in collaboration with multiple business units (Professional Services and Managed Services), in this role I have improved my negotiation skills as well as business awareness.

Cloud Project Manager

• Jun 2020 - Dec 2021

Operations Coordinator

• May 2013 - May 2019

Responsible for project planning and management, task distribution and monitoring of results;Coordination of a multidisciplinary team, responsible for provisioning all the company's dedicated servers (average of 100/month), in addition to corporate projects and Enterprise.Design and continuous improvement of processes and automation;Approval of delivery processes for new products and services;Forecasting and performance in Capacity Planning;Control of physical and logical assets.

Operations Analyst

• Feb 2013 - May 2013

Responsible for provisioning physical (HP and DELL) and virtual servers Computing (XenServer and VMware);Building mission-critical environments, working daily with tools such as Cobbler, Conductor, GIT, CFengine, SCCM, and MDT.

Operations Analyst

• Oct 2009 - Feb 2013

Management of dedicated servers and Cloud Computing;Performance analysis of network, systems, and infrastructure;Migration of Windows, Linux and database environments (MySQL, PostgreSQL, and MSSQL).

Support Analyst

• Jan 2007 - Oct 2009

Support to Terra provider business customers, helping to solve problems related to e-mail, domain and website hosting. Support to Terra provider business customers, helping to solve problems related to e-mail, domain and website hosting.