Carine Basenge

Immigration Paralegal II at Kentucky Refugee Ministries, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Louisville, Kentucky, United States, US
Languages
  • isiZulu Professional working proficiency
  • Kinyarwanda Native or bilingual proficiency
  • Kirundi Professional working proficiency
  • English Native or bilingual proficiency

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Credentials

  • Agile Project Management
    Coursera
    Apr, 2022
    - Nov, 2024
  • Capstone: Applying Project Management in the Real World
    Coursera
    Apr, 2022
    - Nov, 2024
  • Google Project Management | Specialization
    Coursera
    Apr, 2022
    - Nov, 2024
  • Project Execution: Running the Project
    Coursera
    Apr, 2022
    - Nov, 2024
  • Project Planning: Putting It All Together
    Coursera
    Apr, 2022
    - Nov, 2024
  • Google Project Management: Specialization
    Coursera
    Apr, 2022
    - Nov, 2024
  • Project Initiation: Starting a Successful Project
    Coursera
    Apr, 2022
    - Nov, 2024

Experience

  • Kentucky Refugee Ministries, Inc.
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Immigration Paralegal II
      • Dec 2021 - Present

      - Administrative case manager for the firm's immigration practice- Process client intake, handle inquiries from prospective clients, and maintain communication with internal staff, clients, government agencies, and external companies- Prepare high volume USCIS applications, including I-130, I-730, N-400, N-600; I-90, I-485, I-131; I-912; I-765; I-134; I-864.- Oversee the entire consular processing process from critical intake to filing, with an emphasis on family-based petitions and Adjustment of Status requests- Analyze and investigate matters following legal requirements, policy updates, and guidelines - Provide clients with timely information on case status and aid in communicating complex legal processes in understandable language- Manage multiple projects within a team, identifying inconsistencies, conflicts, and potential issues - Review, amend and perform timely data input into Immigration Software - Track personnel matters and assigned tasks to ensure regular follow-up for items identified. - Review daily immigration law updates relevant to the firm's specialization

    • Immigration Paralegal
      • May 2019 - Present

      I drive end-to-end case management for high volume caseloads, develop strategies that effect continuous process improvement, investigate immigration issues to solve complex problems and mitigate risks and collaborate with cross-functional government agencies, businesses, and teams.

  • SEPHORA
    • France
    • Retail
    • 700 & Above Employee
    • Beauty Advisor
      • Jun 2021 - Present

      - Drove consistent sales through genuine rapport with clients, asking questions to identify key concerns, areas interest, and expectations in order to make product recommendations that aligned with the client’s goals- Influenced clients to try out new products by paying attention to feedback regarding previously tested products, and collaboratively exploring new products that delivered what the client was seeking - Established credibility with clients through demonstrated knowledge of products and beauty trends, studying trends to better understand consumer demand and product use, explaining techniques and demonstrating the application of products - Upheld consistent customer focused shopping experiences by removing barriers- providing unbiased customer service to each client and seeking opportunities to connect with client on a shared commonality - Supported inventory management and pricing needs within the store

  • Backside Learning Center
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Program Assistant Intern
      • Sep 2018 - Dec 2018

      - Supported Program director in the implementation of teaching strategies for the after-school educational program, proposed solutions to increasing student attendance and strategies for maintaining student engagement during activities - Drove the creation of weekly lesson plans, learning curriculums and engagement strategies through detailed planning, data-driven research, student feedback and collaboration with cross-functional teams to develop ideas and brainstorm solutions- this led to a steady increase in attendance over the course of three months with consistent interaction and engagement from students

  • University of Louisville Campus Housing
    • United States
    • 1 - 100 Employee
    • Community Hall Assistant
      • Mar 2017 - Aug 2018

      -Served as the primary point of contact for all internal and external campus housing inquiries.- Monitored front desk operations, receiving all incoming calls, responding to emails and in-person inquiries- Coordinated, tracked, and executed reporting of incoming visitors, overnight stays, distribution of student mail, service requests, and work orders.- Collaborated with cross-functional campus housing teams to provide administrative support with facility operations and maintaining safety within residence halls.- Worked cross-functionally with other community hall assistants to monitor residence hall activities and assist in the effective management of campus housing front-desk operations

  • Governor's Scholars Program
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Resident Advisor
      • Jun 2017 - Jul 2018

      • Supervised a residence hall consisting of over 20 assigned scholars over the course of 6 weeks. Served as a primary resource for matters related to campus living, academic support, personal and medical emergencies. Recommended available resources and liaised with other resident advisors to assess the needs and interests communicated by residents during one-on-one meetings. • Proposed solutions to manage scholar expectations and offered support with trouble-shooting issues and resolving conflict

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Returns Learning Trainer
      • Aug 2014 - Jul 2015

      - Responsible for training and supporting new hire associates- Maintained expert-level knowledge on training materials by studying and mastering the customer returns process to develop clear, exciting and engaging training strategies - Applied learning tools -methods, checklists and skill building techniques to support learners of all levels - Measured associate progress and effectiveness of learning through regular communication with new hire associates to assess progress- key milestones, completion of tasks, and moving towards goals - Identified key areas for learning development through assessing process gaps and advocated for scalable solutions and resources with stakeholders - Worked collaboratively with cross-functional stakeholders to establish technical execution plans and troubleshoot barriers, mitigate risks and solve problems - Assisted in driving new hire success and employee retention during peak and non-peak seasons

Education

  • University of Louisville
    Bachelor of Arts - BA, Psychology
    2015 - 2018

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