Experience

COCC

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• IMPLEMENTATION SPECIALIST

  • May 2019 - Present

  United States Serving as the lead implementation liaison between third party providers, clients and business unit(s). Resolving business and technical challenges for successful transition to client led systems. Ensuring successful implementation of plans through coordination with external sources and internal department personnel. *Developing detailed project implementation plans. Identified and determined requirements, scope and deliverables while promoting best current practices. *Providing… Show more Serving as the lead implementation liaison between third party providers, clients and business unit(s). Resolving business and technical challenges for successful transition to client led systems. Ensuring successful implementation of plans through coordination with external sources and internal department personnel. *Developing detailed project implementation plans. Identified and determined requirements, scope and deliverables while promoting best current practices. *Providing Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated *Proactively participate in all relevant knowledge sharing sessions for their respective SME areas *Hands-on investigated and contributed to all product workshops and collaboration sessions *Writing / updating relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues, changes raised *Ranking and escalating issues when needed to keep customers informed of progress. *Executing data base scripts in support of clients systems using Microsoft SQL Server. Show less



Liberty Bank - CT

• United States
• Banking
• 400 - 500 Employee

• VP, BUSINESS INFORMATION SERVICES OPERATIONS MANAGER

  • Mar 2015 - Jun 2018

  Middletown, CT Led a team of seven direct reports (two business application analysts, two report writers, two mortgage originations system analysts and one ATM coordinator). Provided management support, and reported systems. Maximized productivity for a network of 72 ATMS, and various banking systems (CORE System, Enterprise Reporting and Residential Mortgage Origination System). Reported to the CIO. * Developed and executed project plan for online banking data conversion. Ensured implementation was… Show more Led a team of seven direct reports (two business application analysts, two report writers, two mortgage originations system analysts and one ATM coordinator). Provided management support, and reported systems. Maximized productivity for a network of 72 ATMS, and various banking systems (CORE System, Enterprise Reporting and Residential Mortgage Origination System). Reported to the CIO. * Developed and executed project plan for online banking data conversion. Ensured implementation was on-time and in scope. Managed risk through process. * Complied with Federal Financial Institutions Examination Council guidelines for Guaranteed Change Control Program. * Established project goals, milestones and Key Performance Indicators (KPIs), combined with real-time data collection and analysis. * Automated manual tasks organization-wide which resulted in monthly cost savings and reduced 12 hours off of the schedule each month. * Managed annual department budget and vendor budgets. * Hired and trained staff.

• AVP, CORE BANKING ANALYST, ENTERPRISE REPORTING, AND CONTINUOUS IMPROVEMENT MANAGER

  • Jan 2011 - Mar 2015

  Middletown, CT Managed analysts who performed detailed system analysis following the department’s strategic plan. Directed report writers who created custom reports and dashboard reporting. Ensured customer service for system releases. Automated manual tasks which improved efficiency for day-to-day operations. * Developed project plans and implemented on-time CORE system data conversion for three bank acquisitions. * Coordinated installation of debit card instant issue machines in 55 retail… Show more Managed analysts who performed detailed system analysis following the department’s strategic plan. Directed report writers who created custom reports and dashboard reporting. Ensured customer service for system releases. Automated manual tasks which improved efficiency for day-to-day operations. * Developed project plans and implemented on-time CORE system data conversion for three bank acquisitions. * Coordinated installation of debit card instant issue machines in 55 retail offices. * Collaborated with vendors to convert to Europay, Mastercard and Visa (EMV cards). * Managed system release/upgrades and patch management for ATM Networks and CORE System.

• SYSTEM/APPLICATION ANALYST SUPERVISOR

  • Dec 2008 - Jan 2011

  Middletown, CT Presided over process coordination for all activities for system analysts including product support. Confirmed accuracy for new products for all applications. Facilitated training programs for new hires. * Streamlined daily procedures by prioritizing activities. * Developed technical documentation for staff training program which ensured outstanding customer experience.

• SENIOR APPLICATION ANALYST

  • Oct 2001 - Dec 2008

  Middletown, CT Performed business analysis for change requests. Supervised monitoring, testing and quality assurance of new and existing applications. Communicated application issues with key stakeholders (management, development teams, end users and business leaders. * Created custom and ad-hoc database reports for business units.

• Additional positions held:

  • May 1988 - Oct 2001

  Middletown, CT Residential Mortgage/Consumer Lending Sr. Consumer Loan Analyst Secondary Market Analyst Residential Loan Analyst/Sr. Loan Auditor