Experience

The Knowledge Group
• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Programme Director

  • Oct 2020 - Present

Albyn Housing Society Ltd.
• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee
• Vice Chair

  • Sep 2020 - Present


CAPIC LTD.

• United Kingdom
• Business Consulting and Services

• Managing Partner

  • Apr 2020 - Present

  Independent consultant leading on a number of large-scale, complex programmes, including assignments on giving independent and impartial advisory guidance to clients on how to devise, develop and deliver complex change and transformation programmes. Independent consultant leading on a number of large-scale, complex programmes, including assignments on giving independent and impartial advisory guidance to clients on how to devise, develop and deliver complex change and transformation programmes.



Gobeyond Partners

• United Kingdom
• Business Consulting and Services
• 100 - 200 Employee

• Managing Partner - Programme Delivery

  • Oct 2017 - Apr 2020

  Part of a team of 3 who created the new consultancy and specialist customer experience company, which has an unrelenting dedication to partnering with clients and shaping their businesses for the better, helping to positively transform human experience. Part of a team of 3 who created the new consultancy and specialist customer experience company, which has an unrelenting dedication to partnering with clients and shaping their businesses for the better, helping to positively transform human experience.

• Managing Partner

  • Dec 2015 - Sep 2017

  Independent consultant leading on a number of large-scale BPO Transition Programmes, including assignments on giving independent and impartial advisory guidance to clients on how to devise, develop and deliver complex change and transformational programmes. Independent consultant leading on a number of large-scale BPO Transition Programmes, including assignments on giving independent and impartial advisory guidance to clients on how to devise, develop and deliver complex change and transformational programmes.



Allied Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Transformation Director

  • Apr 2014 - Nov 2015

  Allied Healthcare is the biggest home care provider in the UK, delivering more than 17 million home care visits each year. Carl was responsible for the transformation of service delivery - designing and delivering a new operating model and organisation structure that exploits new technologies to deliver significantly improved efficiencies and increased effectiveness of service delivery. Allied Healthcare is the biggest home care provider in the UK, delivering more than 17 million home care visits each year. Carl was responsible for the transformation of service delivery - designing and delivering a new operating model and organisation structure that exploits new technologies to deliver significantly improved efficiencies and increased effectiveness of service delivery.



Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Transition & Transformation Dir, UKE&A - Private Sector

  • Mar 2004 - Mar 2014

  Since joining Serco Carl has held a range of consultancy and programme delivery roles, now specialising in large-scale Transitions and major Transformation Programmes Since joining Serco Carl has held a range of consultancy and programme delivery roles, now specialising in large-scale Transitions and major Transformation Programmes



CAPIC Ltd

• United Kingdom
• Business Consulting and Services

• Independent Consultant

  • 2002 - 2004

  Consultant working for DWP providing commercial and procurement expertise for the supply of outsourced IS/IT products and services in a managed competitive environment, originally under PFI arrangements. Commercial lead for 2 modernisation programmes within the Department, introducing RAD Techniques and COTS packages into an otherwise traditional environment. Consultant working for DWP providing commercial and procurement expertise for the supply of outsourced IS/IT products and services in a managed competitive environment, originally under PFI arrangements. Commercial lead for 2 modernisation programmes within the Department, introducing RAD Techniques and COTS packages into an otherwise traditional environment.



Royal Air Force

• United Kingdom
• Wellness and Fitness Services

• Administrative Branch

  • 1981 - 2002

  With 21 years service, starting with a cadetship and sponsored through University, Carl held a range of appointments culminating as SO1 Harmonised Systems Development within the Armed Forces Personnel Administration Agency with multi-project control for £20M harmonisation programme for outsourced, personnel-related IS to fulfil business needs that exist across all Military Services. Management of commercial supplier and MOD customers for the design, development and far-reaching implementation of harmonised IS.