Talent and Operations Manager

• Sep 2022 - Present

Volunteer & Operations Administrator

• Nov 2015 - Sep 2022

I've had the privilege and pleasure to apply my background in a number of ways at Friends of Trees. In my role within talent and program operations, I put the employee and volunteer experience first. I support professional growth for staff at all stages of their career, increase software ROI by designing and delivering fun, accessible learning resources, and foster a safe and fun company culture while ensuring program goals are met.Communication and collaboration are crucial in my unique position. With change seeming to be a constant part of organizational operations, it's my job to thoughtfully craft and connect diverse audiences to critical information. Bite-sized video tutorials, job aids, ILTs, or facilitating reflective conversations are just a few methods I use to transfer learning into application.As much as I like to hit the bullseye each time, it's just not realistic. That said, I'm fortunate to be at an organization that values feedback as much as Friends of Trees. Part of what makes me most effective is honoring the cycle of feedback, but not letting it spin in place for too long. Asking the tough questions and giving ideas space to breathe facilitates a feedback cycle that not only moves--but moves in the right direction.

Talent Operations and Recruiting

• Jan 2010 - Jul 2015

My time at Digitas came with some wins and lessons. The wins? I’m proud of my work with the Talent Mobility program where I partnered closely with HR & Resource Managers worldwide to mobilize ~30 staff through 3 cycles of reductions. I’m also proud of my ability to support the onboarding and operations of a 100+ freelancer roster while maintaining a very tight budget for the region.But looking back, my biggest takeaways came from this simple lesson:Ask questions early and often. I apply this lesson for myself and also to how I approach employee training. I recognize that everyone comes with their own unique experiences and absorbs information differently. By not relying on a single method or answer, I’m always interested in finding new ways to deliver information and meet individuals where they’re at.

Recruitment and Operations Specialist

• Jun 2006 - Dec 2009

Staffing & Operations-Partnered with the Director of HR on revising personnel processes to remain compliant in theface of ambiguity.-Full lifecycle recruitment and staffing operations for the legal document production team.International RecruitmentHighlight: Remotely sourced and staffed a team of 30 customer service agents in Beirut,Lebanon within one month.-Conducted full lifecycle recruitment for a global portfolio of 10 offices across 7 countries.Business Development-B2B sales of translation and localization services primarily focused on technical device andsoftware companies.-Harnessed the power of good listening and learned to lead with solutions rather than a pitch.