Experience

THE REAL THING

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Senior Travel Designer

  • Sep 2021 - Present

  • Creative designer of customized, experience-centric travel itineraries to Spain and Portugal.Cultivate close relationships with industry partners including hotels, guides, service providers, and key travel agents, and maintain strong relationships with direct clients.• Constantly updating expertise in COVID travel protocols in order for clients to travel safely to Spain and Portugal and advise clients accordingly.• Supports team member giving input into CRM database selection and operation, AXUS travel application, installation and use for proposal and itinerary preparation, and training the team to utilize these tools.• Strategizes and implements policies to optimize sales during pandemic including outreach to contacts, negotiating special rates and booking conditions.



Madrid & Beyond

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Senior Sales Manager

  • Feb 2007 - Dec 2020

  • Sales totaled a profit of 200,000 euros in 2019, a 50% increase from 2018. Grew sales by 300% in the 5-year period 2014-2019. Consistently one of the top performers on the sales team.• Vendor management including partner sourcing, contract negotiation, and onboarding. Built andmaintained close relationships with key accounts (B2B & B2C). Expanded sales through new business development, repeat clients, and referrals. • Contributed as an integral part of the team, strong leadership and problem-solving skills; developed and implemented improved protocols and operating procedures, directly supervised, trained, and supported junior sales staff. • A Spain and Portugal luxury travel expert and passionate about "getting it right" when designing customized luxury itineraries focusing on exclusive experiences and surpassing client's expectations. Constantly updating destination expertise traveling to sites and proactive research.• Exceptional customer service skills; excellent communication skills, both oral and written in English and Spanish.• Meticulous organizational skills and the ability to multi-task with a strong work ethic.• AXUS travel app and CRM database, Pipedrive. Approved Zicasso salesperson.



Institute of International Education

• United States
• Non-profit Organization Management
• 500 - 600 Employee

• Program Officer, Fulbright and Academic Services Division

  • Sep 1998 - Apr 2006

  • Managed academic placements for Fulbright and other sponsored programs, specializing in graduate programs in Public Health, the Arts, and Humanities.• Finalized academic placements and negotiated financial award offers on behalf of sponsoringagencies.

• Program Officer, Global Training for Development Division

  • Jan 1997 - Aug 1998

  • Managed training programs funded by the U.S. Agency for International Development (USAID).• Prepared requests for proposals for the execution of the training and evaluated proposals andnegotiated with selected trainers.