Carissa Cornwall

Customer Support Specialist at Allied Payment Network
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Fort Wayne, Indiana, United States, IN

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certified Clinical Medical Assistant (CCMA)
    National Healthcareer Association (NHA)
    Apr, 2022
    - Oct, 2024
  • Administrative Professional Foundations
    LinkedIn
    Jun, 2021
    - Oct, 2024
  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Jun, 2021
    - Oct, 2024

Experience

  • Allied Payment Network
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Support Specialist
      • Jul 2023 - Present
  • Parkview Health
    • Hospitals and Health Care
    • 700 & Above Employee
    • Certified Medical Assistant
      • Apr 2022 - Jul 2023
  • InfoCision Management Corporation
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Customer Service Representative
      • Sep 2019 - Jul 2023

      Engage with callers, actively listen, analyze, and isolate tech issues Navigate multiple applications to research solutions Multitask in systems while patiently providing step-by-step instructions Calmly provide conflict resolution and navigate frustrated customer situations Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders Show less

  • Fort Wayne Community Schools
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Assistant Preschool Teacher
      • Jan 2019 - Nov 2019
  • Active Day
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • CNA
      • Aug 2018 - Jan 2019
  • Saint Anne Retirement Community
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • CNA
      • May 2016 - Aug 2017

Education

  • Northeast State Community College
    Medical assisting
    2021 - 2022
  • Ivy Tech Community College
    Associate of Arts and Sciences - AAS, Data Analytics
    2023 -

Community

You need to have a working account to view this content. Click here to join now