Carissa J.
Executive Director UOnline Programs & Enrollment Management at University of Miami UOnline- Claim this Profile
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Bio
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceMar, 2022- Oct, 2024 -
Leveraging Virtual and Hybrid Teams for Improved Effectiveness
LinkedInJan, 2021- Oct, 2024 -
Salesforce Lightning Essentials: First Look
LinkedInJan, 2021- Oct, 2024 -
Coaching and Developing Employees
LinkedInNov, 2019- Oct, 2024 -
Investments I: Fundamentals of Performance Evaluation
University of Illinois at Urbana-Champaign| CourseraNov, 2019- Oct, 2024 -
Managing Organizational Change for Managers
LinkedInNov, 2019- Oct, 2024 -
Financial Accounting: Advanced Topics
University of Illinois at Urbana-Champaign| CourseraSep, 2019- Oct, 2024 -
Financial Accounting: Foundations
University of Illinois at Urbana-Champaign| CourseraSep, 2019- Oct, 2024
Experience
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University of Miami UOnline
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United States
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E-Learning Providers
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1 - 100 Employee
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Executive Director UOnline Programs & Enrollment Management
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Sep 2014 - Present
Sr Leader responsible for budget, operations, program development, market research, admissions, enrollment, and advising staff for all online programs Director of Online Enrollment Management, Operations, Technology & Academic Advising- Develop, direct, coordinate, supervise, and evaluate the programs, personnel, operations, and activities of online department, including program planning, analysis, and review, to ensure compliance with state and federal regulations, accreditation standards- Direct the development and implementation of class schedules and faculty assignments in accordance with current assessment of program and student needs- Develop, implement, direct and evaluate activities related to matriculation activities within multiple colleges, including the recruitment, admission, assessment, advisement and retention of students; develop, implement, direct and evaluate such student activities, special student events, graduation, course curriculum, orientation programs, needs assessments, and related services in support of the online student experience.- works closely with internal and external partners, marketing and operations departments to assist in outreach during market segment campaigns, increase effectiveness of various marketing channels, analyze and evaluate the quality of student leads, design and implement new technologies into the enrollment and advising process- leverages data reporting tools to analyze and project new and continuing student enrollments, continuing student retention, and track relevant enrollment trends- instruct, develop, and maintain online orientation course for new online graduate students
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University of Miami
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United States
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Higher Education
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700 & Above Employee
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Director of Online Enrollment Management, Operations, Technology & Academic Advising
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Sep 2014 - Jun 2021
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Walden University
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Higher Education
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700 & Above Employee
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Enrollment Manager
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Jan 2011 - Sep 2014
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Enrollment Advisor
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Mar 2010 - Jan 2011
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Hertz Local Edition
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United Kingdom
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Advertising Services
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400 - 500 Employee
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Location Manager
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Feb 2006 - Sep 2009
Responsible for all distinct areas of operation. Oversaw all of the personnel and operational functions of an assigned branch. Responsible for scheduling adequate staff coverage, handling customer service problems and requests, reviewing competitive situations and supervising and training new personnel.Responsible for the rental fleet at your location and the staff that maintains it. Aware of daily traffic counts, availability of cars, preventive maintenance schedules, and the condition of every car available for customer rental.
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Education
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Walden University
Doctor of Education (Ed.D.), Higher Education/Higher Education Administration -
University of Phoenix
Master of Education (M.Ed.), Curriculum and Instruction -
Loyola University Chicago
Bachelor's degree, Psychology