Experience

Altar'd State

• United States
• Retail
• 700 & Above Employee

• Store Leader🦋

  • Aug 2023 - Present



Old Navy

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 2022 - Jul 2023



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jun 2016 - May 2022

  * Take ownership of improving the customer experience in the store * Meet or exceed sales, expense and productivity targets * Provide a positive work environment that supports outstanding customer service * Drive change and adapt to new tools and technology to optimize the business * Develop salespeople, assistants and department managers to become promotable outside the store and/or the region * Collaborate with merchant teams to achieve results

• District Store Support Manager

  • Mar 2013 - Jun 2016

  • Support and develop a high-performing team of the Service Experience and Inventory Managers with an emphasis on building a bench of future leaders within the Rack and Full-Line stores• Carry out initiatives focused on customer experience, including front of the house engagement, merchandise speed to floor, and unit intensity and fill-ins• Actively coach and influence adoption of standards and best practices, including support of new store openings in addition to comp stores• Ensure adoption of new technology and business best practices• Demonstrate a solid understanding of business innovation, the marketplace, and the competition to stay current and relevant• Respond to business changes and work with Regional Store Support Managers to proactively develop and implement new or revised plans• Partner through strong communication with fellow District Store Support Managers, Regional Store Support Managers, the National Store Support team, Store Managers, and other business partners to ensure alignment on priorities and direction Leadership Competencies:• Set clear direction• Translate ideas into action• Inspire and develop people• Demonstrate “one company” mindset• Consistently achieve results Show less

• SIM

  • Jan 2010 - Feb 2013

• Customer Service Manager

  • Aug 2008 - Dec 2009

• Department Manager

  • Oct 1998 - Aug 2008

  Departments that I managed-HandbagsIndividualistRailBPKids wear boys and girlsFashion and Fine Jewelry

• Sales Person

  • Sep 1995 - Sep 1998

  Accessories, Gift Gallery, Jewelry, Handbags



Target

• United States
• Retail
• 700 & Above Employee

• Front Guest Services

  • Aug 1994 - Sep 1995

  Guest Service and cashier Guest Service and cashier