Experience

356 Group

• Malta
• Events Services
• 1 - 100 Employee

• Event Executive

  • May 2022 - Present

  Malta



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• People Experience Manager

  • Jan 2021 - Present

  Malta Responsible for designing, developing and delivering large scale people projects and supporting the delivery of HR led people projects aligned to all groups and business strategies. In doing so establishing employee engagement and cultural practices by undertaking preliminary research and analysis for people experience initiatives and projects. Leading, coaching, motivating and developing a team within the operational environment ensuring the provision of Superior Service to… Show more Responsible for designing, developing and delivering large scale people projects and supporting the delivery of HR led people projects aligned to all groups and business strategies. In doing so establishing employee engagement and cultural practices by undertaking preliminary research and analysis for people experience initiatives and projects. Leading, coaching, motivating and developing a team within the operational environment ensuring the provision of Superior Service to employees utilising the service, which ultimately leads to superior service to our internal customers and external candidates. Delivering quantitative and qualitative key performance indicators, in line with out 'Global People Experience' strategies, underpinned by adherence to internal and regulatory requriements.

• People Experience Officer

  • Mar 2018 - Jan 2021

  Malta Supports 450 individuals in increasing Employee Engagement while meeting site’s business goals. Creating a robust runway of activities in line with Engagement, Rewards & Recognition, Diversity & Inclusion, Corporate Social Responsibility, Health & Wellbeing, Communications and Progression packages designed on stakeholder feedback and the company's strategies. Working closely and supporting our Support teams including HR, Recruitment and Administration in order to propose and successfully run… Show more Supports 450 individuals in increasing Employee Engagement while meeting site’s business goals. Creating a robust runway of activities in line with Engagement, Rewards & Recognition, Diversity & Inclusion, Corporate Social Responsibility, Health & Wellbeing, Communications and Progression packages designed on stakeholder feedback and the company's strategies. Working closely and supporting our Support teams including HR, Recruitment and Administration in order to propose and successfully run site wide and global projects which improve the working environment. Leading a number of Workgroups to help land and embed change ensuring all customer facing agents are confident in procedural changes and remain on top of fraud.

• People Experience Manager

  • Jun 2017 - Feb 2018

• People Experience and Recruitment Officer

  • Jan 2015 - Jun 2017

  Malta

• People Experience Officer

  • Dec 2012 - Jan 2015

  Malta

• Team Manager

  • Oct 2011 - Nov 2012

• Academy Coach

  • May 2011 - Oct 2012

  Malta

• Customer Service & Sales Representative

  • Oct 2007 - May 2011



Availacall

• New Zealand
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Inbound Team Supervisor

  • Oct 2006 - Nov 2007

  Malta

• Quality Control Supervisor

  • Dec 2004 - Oct 2006

• Customer Service & Sales Representative

  • Jun 2003 - Dec 2004

  Malta