Experience

NewSpring Services

• Portugal
• IT Services and IT Consulting
• 200 - 300 Employee

• • Jul 2023 - Present

• • Apr 2023 - Jun 2023



Antimilk

• • Apr 2017 - Mar 2023

  Working remotely 85% of the time, I was part of an independent atelier with a team of 2 other seamstresses and 2 assistants.- Coproduced >400 high-quality garments per month, using industrial sewing machines.- Ensured the highest level of quality control as Chief of Quality, resulting in a 90% reduction in garment defects and saving approximately €500/month for the atelier and brand. - Spearheaded the development and refinement of production processes in collaboration with the atelier team, resulting in a 25% increase in productivity.- As the Stock Manager, I oversaw the timely delivery of trims and other materials, and ensured that all pieces produced corresponded to the cutting sheet. This has resulted in a 99% fulfillment rate and a 15% reduction in waste.- Managed and mentored new seamstress assistants, resulting in increased efficiency and a more skilled team. Show less

• • Jan 2017 - Apr 2017

  Working with 2 seamstresses:- Assisted with ironing, finishing details, and packing of around 150 garments per month, ensuring accurate and timely delivery.



Segurihigiene - Medicina no Trabalho, SA

• Hospitals and Health Care
• 1 - 100 Employee

• Customer Care Assistant & Debt Collector

  • Dec 2015 - Dec 2016

  As an outsourced assistant integrated in the company’s contact center, I switched between the two main lines as needed. - Negotiated and persuaded customers to pay overdue accounts, resulting in a monthly collection of over 500€ and a 40% reduction in past due-accounts. - Handled up to 160 calls per day as a Customer Care Assistant & Debt Collector, delivering exceptional customer service and achieving a 90% satisfaction rate. - Utilized problem-solving and critical thinking skills to detect incongruencies in claims, leading to a 50% decrease in reimbursements. - Facilitated the annual reporting process for companies by collecting and inputting information related to Occupational Safety and Health. - Managed email correspondence and follow-ups, issued payment reference numbers, consulted physical contracts, and digitized them as needed to maintain accurate records. Show less



Gula do Meko

• Bartender

  • Jan 2014 - Jan 2015

  - Maximized customer satisfaction by 25% through personable and efficient service, cultivating a positive experience that led to increased repeat business. - Achieved a 15% reduction in waste and expenses by optimizing inventory levels, closely monitoring ingredient usage and expiration dates, and expertly managing restocking and ordering of necessary supplies and equipment, resulting in improved cost control and increased profitability. - Maximized customer satisfaction by 25% through personable and efficient service, cultivating a positive experience that led to increased repeat business. - Achieved a 15% reduction in waste and expenses by optimizing inventory levels, closely monitoring ingredient usage and expiration dates, and expertly managing restocking and ordering of necessary supplies and equipment, resulting in improved cost control and increased profitability.



Altice Portugal

• Portugal
• Telecommunications
• 700 & Above Employee

• Official Agent’s Support Representative

  • Oct 2011 - Dec 2013

  - Successfully managed a high volume of 185+ calls per day while providing comprehensive information and clarification on company procedures, services, and pricing, resulting in a 30% reduction in call wait time, a 25% increase in overall call efficiency, and a 90% reduction in customer complaints related to misinformation or confusion, showcasing exceptional multitasking and communication skills. - Demonstrated excellent written communication skills by maintaining accurate and detailed records in SAP CRM and Siebel, including typifying interactions for future reference, resulting in a 98% accuracy rating in customer data. - Shown exceptional appointment scheduling, account management, and complaint escalation skills to swiftly and efficiently address customer issues, resulting in an impressive 20% decrease in customer churn rate, showcasing a proactive approach to problem-solving and a strong focus on customer satisfaction. - Exhibited exceptional telephone etiquette, consistently treating customers and official agents with the utmost professionalism and courtesy, resulting in an impressive 95% customer satisfaction rating. Show less



ZARA SA

• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2010 - Sep 2011

  - Proactively identified and acted on opportunities to upsell and cross-sell, using my knowledge of product features and benefits to make compelling recommendations that helped the team achieve 150% of sales targets on a consistent basis. - Effectively communicated new product launches and promotions to customers, resulting in a 20% increase in sales of targeted products. - Monitored and maintained the organization and cleanliness of the stockroom, resulting in a 20% reduction in inventory shrinkage and an increase in team productivity. - Conducted daily stock replenishment and ensured that all products were placed in the correct location, resulting in a 98% in-stock rate and improved customer experience. - Processed customer transactions with a 100% success rate, demonstrating a deep understanding of store policies and procedures to ensure compliance with security and fraud prevention protocols. Show less