Experience

Bishop Kelly High School

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Basketball Coach, Varsity Assistant / Basketball Coach, Junior Varsity

  • Apr 2019 - Present

  In this current capacity, I partner with the Head Varsity Coach and student athletes to build skill, discipline, and teamwork capabilities, empowering outstanding athletic achievement through motivation and drive. • unified individual athletes into a cohesive team unit, planning and coordinating game travel, training regimens, and more. • Propelled team to state tournament qualification twice, and finishing third at state in class 4A (2021). • Worked closely with… Show more In this current capacity, I partner with the Head Varsity Coach and student athletes to build skill, discipline, and teamwork capabilities, empowering outstanding athletic achievement through motivation and drive. • unified individual athletes into a cohesive team unit, planning and coordinating game travel, training regimens, and more. • Propelled team to state tournament qualification twice, and finishing third at state in class 4A (2021). • Worked closely with players to build key skills, empowering five players to achieve all-conference honors. • Supported the junior varsity (JV) team and coached three district championships, strengthening team drive and motivation through impactful coaching. • Strengthened Vallivue JV team, leveraging motivation, rigorous training, and strategy to improve from a three-win maximum to qualifying for state tournament three years and achieving second place in one. • Achieved Idaho District 3 JV 2017 - 2018, 4A Coach of the Year. Show less In this current capacity, I partner with the Head Varsity Coach and student athletes to build skill, discipline, and teamwork capabilities, empowering outstanding athletic achievement through motivation and drive. • unified individual athletes into a cohesive team unit, planning and coordinating game travel, training regimens, and more. • Propelled team to state tournament qualification twice, and finishing third at state in class 4A (2021). • Worked closely with… Show more In this current capacity, I partner with the Head Varsity Coach and student athletes to build skill, discipline, and teamwork capabilities, empowering outstanding athletic achievement through motivation and drive. • unified individual athletes into a cohesive team unit, planning and coordinating game travel, training regimens, and more. • Propelled team to state tournament qualification twice, and finishing third at state in class 4A (2021). • Worked closely with players to build key skills, empowering five players to achieve all-conference honors. • Supported the junior varsity (JV) team and coached three district championships, strengthening team drive and motivation through impactful coaching. • Strengthened Vallivue JV team, leveraging motivation, rigorous training, and strategy to improve from a three-win maximum to qualifying for state tournament three years and achieving second place in one. • Achieved Idaho District 3 JV 2017 - 2018, 4A Coach of the Year. Show less



ClickFunnels

• United States
• Software Development
• 300 - 400 Employee

• Principal Training Specialist

  • Oct 2018 - Mar 2021

  While with ClickFunnels, I captained a four-person team of training specialists, driving the development and implementation of dynamic training content across the company. • Shaped content, project management, and internal collaboration plans and structures, consulting with leadership to define and execute core organizational and customer-facing training needs. • Authored, edited, and maintained engaging knowledge base articles, building customer-facing content to meet key… Show more While with ClickFunnels, I captained a four-person team of training specialists, driving the development and implementation of dynamic training content across the company. • Shaped content, project management, and internal collaboration plans and structures, consulting with leadership to define and execute core organizational and customer-facing training needs. • Authored, edited, and maintained engaging knowledge base articles, building customer-facing content to meet key information and education needs. • Built a comprehensive training program, including content and modules, implementing the all-new instructional program across all internal team members. • Created hundreds of critical help documents and articles for customer services use, providing key information on best practice and corporate standards. • Ensured outstanding customer service, consulting with clients to resolve billing issues and other inquiries. • Earned multiple department awards, receiving recognition for outstanding leadership, training design, and customer service; achieved promotion within six months to Training Specialist - the first member of the team to be promoted to a leadership role.

• Trainer

  • May 2019 - Jan 2021

• Billing Specialist

  • Oct 2018 - Apr 2019



Boise Hawks Baseball Club

• United States
• Sports
• 1 - 100 Employee

• Assistant director of retail operations

  • May 2016 - Sep 2018

  In this retail-oriented role, I managed merchandising operations and strategies, analyzing market trends and customer insights to plan product assortments and price matrices. • Enabled the achievement of sales and revenue targets, capturing revenue through engaging merchandising and marketing aligned to customer interests. • Maximized sales profits, creating competitive and profitable pricing structures to ensure customer purchase while optimizing business value. • Designed and… Show more In this retail-oriented role, I managed merchandising operations and strategies, analyzing market trends and customer insights to plan product assortments and price matrices. • Enabled the achievement of sales and revenue targets, capturing revenue through engaging merchandising and marketing aligned to customer interests. • Maximized sales profits, creating competitive and profitable pricing structures to ensure customer purchase while optimizing business value. • Designed and executed strategic merchandising and marketing plans, generating customer interest and awareness. • Successfully grew online and onsite sales over previous season. Show less In this retail-oriented role, I managed merchandising operations and strategies, analyzing market trends and customer insights to plan product assortments and price matrices. • Enabled the achievement of sales and revenue targets, capturing revenue through engaging merchandising and marketing aligned to customer interests. • Maximized sales profits, creating competitive and profitable pricing structures to ensure customer purchase while optimizing business value. • Designed and… Show more In this retail-oriented role, I managed merchandising operations and strategies, analyzing market trends and customer insights to plan product assortments and price matrices. • Enabled the achievement of sales and revenue targets, capturing revenue through engaging merchandising and marketing aligned to customer interests. • Maximized sales profits, creating competitive and profitable pricing structures to ensure customer purchase while optimizing business value. • Designed and executed strategic merchandising and marketing plans, generating customer interest and awareness. • Successfully grew online and onsite sales over previous season. Show less



The North Face

• Retail
• 1 - 100 Employee

• Sales Supervisor

  • Sep 2016 - Apr 2018

  Training, mentoring, and leading a high-performing sales team, I coached staff to ensure store-wide achievement of corporate performance and sales targets. • Headed merchandising, aligning store presentation with corporate and brand standards to deliver consistent experiences for customers across stores. • Embedded and fostered a culture of customer service excellence, building a strong repeat customer base through positive engagement and experiences. • Earned promotion to… Show more Training, mentoring, and leading a high-performing sales team, I coached staff to ensure store-wide achievement of corporate performance and sales targets. • Headed merchandising, aligning store presentation with corporate and brand standards to deliver consistent experiences for customers across stores. • Embedded and fostered a culture of customer service excellence, building a strong repeat customer base through positive engagement and experiences. • Earned promotion to Selling Supervisor within one year in recognition of outstanding leadership and sales management. • Drove consistent sales improvements 11 out of 12 months, delivering a 6% overall growth and raising store to the top-five company-wide for annual sales performance. • Closely mentored and coached team members to deliver top-tier service, supporting two employees to achieve management positions. Prior experience includes: Sports Authority, Operations Manager Nike, Department Manager, Operations, Shoes, Apparel Finish Line, Inc, Assistant Manager Finish Line, Inc, Sales Associate Show less Training, mentoring, and leading a high-performing sales team, I coached staff to ensure store-wide achievement of corporate performance and sales targets. • Headed merchandising, aligning store presentation with corporate and brand standards to deliver consistent experiences for customers across stores. • Embedded and fostered a culture of customer service excellence, building a strong repeat customer base through positive engagement and experiences. • Earned promotion to… Show more Training, mentoring, and leading a high-performing sales team, I coached staff to ensure store-wide achievement of corporate performance and sales targets. • Headed merchandising, aligning store presentation with corporate and brand standards to deliver consistent experiences for customers across stores. • Embedded and fostered a culture of customer service excellence, building a strong repeat customer base through positive engagement and experiences. • Earned promotion to Selling Supervisor within one year in recognition of outstanding leadership and sales management. • Drove consistent sales improvements 11 out of 12 months, delivering a 6% overall growth and raising store to the top-five company-wide for annual sales performance. • Closely mentored and coached team members to deliver top-tier service, supporting two employees to achieve management positions. Prior experience includes: Sports Authority, Operations Manager Nike, Department Manager, Operations, Shoes, Apparel Finish Line, Inc, Assistant Manager Finish Line, Inc, Sales Associate Show less