Outbound Sales Leader

• Apr 2021 - Present

Escalation Specialist

• Oct 2020 - Apr 2021

Payments Specialist

• Apr 2020 - Sep 2020

Customer Development Specialist

• Jun 2019 - Apr 2020

Operations Coordinator

• Jul 2017 - Jan 2019

• Coordinated and organized tasks and calendars across Festival Operations team and aligned tasks to hit key milestones such as publication deadlines and ticket on-sale dates • Maintained close communication across internal and external teams to align expectations and delivery dates as well as quickly and efficiently resolve issues • Independently and proactively analyzed operational workflows and best practices and proposed scalable solutions for future festival directors such as creating and implementing new credentialing process • Created and updated SOP’s and job manuals for operations team Show less

Operations Manager

• Nov 2013 - Nov 2017

● Managed a team of box office staff to ensure a high quality service is being delivered.● Managed an off­site call center with up to 25 customer service representatives.● Updated and distributed customer service related training and user manuals for various internaldepartments. Includes updating and recording all scripts for hotline and conducting trainings withinternal staff.● Oversaw the set­up and maintenance of the customer service hotline and call center with TechServices and Production, includes writing scripts, recording messages, establishing hours ofoperation, office space setup, etc.● Hired, trained, and managed a team of customer service staff to ensure a high quality service is beingdelivered.● Monitored incoming phone calls and emails to the customer service hotlines and tracks in thecustomer service log.● Generated weekly update email for managing director highlighting current issues and responses Show less

Ticket Sales Associate

• Aug 2014 - Mar 2015

Customer Service Assistant

• Sep 2013 - Feb 2014

Marketing Manager

• Feb 2014 - Oct 2017

- Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends; determined system improvements; implemented change- Planned menus by consulting with chefs; estimated food costs and profits; adjusted menus- Controlled costs by reviewing portion control and quantities of preparation; minimized waste; ensured high quality of preparation.- Avoided legal challenges by conforming to the regulations of the alcoholic beverage commission.- Maximized bar profitability by ensuring portion control; monitored accuracy of charges. Show less

Server

• Feb 2014 - Oct 2017

Assignment Desk Editor

• Nov 2013 - Sep 2014

- Selected, developed and strategically planned reporting assignments, either news events or feature stories, to be covered by reporters - Maintained rapport with Public Information Officers and Publicists locally and nationally - Coordinated and executed managers’ and producers’ plans for daily news casts by managing photographers’ daily shooting schedules - Engineered live shots and transmitter coordinates for live news casts - Selected, developed and strategically planned reporting assignments, either news events or feature stories, to be covered by reporters - Maintained rapport with Public Information Officers and Publicists locally and nationally - Coordinated and executed managers’ and producers’ plans for daily news casts by managing photographers’ daily shooting schedules - Engineered live shots and transmitter coordinates for live news casts