Social Work Intern

• Jan 2022 - Present

Sr. Disputes Resolution Analyst

• Jun 2021 - Jan 2023

* Deliver group and individual training and instruction for new and current co-workers regarding the department’s expectations and procedures. * Develop and revise procedures for the department’s processes and systems for new and current employees. * Request documentation of transactions from departments, customers, merchants, and other financial institutions to formulate appropriate risk decisions.* Create and update reports and be responsible for Quality audits to regulate potential errors. Show less

Dispute Resolution Analyst

• Sep 2018 - May 2021

* Coordinate investigations of any non fraud/disputes issues with the appropriate investigative unit or agency, as appropriate.* Request documentation of transactions from other departments, customers, merchants, and other financial institutions to formulate appropriate risk decisions.* Assure that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance violations.* Interact with the Internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable. Show less

Dispute Servicing Specialist I

• Nov 2017 - Sep 2018

* Review, analyze, and work with customer's and other parties to assist and resolve fraud and non-fraud disputes, along with updating new methods to improve productivity. * Analyzing merchant and cardholder account transactions to identify abnormal activity that may be fraudulent.* Prepare and validate information on cases for management review, prior to submitting to Mastercard and acquiring institutions. * Monitor existing lost stolen accounts to identify fraudulent activity and report on exception file. Show less

Outdoor Recreation and Information Specialist

• May 2017 - Aug 2017

* Supporting the development, logistics, and facilitation of the Metroparks new sailing program. * Actively cultivate and engage community involvement through social media marketing, electronic newsletters, and personal involvement. * Tasked with our organizations risk management project, to identify past incidents and potential risks in advance, and to analyzing them to take precautionary steps and creating protocol. * Supporting the development, logistics, and facilitation of the Metroparks new sailing program. * Actively cultivate and engage community involvement through social media marketing, electronic newsletters, and personal involvement. * Tasked with our organizations risk management project, to identify past incidents and potential risks in advance, and to analyzing them to take precautionary steps and creating protocol.

FrontEnd Manager and Expediter

• Dec 2016 - Jun 2017

* Supervises food preparation personnel to ensure food adheres to standards of the highest quality. * Coordinates meals so food is served at the proper time, interacting with kitchen staff and servers. * Take inventory on all kitchen supplies and ingredients; placing orders with partnered companies. * Supervises food preparation personnel to ensure food adheres to standards of the highest quality. * Coordinates meals so food is served at the proper time, interacting with kitchen staff and servers. * Take inventory on all kitchen supplies and ingredients; placing orders with partnered companies.

Thru-Hiker

• Feb 2016 - Nov 2016

* Hiked 2,189.1 miles from Springer Mountain, Georgia to Mt. Katahdin, Maine on the Appalachian Trail. * Trekked through 14 states including Georgia, North Carolina, Tennessee, Virginia, West Virginia, Maryland, Pennsylvania, New Jersey, New York, Connecticut, Massachusetts, Vermont, New Hampshire, and Maine. * Climbed a total elevation gain of 464,500 feet over the entire course of the trail, equivalent to climbing Mt. Everest 16 times. * Hiked with various individuals from over 20 different countries located on 6 different continents. * Successfully researched, planned, budgeted, and executed this self-financed project that took 174 days to complete. Show less

Summer Camp Counselor

• Jun 2015 - Aug 2016

* Responsible for maintaining constant enthusiasm for a variety of age ranges, 6-16 years old. * Organized and supervised for numerous sailing and field trips for camp participants. * Led daily vespers and assisted campers with their own personal journey as a role model. * Responsible for maintaining constant enthusiasm for a variety of age ranges, 6-16 years old. * Organized and supervised for numerous sailing and field trips for camp participants. * Led daily vespers and assisted campers with their own personal journey as a role model.

Trail Crew for the National Park Services

• Jun 2014 - Aug 2014

* Rigorous trail work and rockwork construction and maintenance. * Precise and accurate application of safety practices and construction principles. * Extensive environmental cleanup and stewardship to national parks. * Rigorous trail work and rockwork construction and maintenance. * Precise and accurate application of safety practices and construction principles. * Extensive environmental cleanup and stewardship to national parks.

Customer Service and Sales Representative

• Aug 2013 - May 2014

* Recommend potential products or services to management by collecting customer information and analyzing customer needs. * Keep records of customer interactions, process customer accounts and file documents. * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. * Recommend potential products or services to management by collecting customer information and analyzing customer needs. * Keep records of customer interactions, process customer accounts and file documents. * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Editorial Assistant Intern

• Jun 2013 - Aug 2013