Senior Manager, PMO

• Oct 2023 - Present

Manager of Strategic Project Implementation

• Apr 2021 - Present

Learning Manager

• Jul 2016 - Apr 2021

Training Specialist

• Apr 2014 - Jun 2016

Contract Coordinator - Office 2010 Training; Information and Communications Technology

• Mar 2013 - Oct 2013

- Collaborated with ICT, Human Resources, and consultants to organize Office 2010 training for all City staff. - Drafted a detailed course plan for instructors and supervised consultants to ensure consistent quality of content and professionalism. Provided consultant instructors with detailed feedback on issues requiring improvement. - Wrote customized technical documentation and created customized Office templates that conform to the City's style and graphic standard. - Developed… Show more - Collaborated with ICT, Human Resources, and consultants to organize Office 2010 training for all City staff. - Drafted a detailed course plan for instructors and supervised consultants to ensure consistent quality of content and professionalism. Provided consultant instructors with detailed feedback on issues requiring improvement. - Wrote customized technical documentation and created customized Office templates that conform to the City's style and graphic standard. - Developed dynamic and intelligent PDF forms for the City’s Fire and Emergency Response departments using Javascript for Acrobat. - Continued customization and improvements to the City's website and content management system (Sitefinity CMS). - Provided one-on-one training and helpdesk support for all Office 2010 products. - Upgrade testing and support for EMDS (OpenText eDOCS DM). Show less - Collaborated with ICT, Human Resources, and consultants to organize Office 2010 training for all City staff. - Drafted a detailed course plan for instructors and supervised consultants to ensure consistent quality of content and professionalism. Provided consultant instructors with detailed feedback on issues requiring improvement. - Wrote customized technical documentation and created customized Office templates that conform to the City's style and graphic standard. - Developed… Show more - Collaborated with ICT, Human Resources, and consultants to organize Office 2010 training for all City staff. - Drafted a detailed course plan for instructors and supervised consultants to ensure consistent quality of content and professionalism. Provided consultant instructors with detailed feedback on issues requiring improvement. - Wrote customized technical documentation and created customized Office templates that conform to the City's style and graphic standard. - Developed dynamic and intelligent PDF forms for the City’s Fire and Emergency Response departments using Javascript for Acrobat. - Continued customization and improvements to the City's website and content management system (Sitefinity CMS). - Provided one-on-one training and helpdesk support for all Office 2010 products. - Upgrade testing and support for EMDS (OpenText eDOCS DM). Show less

Communications Assistant

• Dec 2012 - Mar 2013

- Extensive research and development of web based solutions for providing the public with enhanced access to various City programs. Wrote numerous reports outlining strategies for providing more effective communication options through the City's website (including an analysis of the effectiveness of online forms and PDFs). - Wrote Technical documents for training purposes and provided Office 2007 support. - Formatting of the City's internal newsletter, Financial Plan, and union agreements… Show more - Extensive research and development of web based solutions for providing the public with enhanced access to various City programs. Wrote numerous reports outlining strategies for providing more effective communication options through the City's website (including an analysis of the effectiveness of online forms and PDFs). - Wrote Technical documents for training purposes and provided Office 2007 support. - Formatting of the City's internal newsletter, Financial Plan, and union agreements using Adobe InDesign and MS Word 2007. Show less - Extensive research and development of web based solutions for providing the public with enhanced access to various City programs. Wrote numerous reports outlining strategies for providing more effective communication options through the City's website (including an analysis of the effectiveness of online forms and PDFs). - Wrote Technical documents for training purposes and provided Office 2007 support. - Formatting of the City's internal newsletter, Financial Plan, and union agreements… Show more - Extensive research and development of web based solutions for providing the public with enhanced access to various City programs. Wrote numerous reports outlining strategies for providing more effective communication options through the City's website (including an analysis of the effectiveness of online forms and PDFs). - Wrote Technical documents for training purposes and provided Office 2007 support. - Formatting of the City's internal newsletter, Financial Plan, and union agreements using Adobe InDesign and MS Word 2007. Show less

Contract Consultant; ICT & Corporate Communications

• Oct 2011 - Aug 2012

- Creation of dynamic, editable forms (PDFs and web based forms) as part of the City's initiative to improve communications with the business community and public. Collaboration with all City departments to evaluate desired communication outcomes related to this project. - Provided group and personalized training in PDF form creation for all City departments. - Provided technical assistance with the launch of the City's new website, including conducting a detailed audit of the new… Show more - Creation of dynamic, editable forms (PDFs and web based forms) as part of the City's initiative to improve communications with the business community and public. Collaboration with all City departments to evaluate desired communication outcomes related to this project. - Provided group and personalized training in PDF form creation for all City departments. - Provided technical assistance with the launch of the City's new website, including conducting a detailed audit of the new website that took into account consistencies of style, architecture, and technical issues. - Customization of website content management system (Sitefinity CMS, .NET) and web-based applications development (in C#). - Wrote customized technical documentation and style guides. - Provided training in form & brochure design and creation for all City departments. Provided HTML training for the City’s Website Coordinator. Show less - Creation of dynamic, editable forms (PDFs and web based forms) as part of the City's initiative to improve communications with the business community and public. Collaboration with all City departments to evaluate desired communication outcomes related to this project. - Provided group and personalized training in PDF form creation for all City departments. - Provided technical assistance with the launch of the City's new website, including conducting a detailed audit of the new… Show more - Creation of dynamic, editable forms (PDFs and web based forms) as part of the City's initiative to improve communications with the business community and public. Collaboration with all City departments to evaluate desired communication outcomes related to this project. - Provided group and personalized training in PDF form creation for all City departments. - Provided technical assistance with the launch of the City's new website, including conducting a detailed audit of the new website that took into account consistencies of style, architecture, and technical issues. - Customization of website content management system (Sitefinity CMS, .NET) and web-based applications development (in C#). - Wrote customized technical documentation and style guides. - Provided training in form & brochure design and creation for all City departments. Provided HTML training for the City’s Website Coordinator. Show less

Visual Effects Artist

• Mar 2009 - Apr 2010

3D modeling and texturing. 3D generalist. 3D modeling and texturing. 3D generalist.

Playback Supervisor & Visual Effects Artist

• 2008 - 2009

Playback Artist

• 2007 - 2008

Contractor

• 2006 - 2008

Intermittent Contracts - Wrote targeted marketing copy for small business websites and blogs. - Optimized website design, layout, and coding to be SEO optimized. Intermittent Contracts - Wrote targeted marketing copy for small business websites and blogs. - Optimized website design, layout, and coding to be SEO optimized.

Playback Artist

• 2007 - 2007

Website Coordinator

• 2002 - 2006

Research Assistant, School of Communication Media Analysis Lab

• 2003 - 2003

Assisted video production students in completing assignments. Maintained Media Lab website and video databases

Documentary Videographer & Editor

• 2003 - 2003

Travelled to Port Simpson, BC (Lax Kw’alaams First Nations) to video the personal and cultural stories of its peoples. Edited key video segments to later be used by APTN in features related to the Lax Kw’alaams peoples and their land claims.

Researcher & Customer Service

• 1998 - 2002

Placed book orders directly with publishers for public, private, and educational libraries throughout BC. Researched availability, located, and acquired rare books. Customer service. Placed book orders directly with publishers for public, private, and educational libraries throughout BC. Researched availability, located, and acquired rare books. Customer service.