Experience

Companion

• United Kingdom
• Retail
• 1 - 100 Employee

• Installation Manager

  • Aug 2016 - Present

  Once a photo survey has been conducted and our design team draw the lift up it is then sent over to myself to check against the surveys and I then ensure the lift can be produced and it will go on to the staircase with no issues.This is for both our single and dual rail curved systems in the event we have issues in the design of the lift it is my responsibility to investigate other avenues to ensure we do not let the customer down.This is a very fast paced job and an eye for detail is very important to ensure we give the customer the very best service

• New Business Customer Service Manager Chairs & Bathing

  • Mar 2015 - Aug 2016

  • Effective management of the recliner chair business team (guidance and motivation)• Achieve pr-agreed sales figures for both order intake and turnover• Ensure pre sale customers are called on agreed dates• Responsible for team and individual conversion and call times• Ensure staffing levels are adequate in recliner chair business at all times (including covering sickness and holidays)• Order entry for all recliner chair sales within the business• Effective journey planning for all recliner chair surveyors• Ongoing accurate technical support • Ensure all individual customer accounts are project managed by the relevant team members• Reduction and control of customer complaints to a pre-agreed levels

• Orderbook Manager

  • Jun 2014 - Aug 2016



Etm marketing

• Sales Representative

  • Oct 2011 - Nov 2011

  Going from door to door targeting a specific demographic promoting sky tv and signing people up Going from door to door targeting a specific demographic promoting sky tv and signing people up



Asda stores plc

• Home and leisure supervisor

  • Aug 2003 - Sep 2004

  My job role was to maintain the shop floor, deal with customer orders and complaints and send back any stock that was faulty or damaged My job role was to maintain the shop floor, deal with customer orders and complaints and send back any stock that was faulty or damaged