Experience

VIRTUS Data Centres

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Data Centre Manager

  • Dec 2021 - Present



Rackspace Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Data Centre Operations Team Manager

  • Jun 2016 - Oct 2021

  Overview:Spearheaded several teams of up to 10 Technicians, ensuring all operational tasks were undertaken efficiently to world class standards. Oversaw successful completion of various business critical projects. Highlights:Managed an array of globally impacting, business critical projects for enterprise level companies. Adhered to tight deadlines and customer specific Timelines/SLA’s. Responsible for faster hardware installation methods that reduced deployment times by up to 50%. Organised the fastest EMEA deployment of 300+ servers for an enterprise level customer. Held root cause analysis meetings to identify previous short falls and put in place procedures to mitigate further instances. Set team and individual goals using KPI's and periodic performance reviews. Responsible for customer new deployments, infrastructure, installation and configuration. Constantly drove improvements to processes and procedures, for improved efficiency and best work practices. Reported successes and shortfalls to senior management with a view to overcome current challenges. Managed several teams of up to 12 employees, overseeing the hiring, training, and professional growth of employees. Spearheaded off site Private Cloud projects and resolved complex problems that impacted management and business direction. Led customer/client meetings outlining specific requirements such as hardware, networking and colocation needs. Show less

• Data Centre Operations Technician

  • Feb 2015 - May 2016

  Overview:Joined a team responsible for building out a new Data Centre operations facility. introduced new policies and processes to deploy customer solutions more efficiently. Drove world class standards using methods, such as, Lean Six Sigma. Highlights:Worked to tight deadlines to ensure customer satisfaction and 99.999% customer uptime Oversaw hardware was built and deployed to world class standards, striving to surpass all targets set. Trained new employees, developing new methods of understanding customer networks, infrastructure and SLA's Customised products to meet user specifications improving customer experience. Assisted team members and customers regarding stock and inventory queries. Applied expert knowledge for daily completion of tasks and streamlining workflows. Provided excellent leadership skills to maintain steady and productive operations. Show less



CASS Worldwide

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Telecoms Engineer (FTTP/FTTC specialist)

  • Dec 2011 - Dec 2014

  Overview: Responsible for the installation of new fibre and copper infrastructure on the Openreach and Virgin Media networks. Predominantly installing, splicing and testing fibre runs from exchange to consumer and business premises. Highlights: Managed an FTTP testing team in Wales for 12months, using new products outlined by BT Openreach, reporting successes and shortfalls. Fibre jointing/splicing/ installation of COF 205/200 cable installation of blown fibre tubing (BFT), manifolds and straight joints Red light fibre testing Node to node (OTDR on occasion) Working from heights, within confined spaces, adhering to NRSWA street works, signing, lighting and guarding Reporting to Stakeholders on progress, outlining potential challenges and presenting possible solutions. Provided technical guidance to other teams through clear and easy to understand presentations. Worked directly with BT/Virgin media Network Planners to resolve routing/installation challenges. Show less