Experience

TMC

• Spain
• Hospitals and Health Care
• 100 - 200 Employee

• Capacity Manager

  • Apr 2022 - Present



AdHoc Translations A/S

• Denmark
• Translation and Localization
• 1 - 100 Employee

• Junior Project Manager

  • Feb 2021 - Apr 2022

  Barcelona, Cataluña, Spanien



Tryg

• Denmark
• Insurance
• 700 & Above Employee

• Claims Handler

  • Oct 2019 - Jan 2021



Codan Forsikring

• Insurance
• 700 & Above Employee

• Insurance Consultant

  • Jan 2019 - Jun 2019



Atea Danmark

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• Service Coordinator

  • Mar 2018 - Oct 2018

• Credit Controller

  • Oct 2017 - Mar 2018



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Accounts Receivable Analyst

  • Nov 2016 - Jun 2017

  Madrid-området, Spanien After finalizing the work at Euro Center Holding, I started at IBM as an account receivable analyst. This is handling invoices in every possible way, I was handling invoices for major clients in Denmark but also back-up for the Nordic countries. It was important to establish a good customer relationship in order to ease all processes. I had good use of my experience communicating with different cultures. When having to solve an issue with a particular invoice, IBM are having departments… Show more After finalizing the work at Euro Center Holding, I started at IBM as an account receivable analyst. This is handling invoices in every possible way, I was handling invoices for major clients in Denmark but also back-up for the Nordic countries. It was important to establish a good customer relationship in order to ease all processes. I had good use of my experience communicating with different cultures. When having to solve an issue with a particular invoice, IBM are having departments and partners world wide. My responsibilities were: - Keep track on invoices that are outstanding - Offer assistance on matters involving application on cash - Monitor cash which are unapplied - Offer refunds to customers - Make internal research on authenticities of payments - Investigate payments which are unidentified, lost, or not accepted at the point of payment - Respond to trends on cash which are unapplied Show less



Euro Center Holding SE

• Senior Claims Handler

  • Dec 2015 - Jul 2016

  Madrid-området, Spanien The Danish Alarm Central was outsourced to Madrid in December 2015. I was hired by Euro Center Holding in the process of moving the activities from the Danish alarm central to Madrid. I was hired for my know-how, this was to assure a safe and professional handover, in regards to the operational level. As it was a new alarm central, I was responsible of training the staff, providing feed-back, coaching - and at times debriefing them as well. I was also handling a few key cases myself… Show more The Danish Alarm Central was outsourced to Madrid in December 2015. I was hired by Euro Center Holding in the process of moving the activities from the Danish alarm central to Madrid. I was hired for my know-how, this was to assure a safe and professional handover, in regards to the operational level. As it was a new alarm central, I was responsible of training the staff, providing feed-back, coaching - and at times debriefing them as well. I was also handling a few key cases myself as an experienced assistance coordinator. I also involved the staff on duty as they were in learning process. -In general my overall goal was handing over the alarm central to the new team leaders. Responsibilities: - Senior claims handler - Responsible of training and making training material - Training and coaching the team within all insurances. This was how to handle assistances, customers, providers and negotiation with these, - overall how to approach all parties. - Handing over the alarm central/ material to the new team leaders. - I was the main contact to/ from Europæiske , - my main contact was the claims manager - and at times the CEO. - Handling complaints, teaching the team how to do so, in accordance to the insurance company’s expectations. - Overall supervision of on-going cases. Show less



Europæiske ERV

• Denmark
• Insurance
• 1 - 100 Employee

• Assistance Coordinator

  • Jan 2013 - Dec 2015

  Copenhagen In 2013 I started at the alarm central as an assistance coordinator. I was handling medical assistances for policyholders world wide, this was cross cultural and in different languages. Assistances could vary from "light" medical cases, to coma - and even death cases. It's a function that requires multitasking, empathy, coordination skills - and all assets must be at a very high level. Beside the work as an Assistance Coordinator, I also had the responsibility handling and negotiating… Show more In 2013 I started at the alarm central as an assistance coordinator. I was handling medical assistances for policyholders world wide, this was cross cultural and in different languages. Assistances could vary from "light" medical cases, to coma - and even death cases. It's a function that requires multitasking, empathy, coordination skills - and all assets must be at a very high level. Beside the work as an Assistance Coordinator, I also had the responsibility handling and negotiating invoices from our collaborators and providers worldwide, this was due to my background at the claims department. Responsibilities: - Handling medical assistances within all insurances. - Contact to policy holders, hospitals, undertakers, travel agents, embassies, collaborators etc. - Handling / negotiating invoices from providers worldwide.

• Claims Consultant, corporate and leisure

  • Jan 2011 - Dec 2013

  Copenhagen After a year at the corporate department, the Claims & Assistance manager offered me a position at the claims department. Due to my experience within leisure and corporate insurances, I was able to handle claims within both areas. I was again invited to participate at the travel fair in Herning. Responsibilities: - Customer service - Handling claims within; leisure, corporate, expatriate and unemployment insurances.

• Administrative Cutomer Consultant, corporate

  • Jan 2010 - Jan 2011

  Copenhagen In 2010 there was an open position in the corporate department, which my team leader encouraged me to apply for. My function was customer service and administrative policy handling - but now within major and VIP clients. This year I was also attending the travel fair. Responsibilities: - Customer service within corporate, expatriate and unemployment insurances. - Termination/ reimbursement of paid policies. - Renewal of policies. - Administrative handling medical… Show more In 2010 there was an open position in the corporate department, which my team leader encouraged me to apply for. My function was customer service and administrative policy handling - but now within major and VIP clients. This year I was also attending the travel fair. Responsibilities: - Customer service within corporate, expatriate and unemployment insurances. - Termination/ reimbursement of paid policies. - Renewal of policies. - Administrative handling medical pre-approvals / rejections. - Evaluating clause requests to the insurances, evaluating risk compared to premium loading

• Customer Service Consultant

  • Sep 2007 - Dec 2009

  Copenhagen I started at the customer service department within sales, this was sales within leisure via phone and email. In order to excel within this area, the most important part is to be able identify the specific need of insurance for the individual client. Later I was headhunted to the team that was handling medical approvals / rejections. We were handling the administrative process and informed clients about outcome of application, positive or negative.This function required high level of… Show more I started at the customer service department within sales, this was sales within leisure via phone and email. In order to excel within this area, the most important part is to be able identify the specific need of insurance for the individual client. Later I was headhunted to the team that was handling medical approvals / rejections. We were handling the administrative process and informed clients about outcome of application, positive or negative.This function required high level of customer service, clear communication and empathy. During my time at customer service I was also invited to participate at the travel fair in Herning, this was a unique possibility to meet our clients - and collaborators from various travel agencies.



Unik Human Resources

• Denmark
• Human Resources Services
• 1 - 100 Employee

• Intern

  • Mar 2007 - May 2007

  Copenhagen