Carla Barker
Director of Customer Experience at CX Solutions- Claim this Profile
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Topline Score
Bio
Matt Agin
I learned a lot working with Carla and supporting her team. She was one of the first people I worked with at AOL and she was very patient with me as she helped me get up to speed on the business. Though I didn't work for her directly, through my working with her and her direct reports I saw what a smart, knowledgeable, dedicated manager she was and why the company entrusted her with a great deal of responsiblity.
Sam Minardi, PMP
While at AOL, Carla was an excellent manager, very detail oriented and very much on top of the many activities she was charged with managing. She is one of the best supervisors I've ever had the pleasure of working for. I would definitely welcome any opportunity to work with her again.
Matt Agin
I learned a lot working with Carla and supporting her team. She was one of the first people I worked with at AOL and she was very patient with me as she helped me get up to speed on the business. Though I didn't work for her directly, through my working with her and her direct reports I saw what a smart, knowledgeable, dedicated manager she was and why the company entrusted her with a great deal of responsiblity.
Sam Minardi, PMP
While at AOL, Carla was an excellent manager, very detail oriented and very much on top of the many activities she was charged with managing. She is one of the best supervisors I've ever had the pleasure of working for. I would definitely welcome any opportunity to work with her again.
Matt Agin
I learned a lot working with Carla and supporting her team. She was one of the first people I worked with at AOL and she was very patient with me as she helped me get up to speed on the business. Though I didn't work for her directly, through my working with her and her direct reports I saw what a smart, knowledgeable, dedicated manager she was and why the company entrusted her with a great deal of responsiblity.
Sam Minardi, PMP
While at AOL, Carla was an excellent manager, very detail oriented and very much on top of the many activities she was charged with managing. She is one of the best supervisors I've ever had the pleasure of working for. I would definitely welcome any opportunity to work with her again.
Matt Agin
I learned a lot working with Carla and supporting her team. She was one of the first people I worked with at AOL and she was very patient with me as she helped me get up to speed on the business. Though I didn't work for her directly, through my working with her and her direct reports I saw what a smart, knowledgeable, dedicated manager she was and why the company entrusted her with a great deal of responsiblity.
Sam Minardi, PMP
While at AOL, Carla was an excellent manager, very detail oriented and very much on top of the many activities she was charged with managing. She is one of the best supervisors I've ever had the pleasure of working for. I would definitely welcome any opportunity to work with her again.
Experience
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CX Solutions
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United States
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Business Consulting and Services
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1 - 100 Employee
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Director of Customer Experience
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Oct 2010 - Present
CX Solutions, formerly TARP Worldwide, has been helping companies improve their customer experience for more than 40 years. CX Solutions pioneered the science of quantifying, managing and optimizing the customer experience and has been a leader in the CX market since 1971. Today, through our innovative research, technology and customer interaction programs, we continue to set the standard to improve our clients' customer service performance, customer value and "The Profit of Interaction™." Our clients see a measurable improvement in their key customer metrics and a positive return on their CX investment. Our experience is customer experience.
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Independent Consultant
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Jan 2008 - Oct 2010
Working with various clients focusing on strategic communications, planning and execution. Working with various clients focusing on strategic communications, planning and execution.
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AOL
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United States
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Software Development
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700 & Above Employee
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Director, Communications and Training
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Jun 2005 - Dec 2007
Led global training and communications organization of 100+ personnel including communication managers, training developers, training facilitators, schedule administrators, leadership development, and outsourcer supportOversaw all training development, delivery and communications support at seventeen contact center sites in seven countries
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Sr. Manager -- Retention Operations
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May 2003 - May 2005
Managed a team with retention responsibilities focused on tools, technology, reporting, testing, quality, compliance, rewards and recognitionResponsible for identifying, assessing, developing, launching and managing initiatives focused on improving member retention
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr Manager
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1994 - 2003
Responsible for MCI’s Consumer Markets community relations events and programsManaged a team dedicated to improving company/employee relations and providing community involvement in areas where MCI had a consumer market presenceDeveloped and implemented successful education-focused public relations programs designed to help connect MCI with communities on a local levelCoordinated and managed all employee volunteer activities, program content, training, and evaluations
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Sales and Training Supervisor
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1994 - 1996
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Education
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The University of New Mexico
BBA, Marketing
Community
