Carla Allwood-Harrison, BSc (Honours)
Admissions Officer at Oulton College- Claim this Profile
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Bio
Eritha Huntley Lewis
I had the pleasure of having Carla attend my classes when I taught at the University of Technology, Jamaica. She was memorable because of her pleasant personality, her confidence and her desire to succeed. I am very pleased to see that Carla has since begun to realise her potential. She has developed into a strong Customer Service professional who continues to try to improve herself and those around her. Her ability to collaborate with others, take on new challenges and excel is admirable.
Kerry-Ann Richards
Carla is a very determined and focused individual who strives not only to do her best but to bring out the best in others. In addition, she is goal oriented, works well with others and always seek ways to elevate herself to the next level.
Eritha Huntley Lewis
I had the pleasure of having Carla attend my classes when I taught at the University of Technology, Jamaica. She was memorable because of her pleasant personality, her confidence and her desire to succeed. I am very pleased to see that Carla has since begun to realise her potential. She has developed into a strong Customer Service professional who continues to try to improve herself and those around her. Her ability to collaborate with others, take on new challenges and excel is admirable.
Kerry-Ann Richards
Carla is a very determined and focused individual who strives not only to do her best but to bring out the best in others. In addition, she is goal oriented, works well with others and always seek ways to elevate herself to the next level.
Eritha Huntley Lewis
I had the pleasure of having Carla attend my classes when I taught at the University of Technology, Jamaica. She was memorable because of her pleasant personality, her confidence and her desire to succeed. I am very pleased to see that Carla has since begun to realise her potential. She has developed into a strong Customer Service professional who continues to try to improve herself and those around her. Her ability to collaborate with others, take on new challenges and excel is admirable.
Kerry-Ann Richards
Carla is a very determined and focused individual who strives not only to do her best but to bring out the best in others. In addition, she is goal oriented, works well with others and always seek ways to elevate herself to the next level.
Eritha Huntley Lewis
I had the pleasure of having Carla attend my classes when I taught at the University of Technology, Jamaica. She was memorable because of her pleasant personality, her confidence and her desire to succeed. I am very pleased to see that Carla has since begun to realise her potential. She has developed into a strong Customer Service professional who continues to try to improve herself and those around her. Her ability to collaborate with others, take on new challenges and excel is admirable.
Kerry-Ann Richards
Carla is a very determined and focused individual who strives not only to do her best but to bring out the best in others. In addition, she is goal oriented, works well with others and always seek ways to elevate herself to the next level.
Credentials
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Administrative Assistant/Secretary
TestDomeDec, 2020- Oct, 2024 -
Coaching and Feedback Skills
Jamaica Theological SeminaryDec, 2015- Oct, 2024 -
Food Handler Certificatio
Food Safety Training. CANov, 2019- Oct, 2024
Experience
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Oulton College
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Canada
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Education Administration Programs
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1 - 100 Employee
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Admissions Officer
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Mar 2022 - Present
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Jamaica Urban Transit Company Limited
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Truck Transportation
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100 - 200 Employee
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Customer Service Administrator
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Dec 2014 - Apr 2018
• Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.• Performed data entry, records oversight and issue resolution for team of 35 customer service personnel.• Monitored office inventory to maintain adequate supply levels and order products.• Recruited, trained and developed dynamic Customer Service team, supporting all corporate growth and provide quality customer experience.• Managed daily operations within Customer Care Department and Call Center by supporting continuous delivery of excellent services and care.• Conducted performance evaluations after probationary period and annually for Customer Service Reps to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.• Liaised with customers and other departments, addressed inquiries, manage complaints and provide feedbacks to ensure customer satisfaction. • Developed open and professional relationships with team members, enabling better, more effective customer service.• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement Show less
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Franchise Protection Inspector
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Mar 2014 - Dec 2014
• Generated detailed reports outlining inspection and violations.• Conducted inspections on public transport buses and make recommendations to mitigate theft and fraudulent activities.• Maintained document security for classified information
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Gibson Long Term Care
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Toronto, Ontario, Canada
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Dietary Aide
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Jan 2013 - Aug 2013
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Knutsford Court Hotel
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Kingston, Jamaica
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Banquet Supervisor
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Jan 2008 - Jul 2010
• Prepared detailed records of income and expenditure for the department • Organized and conducted site inspections thoroughly • Oversee on-site and off-site functions to ensure proper execution of orders • Prepared detailed records of income and expenditure for the department • Organized and conducted site inspections thoroughly • Oversee on-site and off-site functions to ensure proper execution of orders
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Education
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2019 - 2019
Centennial College School of Business
Post Graduate Diploma, Marketing/Marketing Management, General -
2011 - 2012
George Brown College
Post Graduate Certificate -
2002 - 2006
University of Technology, Jamaica
Bachelor of Science - BS, Food and Beverage Management
Community
