Experience

Journeys Metabolic

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CUSTOMER SUPPORT & USER ENGAGEMENT COORDINATOR

  • Aug 2021 - Present

  Supervised the day-to-day activities of the team including statistical reporting, team mentoring, ongoing training, weekly meetings, and knowledgebase documentation to promote high levels of customer satisfaction. Supervised the day-to-day activities of the team including statistical reporting, team mentoring, ongoing training, weekly meetings, and knowledgebase documentation to promote high levels of customer satisfaction.



Top Three Spot Advertising

• Saint Louis, MO.

• Customer Support and Retention Manager

  • Nov 2015 - Aug 2021

  •Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation •Source and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.) •Cultivate and maintain long term relationships with clients by delivering elite client service and engaging them by using knowledge of each industry and organization •Formulate sales plan to achieve monthly, quarterly, and annual sales targets •Generate daily outreach efforts to prospective clients •Build a productive pipeline and manage each phase of the sales process •Develop project budgets and create proposals •Track all customer sales related activities in salesforce.com—set and execute follow up tasks sales and client service teams to close •Set and manage client expectations while consulting with each client for best practices •Manage and control pricing and contractual issues •Travel (including multiple annual conferences, client meetings) - domestic and/or international Show less