Inbound Customer Service Representative

• Mar 2018 - Present

Asst. Manager Campus Dinning Services

• Nov 2012 - Jul 2017

Supervise staff, ensure that meal periods run smoothly, develop menus based on specified nutritional criteria, tracking pre- and post consumer waste for local composting, oversee campus convenient store for PM shift, managed Summer cleaning clew for campus kitchens, 13 total includes Campus Dining and Co-Op kitchens, assist with catered functions as needed on campus (mainly during Commencement), along with other assigned projects throughout the year Supervise staff, ensure that meal periods run smoothly, develop menus based on specified nutritional criteria, tracking pre- and post consumer waste for local composting, oversee campus convenient store for PM shift, managed Summer cleaning clew for campus kitchens, 13 total includes Campus Dining and Co-Op kitchens, assist with catered functions as needed on campus (mainly during Commencement), along with other assigned projects throughout the year

Cook

• Aug 2010 - Nov 2012

Supervise a team of 10 employees per shift Follow Standardized Recipes to serve 200+ residents per meal Experienced in mechanical, puree, Vegetarian, & Renal diets for residents As “Person in Charge” take initiative to handle kitchen/ employee concerns Experienced in time management of assigned daily duties Supervise a team of 10 employees per shift Follow Standardized Recipes to serve 200+ residents per meal Experienced in mechanical, puree, Vegetarian, & Renal diets for residents As “Person in Charge” take initiative to handle kitchen/ employee concerns Experienced in time management of assigned daily duties

Kitchen Director

• Aug 2007 - Aug 2009

for Northern Ohio Baptist Youth Convention Supervised 9 volunteers which included assisted cook, servers, and bust boys Worked within a $600 budget to purchase décor, food, paper supplies and party favors for guest Prepared 7 course meal for 100+ guests for Northern Ohio Baptist Youth Convention Supervised 9 volunteers which included assisted cook, servers, and bust boys Worked within a $600 budget to purchase décor, food, paper supplies and party favors for guest Prepared 7 course meal for 100+ guests

Food Service Director

• Jan 2004 - Nov 2006

Oversee school district cafeteria management (9 schools) Passed CRE in first 6 months Reduced subsidy by 75K in 2 ½ years Maintained a 1.5 week inventory from 4.5 weeks Liaison between ARAMARK & School Districts Business Manger Oversee school district cafeteria management (9 schools) Passed CRE in first 6 months Reduced subsidy by 75K in 2 ½ years Maintained a 1.5 week inventory from 4.5 weeks Liaison between ARAMARK & School Districts Business Manger

Food Service DIrector

• Jun 2001 - Nov 2006

I first started out in Health Care Division in Dayton, OH (18 months total) as a Retail Manger ~ I was responsible for scheduling, overseeing the cafeteria, snack shop, vending machines (2 locations) and inventory. Transferred to School Division and worked as a Food Service Manager (still in Dayton,Oh) ~ I was responsible for the whole food service operation of 1 private high school. Transferred to Lorain, OH as Assistant Director (2 years)~ I was responsible for 13 elementary schools, managing the Free & Reduced Lunch applications, and conducting the Food Safety Section of our Monthly Meeting. Promoted to Food Service Director Position in Kent, OH (2years)~ There I was responsible for the K-12 school district, 9 schools total. I planned menus, met with school board members, held focus groups with students, very instrumental in creating the Wellness Policy for the whole district, handling HR concerns, payroll and catered functions Show less

Food Service Director

• Jan 2001 - Jan 2006

Ran a K-12 food operation for a school district of 9 schools (1 HS, 1 Middle, 6 elementary and 1 private.) Worked with PE teacher and others of the community to develop a wellness policy for the school district. Started and ran a summer lunch program (Summer 2005). Responsible for 25 employees Ran a K-12 food operation for a school district of 9 schools (1 HS, 1 Middle, 6 elementary and 1 private.) Worked with PE teacher and others of the community to develop a wellness policy for the school district. Started and ran a summer lunch program (Summer 2005). Responsible for 25 employees

Assistant Food Service Director

• Jun 2002 - Feb 2004

Oversee 12 elementary kitchen managers (1st year) Production Kitchens (2nd year) Handled all state reporting at the end of the month to receive reimbursement from the state Promoted a safe work environment and 2.5 week inventory level (in 3 kitchens Oversee 12 elementary kitchen managers (1st year) Production Kitchens (2nd year) Handled all state reporting at the end of the month to receive reimbursement from the state Promoted a safe work environment and 2.5 week inventory level (in 3 kitchens

Retail Manager

• Jun 2001 - Jun 2002

Assisted in hiring, creating weekly schedules & supervised 30+ employees * Assisted in the process of evaluating employees performance * Performed weekly inventory * Created rotating menu, reduced inventory from 5 weeks to 3 weeks Assisted in hiring, creating weekly schedules & supervised 30+ employees * Assisted in the process of evaluating employees performance * Performed weekly inventory * Created rotating menu, reduced inventory from 5 weeks to 3 weeks