Carina Cooke
Operations Support Specialist at CHAS Health- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Katie Schueller
To Whom It May Concern, I am writing this letter to enthusiastically recommend Carina Cooke for any professional endeavor she chooses to pursue. I had the privilege of working closely with Carina during her time as an Operations Support Specialist at CHAS Health and it is with great confidence that I attest to her remarkable passion, unwavering work ethic, and unrelenting drive. In the ever-evolving landscape of healthcare operations, Carina consistently demonstrated an unparalleled dedication to her role. Her passion for the field was evident in every task she undertook. Whether it was streamlining processes, optimizing resource allocation, troubleshooting complex issues, or managing day-to-day clinic operations, Carina approached each challenge with an infectious enthusiasm that inspired our entire team. Carina is, without a doubt, one of the most driven individuals I have had the pleasure of working with. Her tenacity and determination in achieving her goals is truly remarkable. She set high standards for herself and consistently exceeded them. In conclusion, I wholeheartedly recommend Carina for any role that demands passion, hard work, and an unyielding drive for success. She is not only an exceptional Operations Support Specialist but also an individual whose dedication and enthusiasm have the potential to make a significant impact wherever she chooses to apply her talents. Carina has my highest endorsement, and I am confident that she will excel in any endeavor she pursues. Sincerely, Katie Schueller Operations Support Specialist CHAS Health
Erin James
Carina is a highly organized, efficient, and dedicated professional who consistently ensures project outcomes meet all requirements. Her attention to detail and commitment to excellence make her an invaluable asset to any team.
Katie Schueller
To Whom It May Concern, I am writing this letter to enthusiastically recommend Carina Cooke for any professional endeavor she chooses to pursue. I had the privilege of working closely with Carina during her time as an Operations Support Specialist at CHAS Health and it is with great confidence that I attest to her remarkable passion, unwavering work ethic, and unrelenting drive. In the ever-evolving landscape of healthcare operations, Carina consistently demonstrated an unparalleled dedication to her role. Her passion for the field was evident in every task she undertook. Whether it was streamlining processes, optimizing resource allocation, troubleshooting complex issues, or managing day-to-day clinic operations, Carina approached each challenge with an infectious enthusiasm that inspired our entire team. Carina is, without a doubt, one of the most driven individuals I have had the pleasure of working with. Her tenacity and determination in achieving her goals is truly remarkable. She set high standards for herself and consistently exceeded them. In conclusion, I wholeheartedly recommend Carina for any role that demands passion, hard work, and an unyielding drive for success. She is not only an exceptional Operations Support Specialist but also an individual whose dedication and enthusiasm have the potential to make a significant impact wherever she chooses to apply her talents. Carina has my highest endorsement, and I am confident that she will excel in any endeavor she pursues. Sincerely, Katie Schueller Operations Support Specialist CHAS Health
Erin James
Carina is a highly organized, efficient, and dedicated professional who consistently ensures project outcomes meet all requirements. Her attention to detail and commitment to excellence make her an invaluable asset to any team.
Katie Schueller
To Whom It May Concern, I am writing this letter to enthusiastically recommend Carina Cooke for any professional endeavor she chooses to pursue. I had the privilege of working closely with Carina during her time as an Operations Support Specialist at CHAS Health and it is with great confidence that I attest to her remarkable passion, unwavering work ethic, and unrelenting drive. In the ever-evolving landscape of healthcare operations, Carina consistently demonstrated an unparalleled dedication to her role. Her passion for the field was evident in every task she undertook. Whether it was streamlining processes, optimizing resource allocation, troubleshooting complex issues, or managing day-to-day clinic operations, Carina approached each challenge with an infectious enthusiasm that inspired our entire team. Carina is, without a doubt, one of the most driven individuals I have had the pleasure of working with. Her tenacity and determination in achieving her goals is truly remarkable. She set high standards for herself and consistently exceeded them. In conclusion, I wholeheartedly recommend Carina for any role that demands passion, hard work, and an unyielding drive for success. She is not only an exceptional Operations Support Specialist but also an individual whose dedication and enthusiasm have the potential to make a significant impact wherever she chooses to apply her talents. Carina has my highest endorsement, and I am confident that she will excel in any endeavor she pursues. Sincerely, Katie Schueller Operations Support Specialist CHAS Health
Erin James
Carina is a highly organized, efficient, and dedicated professional who consistently ensures project outcomes meet all requirements. Her attention to detail and commitment to excellence make her an invaluable asset to any team.
Katie Schueller
To Whom It May Concern, I am writing this letter to enthusiastically recommend Carina Cooke for any professional endeavor she chooses to pursue. I had the privilege of working closely with Carina during her time as an Operations Support Specialist at CHAS Health and it is with great confidence that I attest to her remarkable passion, unwavering work ethic, and unrelenting drive. In the ever-evolving landscape of healthcare operations, Carina consistently demonstrated an unparalleled dedication to her role. Her passion for the field was evident in every task she undertook. Whether it was streamlining processes, optimizing resource allocation, troubleshooting complex issues, or managing day-to-day clinic operations, Carina approached each challenge with an infectious enthusiasm that inspired our entire team. Carina is, without a doubt, one of the most driven individuals I have had the pleasure of working with. Her tenacity and determination in achieving her goals is truly remarkable. She set high standards for herself and consistently exceeded them. In conclusion, I wholeheartedly recommend Carina for any role that demands passion, hard work, and an unyielding drive for success. She is not only an exceptional Operations Support Specialist but also an individual whose dedication and enthusiasm have the potential to make a significant impact wherever she chooses to apply her talents. Carina has my highest endorsement, and I am confident that she will excel in any endeavor she pursues. Sincerely, Katie Schueller Operations Support Specialist CHAS Health
Erin James
Carina is a highly organized, efficient, and dedicated professional who consistently ensures project outcomes meet all requirements. Her attention to detail and commitment to excellence make her an invaluable asset to any team.
Credentials
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Interpersonal Communication
Spokane Falls Community CollegeJan, 2016- Sep, 2024 -
Project Management
Spokane Falls Community CollegeJan, 2016- Sep, 2024 -
CPR
Faculdade PitagorasFeb, 2012- Sep, 2024
Experience
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CHAS Health
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Operations Support Specialist
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Jan 2022 - Present
- Coordinate the daily availability of a 40-member team across different roles and provide minutes for 3 monthly meetings to be shared with the team, highlighting completed actions.- Prepared onboarding plans and training for 14 new employees, and supported in conducting 50+ interviews for positions at all levels.- Control errors in "billing tasks" performed by providers and respond to over 20 team questions on Teams regarding schedule, payroll, benefits, hours, and patient-related inquiries.- Perform 2-3 daily administrative screenings, filtering emergent patient cases for appointment scheduling, physician searches, and medication requests.- Manage workflows, collaborate with the Quality Improvement team, and coordinate equipment maintenance needs, working with systems such as Athena, Nextgen, MS Teams, Publisher, and UKG payroll. Show less
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Patient Experience Supervisor
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Jun 2021 - Dec 2021
-Answered 30+ patient calls daily as a way to support the 15 team members in their questions.-Certified the efficiency of the team, doing quality control on their phone calls 3x a week, guiding them on points to be improved and praising strengths.-Conducted monthly staff training with company updates and team-building exercises, such as monthly DEIB (diversity, equity, inclusion, and belonging) training for 40-100 employees, being responsible for preparing presentations for 300+ employee attendants. Show less
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Mivation
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United States
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Information Technology & Services
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1 - 100 Employee
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Product Support Manager
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Jul 2020 - Jun 2021
- Prepared weekly SLA time reports and KPIs for 15 employees, establishing KPI targets and conducting random audits on 40 tickets.- Oversaw 15 employees, conducting biweekly touch base meetings, guiding them in resolving customer issues, and updating the team on relevant software systems such as Salesforce, Zendesk, and Talkdesk.- Acted as the team’s HR liaison, crafting job descriptions, reaching out to candidates on LinkedIn, and leading the process of interviewing 8candidates and hiring 3 outsourced international employees.- Developed an onboarding guide and provided training to 20+ new employees on our software systems. Show less
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Product Support Supervisor
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Mar 2019 - Jul 2020
- Designed an Interpersonal Development Plan for 15 employees, helping them achieve goals such as becoming a salesperson, technician, and project manager.- Engaged in meetings focused on updates regarding escalation, sprints, and new releases of 2 sales software for insurance agencies, offering insights on release timelines and providing input on customer engagement for beta testing.- Trained and accompanied 20 beta clients in the migration of the platform from Internet Explorer to Chrome through the creation of the entire process, and helped in the training of 1,500 clients.- Reduced the number of abandoned calls in Salesforce CRM from 30%to 3% in just 2 weeks, without hiring more employees, in addition to creating an automatic “callback request” to the customer.- Built an entire call center/technical support department, researching SLAs, KPIs, labor legislation, and recruitment process, culminating in the hiring of 15+ employees. Show less
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Product Coordinator and Support
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Oct 2015 - Mar 2019
- Coordinated the schedules of 10 software projects, managed software upgrades and releases, and oversaw resource allocation and equipment management.- Supported 1,500+ software consumers, explaining the onboarding process and all the steps in the system integration.
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Education
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Faculdade Pitagoras
Bachelor’s Degree, Nursing Science
Community
