Carl Wilson Barlis
Helpdesk Support Engineer / Jr., Security Administrator at TDS Singapore Pte Ltd / CIMB Securities- Claim this Profile
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English Professional working proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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Cisco Certified Network Associate
CiscoJul, 2016- Nov, 2024 -
Certified Ethical Hacker (CEH)
EC-CouncilNov, 2020- Nov, 2024 -
Cisco Certified Network Associate (CCNA)
CISCOJul, 2016- Nov, 2024
Experience
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TDS Singapore Pte Ltd
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Singapore
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Information Technology & Services
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1 - 100 Employee
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Helpdesk Support Engineer / Jr., Security Administrator
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Feb 2015 - Present
- Provide 1st and 2nd level of support to users via email, phone, remote or onsite. Support includes Setup (PC, Printer/Scanner and other devices), Network issues (Printers, LAN & WLAN, Wireless Configuration, Intranet and Internet), AV installation and Virus/threats disinfection, VPN, Assessments (PC, parts, peripherals and other devices), Installation/Reimaging/ Troubleshooting (Windows XP/7/8/8.1), (Hardware and software Installation and Troubleshooting), (Apple mail/Mozilla thunderbird / IMAP / POP3) and other related concerns.- Log user requests via JIRA (ticketing tool) and remote users using Symantec pcAnywhere- Create images for new incoming PC models and apply local computer and user policy as per CIMB Securities standard- Perform Windows XP to Windows 7 migration- Perform wiping out of data and installation of Linux NoTouch for old PC’s- Perform hardware replacement for upgrade and defective parts- Relocate/deploy/replace PC’s to end users - Perform IT inventory update for every new changes- Mobile support experience such as email configuration, wireless setup, wireless issue. (Android, iPad, iPhone, Blackberry and other devices)- Liaise issues that are related or in need of help with other teams such production, network, server, database and etc.- Provision of user accounts in the domain and workgroup servers, access and grouping for Active Directory and using ManageEngine AD360, SQL Management Studio, MasterSAM, AS400, Lotus Notes, Internal Portal, JIRA, Confluence, Internet Banking (BizChannel@CIMB, S2B, CitiDirect, UOB, HSBC, Westpac) , Trading softwares (iTradePro, GL Trade, SGX, Bloomberg), and In-house applications. - Send email requests of the creation/change/deletion of LDAP in CIMB Securities KL- Create internal review report for user accounts and access matrix in Active Directory and Lotus Notes for each department in Singapore and regionally. - Perform account disabling/deletion for staff clearance- Standby for special events
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Engineer
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Apr 2012 - Aug 2014
- Provide 1st and 2nd level of support to end users logged by the service desk team via walk-in, phone and email all over NUS Campus. Also, Log cases for walk-in users and ambush cases.- Provide support for concerns that are resolvable via walk-in, remote support and via onsite. Support includes Setup (PC, Printer/Scanner and other devices), Network issues (Printers, LAN & WLAN, Wireless Configuration, Intranet and Internet), AV installation and Virus/threats disinfection, VPN, Assessments (PC, parts, peripherals and other devices), Installation/Reimaging/ Troubleshooting (WINDOWS 2000/NT/XP/VISTA/7/8), (Hardware/Software Installation and Troubleshooting for Windows/Mac), Outlook configuration for NUS Exchange, Migrate and set up SecureMail certificate and other related concerns.- Mobile Support experience such as email configuration, wireless setup, wireless issue. (Android, iPad, iPhone, Blackberry Or other smart phone)- Provides 1st level of support for smartcard services, MAC OS, Ubuntu Linux and other special applications provided by the university. - Liaise with service desk for issues/concerns to other teams such as Wintel, Network, Messaging, Systems, Security, HPC, UNIX, IT Vendor and IT Coop to provide accurate and faster solution based on the service level agreement of NUS (ITIL).- Implementation of company policies to instill discipline and create harmonious working relation in the organization- Standby for special events
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Engineer
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Nov 2010 - Feb 2012
- Provide on-site support to end users logged by the service desk team via phone and email.- Provide support for concerns that are not resolvable via remote support (inbound and outbound support/Helpdesk). Support includes network connections problem (printers, LAN & WLAN, intranet connections and internet), virus issues, assessments (PCs, parts, peripherals and other devices connected to the PC), PC refresh, OS problem (WINDOWS 2000/NT/XP/VISTA/WINDOWS 7), standard and special applications remediation for JGS group of company including remediation of AV software, restoration and replacement on computer equipments, outlook problems, and other related concerns- Submit utilization report monthly, service request form (SRF) quarterly (for evaluation of our Team Leads) with SRF AR form and other documents that are required by the inventory team (IMACD).- Handles installation, moving, addition, change, disposal and configuration of new desktops, laptops, computer parts, peripherals, and other devices connected to the computer such as printer, copier and scanner.- Escalate concerns with towers such as Wintel, Network, Messaging, Service Desk, Security, Data Center, Database, UNIX, Dispatch, business unit information systems department (BU-ISD), Vendor and Parts Management to provide accurate and faster solution on problems regarding end user concerns based on the service level agreement of HP (ITIL).- Update incident/ problem/ change on a timely basis based on the service level agreement to the dispatch team- Implementation of company policies to instill discipline and create harmonious working relation in the organization- Follow standard operating procedures and provide suggestion and instructions to fellow engineer whenever they require technical assistance- Maintain updated hardware and software inventory. - Provide first level of application support to SAP, AS400 and other special applications.- Standby on rotating shifts
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Technical Support
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Jan 2010 - Oct 2010
- Encodes data and information for the improvement of a local government unit (LGU) system. - Responsible for the installation of software applications such as net support and progress software. - Responsible for backing up of database as per compilation of all data’s and information within an LGU.- Provide support for end users under the transition from manual system to automated system and from different system to our new system.- Conducting updates and training with the new products, services and sales process in our team.- Assisted team’s overall performances; motivating and technical coaching.- Assures in delivering customer satisfaction and quality service.- Responsible for fieldworks in different LGU’s which include doing hands-on transaction of different government systems.- Troubleshoot and debug problems encountered while processing transaction needed to develop and maintain complex systems.- Provide technical assistance in terms of hardware and software related concern- Coordinate accordingly with other department in delivering an efficient and accurate system- Capture comments and suggestions from clients in improving the systems and reducing redundancies in implementing faster transactions - Create users guide and user’s manual for systems implemented in a LGU- Generate reports required by the LGU department heads
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Education
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2006 - 2010
AMA Computer College East Rizal
Bachelor of Science in Information Technology, Networking -
2006 - 2009
AMA Computer College East Rizal
Bachelor of Science (B.S.), Information Technology
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