Experience

ACT The Arc Community Trust of PA

• Trust Administrator

  • Oct 2017 - Present



RHD, Rise Above

• Administrative Assistant

  • Jan 2011 - Present

  Train new employees on office protocol and proceduresDesign and implement organizational project management chartsCoordinate scheduling meetings and appointments for multiple clinicians Triage incoming calls and direct them to the appropriate departmentsProof read and submit reports for Adult Probation, DUI Administration and County Judges Compile monthly clinical data and create accurate statistical reportsInput and maintain client databaseGeneral administrative daily responsibilities include filing, phone coverage and supply / vendor management



Connor Consulting

• Retail Office Equipment

• Executive Consultant

  • Feb 2009 - Present

  Provide bookkeeping and administrative supportIdentify and implement new business strategies to increase growth Provide analysis of current projects and procurement of new businessConduct account audits for vendors, brokers and clientsMaintain accurate reports for Agent / Broker commissions and proper allocation of funds



The Whispering Seed

• US Executive Director

  • Aug 2006 - Present

  The Whispering Seed is a home for children who have been orphaned, abused and neglected along the Thai – Burmese border.-Network with local organizations for sponsorships-Identify and seek out future donors-Coordinate fundraising events and educational presentations-Manage data base of volunteers and contributors-Responsible for organizing fundraiser to premier the documentary film featuring the work done at Whispering Seed -Organize volunteers for planning and event coordination



Benefit Associates Inc.

• United States
• Accounting
• 1 - 100 Employee

• Account Manager / Sales

  • Mar 2008 - Feb 2009

  Managed all team members to ensure successful enrollmentCreated benefit guide to educate employees on their benefitsResponsible for enrollers’ education and training on all product offeredAccountable for implementation of new clients and renewal enrollmentsCoordinated the collection of benefit information for electronic case buildOrganized weekly client and internal team calls for case set up and port enrollment reviewEvaluated the status of enrollment dailyCollected post enrollment data and facilitate data return to carriers and client



Benefit Allocation Systems Inc. Benefit Allocation Systems Inc.

• Large Account Manager

  • Aug 2006 - Mar 2008

  Supervised, mentored and trained new associates Designed training manuals and training sessions for customer service associates and clientsManaged set up and preservation for new and existing accounts Increased services provided to clients and assisted in writing proposals for government RFP’sImplemented solutions to resolve client’s predicamentsActed as liaison between client, carriers and associates Performed regular mailing projects for clients and their employees Provided client with requested data related to account management