Commercial Director - Americas

• Feb 2023 - Present

Sales Manager

• Oct 2022 - Jan 2023

Helping companies create their online private communities, https://humand.co/

Customer Success Specialist

• Oct 2021 - Oct 2022

Working with 14 Fortune 500 companies. -My mission was to act as an advisor, guiding clients closely to become effective and autonomous users of the Avature Solutions. -Developed relationships to promote retention and loyalty, and mantained ongoing communication with customers and assigned internal stakeholders, from contract signing through account stability. -Acted as the main point of contact for customers and liaison between different teams. -Aligned expectations with customers at every stage, ensuring they were equipped with the knowledge and resources they needed to get the most out of the system. -Accelerated system adoption through ongoing guidance and preparation. -Maintained close coordination with internal stakeholders, and brought client feedback on existing processes to Avature teams. Also raised issues as required for resolution or escalation. -Created and modified team processes. Show less

Sr. Business Development Executive - United States

• Jan 2021 - Oct 2021

Emi Labs is an AI recruitment platform for operational roles. -Creating and prioritizing strategic target account lists within a defined industry. -Researching and build accounts (i.e. adding contacts, sending emails, strategic calling). -Building a pipeline of qualified opportunities through consultative, strategic conversations with potential clients. -Achieving monthly quotas of qualified opportunities. -Setting the founding blocks for BDRs and the overall Sales team. -Sharing and leveraging BDR's and sales best practices across teams from different industries and geographies. Show less

Key Account Manager

• Dec 2018 - Oct 2020

Glovo is a Barcelona based tech start-up that is transforming the way consumers access local goods. -Team mentor -Resposible for the increase of Partner Orders in the assigned territory -Prospecting, cold calling, setting up meetings, visits. -Negotiating with potential partners. commercial proposals, closing deals (642 new stores). -Surpassing Sales Targets (avg 2019: 115,75% - 2020: 138,25%). -Opening of new cities and special projects -Using SalesForce for the recording of the commercial relationship and generating reports. -Monthly planning and analysis of the sales pipeline. -Weekly analysis of assigned cities KPIs (proposing new leads/ re-categorization) -Strategic signing of partners according to the company's needs. -Working alongside Marketing to create the best proposals to prospect partners -Continuing involvement in the sales process until the partner is live on the app. -Collaborating with Partner Ops in post-sales. Show less

Retail Key Account Manager

• Aug 2017 - Dec 2018

VACAVALIENTE is a company that specializes on product design and manufactures stationary, gifts and home & deco products in recycled leather. -Training and Coaching Jr. Account Executives -Opening of new accounts and Key Accounts (Hunting) -Development and care of the commercial relationship (farming +120 accounts) -Finding new business opportunities. cross-selling and up-selling (Avg 20 deals a month) -Creating sales proposals and estimates -Prospecting, creating databases and cold-calling -Daily visits to clients with product implantation -Development of commercial actions on retail outlets -After-Sales support, delivery follow up -Content creation for email marketing Show less

Sales & Procurement Manager

• Jul 2011 - Jul 2017

A wholesale decoration company with products from Southeast Asia. -Personalized care of +500 clients. -Hunting and farming sales -Managing and training sales and admin personnel. -Supervision of warehouse personnel. -Providing after sales support. -Pricing and product selection from China, Indonesia and Thailand. -Managing the importation budget. -Developing the strategy and creating content for Social Media and Email Marketing. A wholesale decoration company with products from Southeast Asia. -Personalized care of +500 clients. -Hunting and farming sales -Managing and training sales and admin personnel. -Supervision of warehouse personnel. -Providing after sales support. -Pricing and product selection from China, Indonesia and Thailand. -Managing the importation budget. -Developing the strategy and creating content for Social Media and Email Marketing.

Administrative Assistant

• Jan 2010 - Jul 2011

- Catching and fidelicing customers. Sales in person, via telephone, email and Facebook. After Sales support. - Decoration exhibition CAFIRA INNOVA: selection of products for the fair, logistic coordination, direct dealings with suppliers for the design and construction of the exhibition stand. - Collaborate with the creation of the company's logo, website and product catalogue. Email marketing to existing customers. - Billing (using Quickbooks and Kwarpp software) - Catching and fidelicing customers. Sales in person, via telephone, email and Facebook. After Sales support. - Decoration exhibition CAFIRA INNOVA: selection of products for the fair, logistic coordination, direct dealings with suppliers for the design and construction of the exhibition stand. - Collaborate with the creation of the company's logo, website and product catalogue. Email marketing to existing customers. - Billing (using Quickbooks and Kwarpp software)