Experience

FeeniX Communications

• Canada
• Advertising Services

• Channel, Product & Project Management - FeeniX Communications

  • Jan 2016 - Present

• Product & Project Manager

  • Mar 2017 - Present

• Project Manager (Contract)

  • Jan 2016 - Present



Spark Digital

• United Kingdom
• Advertising Services

• Product Manager

  • May 2011 - Jan 2015

  Product Manager GMS Network Management Services and Essentials “Cloud Connector family” This business owners’ role required getting the best possible commercial and financial outcomes for Spark Digital by having a good understanding of the competitive marketplace, internal stakeholders and being able to lead virtual teams effectively across all aspects of sales, operations and support. Key Responsibilities & Achievements: Portfolio strategy & business planning for growth Financial & operational performance management of revenues to $10M PA Sales pipeline management, forecasting & budget tracking Increased Managed Network customer numbers by over 500% in 4 years (30 to 150+ customers) Re developed GMS Network product proposition, launched to market and increased product revenue from $0 – $9.5M PA with an average EBITDA contribution of 43% Launched Essentials product family to market. 1st year revenues 220% of budget. Show less



Goldman Sachs JB Were (NZ) Limited

• Programme Office Manager (Contract)

  • Apr 2010 - Feb 2011

  Programme Office Manager reporting to the Programme Director. This programme completed the separation of the JBWere Private Wealth Management business from Goldman Sachs & Partners in New Zealand. This the role involved the day to day management of virtual teams, governance frameworks and controls in the separation program that included the complete migration off all systems and processes that included a new infrastructure build of three technology environments, the virtualization of core business applications, a complex client data migration, the migration of the finance general ledger from Oracle to SAP along with the negotiation of new vendor/supplier agreements and gaining regulatory approval from NZX for JBWere’s new status as a depository participant. Key Responsibilities & Achievements: Managed and coordinated the programme controls and governance forums Identified and managed risks & issues logs, found mitigations and identified escalations Managed operational and technological dependencies in line with on going business and future state requirements The programme was completed NZD $1.5 million under budget. Throughout delivery, costs and scope for each workstream were tightly controlled and all changes were carefully prioritized against cost benefit criteria. Migration achieved 1 month early by adherence to strong governance and controls, and focus on individual accountability. Show less



Kiwi Rail Limited

• Project Manager (Contract)

  • Jul 2009 - Dec 2009

  This role required practical action to establish and confirm a strong commercial and financial basis for the ongoing operation of Kiwi Rail IT & network utilities. By undertaking a post project review and implementation of recommendations for network services, maintenance and support contracts excellent savings were achieved and business continuity assured. Key Responsibilities & Achievements: Reduced business downtime risk to Kiwi Rail through making technology partner recommendations and selections to fulfil unsupported maintenance requirements. Improved Service Level Agreements (SLA) with technology partners without increasing cost base over status quo. Generated time and cost savings through creating and publishing a documentation library online for use by Kiwi Rail business units that contained support processes to be used with technology partners. Sped up the delivery of services to Kiwi Rail Group business units and users through developing a framework for the Shared Business Technology Group to deliver standardized telecommunications outputs to the Kiwi Rail Group. Show less



Gen-i

• Canada
• Philanthropic Fundraising Services

• Team Leader Gen-i Mobile Device Specialists

  • May 2009 - Jul 2009

  This engagement was a short term team turn-around and leadership engagement of eight business device and channel specialists to improve confidence, performance, ownership and accountability in their delivery of training to high value clients.Responsibilities & Key Achievements Day to day leadership of eight direct reports within the device specialist team across NZ to reset performance expectations and improve engagement.Improved team engagement scores 150% to 3.75/5 in 6 monthly survey of organizational health in 3 months by working closely with each member in setting of personal and team priorities and set up framework to continually monitor progress against planIncreased completed Client visits by 105% on average across all team members by resetting the team’s expectations of success and developing weekly monthly metrics (SLA) framework to measure progress. Show less

• Marketing & Business Development (Contractor)

  • Dec 2008 - May 2009

  The brief for this role was to generate as much business as possible over and above the current pipeline; to that end I I undertook the development and ongoing management of “The Big Picture” sales & marketing campaign across all Gen-i NZ sales channels to promote ICT Hardware sales & services uptake in cooperation with the vendor community in the 6 months leading up to financial year end.Responsibilities & Key AchievementsPlanned and developed the concept behind “The Big Picture” sales & marketing campaign and implementation of plan.Developed and undertook monitoring, reporting and communication of progress by individuals and sales teams across NZ to sales teams and managersCompleted the largest ever end of year sales campaign by value to that point. Show less

• Channel & Market Manager Enterprise & Trans Tasman (Contractor)

  • Nov 2007 - Dec 2008

  Engagement with Gen-i Enterprise & Trans Tasman sales teams to develop, deliver and manage marketing initiatives from internal stakeholders (Product Management Group) and external suppliers (ICT Vendors). This role required a good understanding of market drivers and a broad spectrum of technologies and the services that could be promoted to customers. This role required deep relationships to be built with internal and external stakeholder including all major NZ ICT vendors.Key Responsibilities & Achievements:Developed and implemented Enterprise & Trans Tasman Marketing Plan FY 2007 / 2008 & 2008 / 2009 that identified strategic business and tactical product placement opportunities that were turned into programmed initiatives to promote Gen-i product and solutions to sales channels throughout NZ and Australia leading to increased segment sales and profitability.Developed and released the Gen-i Customer Value Propositions (CVP) for Business Continuity, Compliance, Sustainability and Workplace to all Gen-i Sales Channels to enable rapid recognition and development of sales conversations that were relevant to clients. The CVP’s contained NZ relevant content and highlight local and global issues that businesses were facing that Gen-i products could be of assistance in overcoming.Developed sponsorship programme with key vendors and secured funding from them to participate in the Gen-i CVP programme. In total circa $100,000 sponsorship was arranged offsetting campaign development and placement costs and providing partners with direct and qualified leads as a result of promotional activities. Show less



Telecom New Zealand

• India
• Appliances, Electrical, and Electronics Manufacturing

• Category Manager Voice Solutions

  • Oct 2003 - Dec 2006

  This role required proactive engagement and collaboration with Telecom Business product development teams to develop and build managed voice solutions and promote through Telecom Business sales channels for market share and profitable return. Key Responsibilities & Achievements: Development and implementation of marketing programmes to promote vendor products (Cisco & Nortel) in sales channels. Developing pricing framework for CPE based PABX & VoIP solutions and managed services to maximize returns to Telecom. Exceeded vendor sales target for Nortel & Cisco FY 2003 – 2004; FY 2004 – 2005 & FY 2005 – 2006 Grew Voice Solutions revenue revenue 36% in 3 years in a declining traditional fixed voice (calling) market by positioning managed services and driving uptake of VoIP technologies. Developed and implemented plan to upgrade all Nortel PBX in NZ to VoIP ready status to extend technology lifetime and client relationship with Telecom. 85% of clients accepted upgrade and signed new support contracts ensuring continued revenue Show less