Owner

• Sep 2021 - Present

Director Of Information Technology

• Sep 2019 - Present

- Completed Office 365 migration from Microsoft India to Microsoft US. - Microsoft Azure support for Loan Origination System (Byte Pro Enterprise) - Implemented IPSEC security via Fortinet products - Developed implementation options in line with Incident Management best practices - Managed corporate help desk operations including enterprise help desk support system and IT Support staff, work flows, schedules, follow-up validation - Fully implemented Remote Monitoring & Management tool with integrated anti-virus across company endpoints Show less

Brand Partnership Manager

• Jul 2021 - Feb 2022

- Drive revenue growth through management of strategic partnerships in core business areas - Develop and execute partnerships to drive brand awareness and new user acquisitions - Work closely with internal and external partners to increase awareness of Hover features - Plan, execute, and lead communications with partners on behalf of Hover - Drive revenue growth through management of strategic partnerships in core business areas - Develop and execute partnerships to drive brand awareness and new user acquisitions - Work closely with internal and external partners to increase awareness of Hover features - Plan, execute, and lead communications with partners on behalf of Hover

IT Manager

• Apr 2018 - Sep 2019

- NIST 800-171 Data Security Compliance - Organization / construction of CRM configurations, menus, dashboards, and data to create business required CRM operations, views and metrics - Planning, Installing, and Maintaining company information systems and infrastructure - End user support for LAN based applications; Exchange, Document Management System, ect. - Design and implement information security protocols to ensure compliance - Update and maintain corporate security awareness, education, and training program - Provide support for PAC staff for technology related issues on site and remote (US & Australia) - Implement and maintain corporate site and facility controls Show less

IT Manager

• May 2016 - Nov 2017

- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.- Ensure integration of interactive and CRM strategies with other departments (Marketing, Sales)- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.- Served on IT Security Council, Information Governance Council and Business Process Reengineering Committee - Design, develop, implement and coordinate systems, policies and procedures (FFIEC, NIST, ITIL) - Manage internal IT Helpdesk staff and external Client Support staff- Plan, Develop and budget new locations and facilitate office moves- Maintain and develop Service-Now instance Show less

Information Technology Supervisor

• May 2015 - May 2016

- Establishes working relationships with others in the department, collaborating on new technology needs or expanded uses for existing technologies to increase functionality or efficiency- Maintains a high level of technical competence; assists staff in resolving complex technical problems and works with customers to ensure solutions are satisfactory- Implemented ITIL practices for institution to include Incident, Change, Configuration Management, and Knowledge- Provide high-level system support for items elevated from help desk- Ensure IT Support Staff are properly trained and are provided necessary tools to be successful in their role- Travel to off campus locations as needed at the direction of the Vice President, Information Systems Show less

Lead IT Support Analyst

• Apr 2013 - May 2015

- Establishes working relationships with others in the department, collaborating on new technology needs or expanded uses for existing technologies to increase functionality or efficiency- Maintains a high level of technical competence; assists staff in resolving complex technical problems and works with customers to ensure solutions are satisfactory- Implemented ITIL practices for institution to include Incident, Change, Configuration Management, and Knowledge- Provide high-level system support for items elevated from help desk- Ensure IT Support Staff are properly trained and are provided necessary tools to be successful in their role- Travel to off campus locations as needed at the direction of the Vice President, Information Systems Show less

Information Technology Support Analyst

• Sep 2012 - Apr 2013

- Managed Voice-Over IP Telephone System (ShoreTel) for 700+ end users- Support Loan Origination Software and all additional software required (Datatrac, Calyx Point)- Database Management and Reporting (Crystal Reports Version 14)

Lock Desk Supervisor

• Nov 2011 - Apr 2013

- Supervise group of up to 7 employee's- Assists Account Executives and Underwriters in making changes to loans already locked, ie: adjusting loan amount, appraisals, property type, occupancy and product codes- Lock in loans with investor and communicate lock confirmations back in a timely manner- Maintained Risk Management procedures to ensure risk/consequence was within scope

Tactical Aircraft Maintainer (Crew Chief)

• Nov 2005 - Dec 2010

- Kept and maintained aircraft maintenance records, flight times, and deviations. Personally responsible for five flying squadrons to include F-22’s, F-15’s, C-17’s, C-12’s & AWACS - Managed all aircraft maintenance status and assured proper estimated time in compliance orders - Attained best seen to date by Air Force Level inspectors for Quick Response Checklist. - Kept and maintained aircraft maintenance records, flight times, and deviations. Personally responsible for five flying squadrons to include F-22’s, F-15’s, C-17’s, C-12’s & AWACS - Managed all aircraft maintenance status and assured proper estimated time in compliance orders - Attained best seen to date by Air Force Level inspectors for Quick Response Checklist.