Experience

Manotel Hotel Group Geneva

• Switzerland
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Oct 2022 - Present



Auberge des Glières

• France
• Hospitality

• Deputy Director

  • Mar 2022 - Sep 2022



HOTEL METROPOLE & HOTEL-RESTAURANT DU PARC DES EAUX-VIVES

• Switzerland
• Hospitality
• 1 - 100 Employee

• Reservations & Front Office associate

  • Feb 2020 - Dec 2021



Air Tetiaroa

• Papeete, Polynésie Française

• Sales and Booking Manager

  • May 2017 - Jul 2019

  Our local airline is mainly flying customers from Tahiti to The 5-stars resort The Brando on Tetiaroa's island. We are offering a private lounge for our customers in Tahiti, where I am managing the team of 10 agents. Improving the level of services we are offering to our guests is my first priority. You never get a second chance to make a great first impression. During my 2 years as Sales and Booking Manager with Air Tetiaroa, our outcome grew up by 100%, mainly thanks to our… Show more Our local airline is mainly flying customers from Tahiti to The 5-stars resort The Brando on Tetiaroa's island. We are offering a private lounge for our customers in Tahiti, where I am managing the team of 10 agents. Improving the level of services we are offering to our guests is my first priority. You never get a second chance to make a great first impression. During my 2 years as Sales and Booking Manager with Air Tetiaroa, our outcome grew up by 100%, mainly thanks to our diversification in our offer : rental of lounge, use of our planes for charter flights, . Show less Our local airline is mainly flying customers from Tahiti to The 5-stars resort The Brando on Tetiaroa's island. We are offering a private lounge for our customers in Tahiti, where I am managing the team of 10 agents. Improving the level of services we are offering to our guests is my first priority. You never get a second chance to make a great first impression. During my 2 years as Sales and Booking Manager with Air Tetiaroa, our outcome grew up by 100%, mainly thanks to our… Show more Our local airline is mainly flying customers from Tahiti to The 5-stars resort The Brando on Tetiaroa's island. We are offering a private lounge for our customers in Tahiti, where I am managing the team of 10 agents. Improving the level of services we are offering to our guests is my first priority. You never get a second chance to make a great first impression. During my 2 years as Sales and Booking Manager with Air Tetiaroa, our outcome grew up by 100%, mainly thanks to our diversification in our offer : rental of lounge, use of our planes for charter flights, . Show less



Dasnair

• Switzerland
• Airlines and Aviation
• 1 - 100 Employee

• Corporate flight attendant

  • Aug 2010 - Apr 2017

  Taking care of each customer wishes is really important. So, the key words to make my mission a success are : " anticipation attention to details and organisation ". This job is a real passion, each mission is a success, thanks to a good communication between each services, dispatch, marketing, maintenance, and crew. Team spirit and autonomy are very importants. Differents tasks of my job are the followings : Preparation of on-board menu in accordance with customer… Show more Taking care of each customer wishes is really important. So, the key words to make my mission a success are : " anticipation attention to details and organisation ". This job is a real passion, each mission is a success, thanks to a good communication between each services, dispatch, marketing, maintenance, and crew. Team spirit and autonomy are very importants. Differents tasks of my job are the followings : Preparation of on-board menu in accordance with customer wishes Preparation of the flight and the cabin decoration Catering budget management Products stock management Implementation of on board entertainment menu Training of new flight attendant I also took the chance to be trained with the dispatch service, which include : flight plan, and flight files, crew transportation and accommodation organisation, all flight documentation and autorisation... Show less Taking care of each customer wishes is really important. So, the key words to make my mission a success are : " anticipation attention to details and organisation ". This job is a real passion, each mission is a success, thanks to a good communication between each services, dispatch, marketing, maintenance, and crew. Team spirit and autonomy are very importants. Differents tasks of my job are the followings : Preparation of on-board menu in accordance with customer… Show more Taking care of each customer wishes is really important. So, the key words to make my mission a success are : " anticipation attention to details and organisation ". This job is a real passion, each mission is a success, thanks to a good communication between each services, dispatch, marketing, maintenance, and crew. Team spirit and autonomy are very importants. Differents tasks of my job are the followings : Preparation of on-board menu in accordance with customer wishes Preparation of the flight and the cabin decoration Catering budget management Products stock management Implementation of on board entertainment menu Training of new flight attendant I also took the chance to be trained with the dispatch service, which include : flight plan, and flight files, crew transportation and accommodation organisation, all flight documentation and autorisation... Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight attendant

  • Apr 2007 - Jul 2010

  Operating on board the A380, Operating in business class on the A380 Operating on board Duty Free. Providing exemplary customer service. Ensuring the safety of all customers aboard the aircraft. I was selected among numerous other crew to operate the prestigious inaugural commercial flight on the A380 to New York on August 1st 2008 with also, prestigious stactic tours with corporates and delegations over San Francisco & Los Angeles . Also,I was selected to fly on the… Show more Operating on board the A380, Operating in business class on the A380 Operating on board Duty Free. Providing exemplary customer service. Ensuring the safety of all customers aboard the aircraft. I was selected among numerous other crew to operate the prestigious inaugural commercial flight on the A380 to New York on August 1st 2008 with also, prestigious stactic tours with corporates and delegations over San Francisco & Los Angeles . Also,I was selected to fly on the inaugural flight to Paris CDG on the 380. Inaugural flight from Cape Town to Dubaï on B777. Show less Operating on board the A380, Operating in business class on the A380 Operating on board Duty Free. Providing exemplary customer service. Ensuring the safety of all customers aboard the aircraft. I was selected among numerous other crew to operate the prestigious inaugural commercial flight on the A380 to New York on August 1st 2008 with also, prestigious stactic tours with corporates and delegations over San Francisco & Los Angeles . Also,I was selected to fly on the… Show more Operating on board the A380, Operating in business class on the A380 Operating on board Duty Free. Providing exemplary customer service. Ensuring the safety of all customers aboard the aircraft. I was selected among numerous other crew to operate the prestigious inaugural commercial flight on the A380 to New York on August 1st 2008 with also, prestigious stactic tours with corporates and delegations over San Francisco & Los Angeles . Also,I was selected to fly on the inaugural flight to Paris CDG on the 380. Inaugural flight from Cape Town to Dubaï on B777. Show less



Aviapartner

• Airlines and Aviation
• 700 & Above Employee

• Senior Passenger Services Agent

  • Nov 2002 - Feb 2007

  Check-in and boarding of passengers, Check-in Administrator. Baggage claim. Editing and preparing the next day’s flights Updating company procedures Check-in and boarding of passengers, Check-in Administrator. Baggage claim. Editing and preparing the next day’s flights Updating company procedures



Laboratoire Claverie

• Région de Toulouse, France

• Administrative Assistant

  • Mar 2004 - 2007

  Managing all secretarial and administrative work for the company. Dealing with incoming correspondence: both hard copy and email, & calls, Accounting Follow up of pending issues and projects Management and Human Ressources Managing all secretarial and administrative work for the company. Dealing with incoming correspondence: both hard copy and email, & calls, Accounting Follow up of pending issues and projects Management and Human Ressources