Program Change Specialist at Catholic Diocese of Maitland - Newcastle

• Jan 2021 - Present

Providing change management for around 5000 employees and 6,000 non-employees utilising the widely used ASX-listed HR product ELMO (rebadged mnpeople) for recruitment, onboarding, eLearning, performance and professional development, succession and surveys. Providing change management for around 5000 employees and 6,000 non-employees utilising the widely used ASX-listed HR product ELMO (rebadged mnpeople) for recruitment, onboarding, eLearning, performance and professional development, succession and surveys.

Senior Adoption Lead

• Jul 2019 - Dec 2020

PHN Education and Support Lead

• Sep 2017 - Jun 2019

Helping to drive the meaningful adoption and use of digital health solutions for PHNs. Supporting PHNs to deliver education and change management with support from the Agency. Embedding use of the My Health Record across the health system, with an initial focus on the primary care workforce, with an outcome of healthcare providers able and confident to use the My Health Record system.

IT Change Manager

• Feb 2017 - Sep 2017

Providing change management services to improve the experience for academic staff, timetable support staff and students in adopting an effective timetable system. Providing change management services to improve the experience for academic staff, timetable support staff and students in adopting an effective timetable system.

Change and Adoption Lead

• Oct 2014 - Dec 2016

Supporting all NSW Health Local Health Districts and NSW Primary Health Networks with change management and communications for the eHealth NSW HealtheNet Program. Business process analysis: • Process mapped HealtheNet Pathology results processes for two NSW Pathology organisations, SEALS and Pathology West. Stakeholder management: • Managed relationships with all NSW Primary Health Networks to aid support for NSW GPs as key stakeholders to the HealtheNet program. • Engaged with NSW Health executives to coordinate high profile engagements. Communications: • Delivered program communications for NSW Local Health District and Primary Health Network staff utilising electronic communications such as intranet, internet, webinars, video development and newsletters to reach over 120,000 employees across NSW Health. Training management: • Presented to over 5000 staff in services located across the state of NSW via both face-to-face presentations and webinars. Strategy: • Led an eHealth strategy and implementation project plan supporting NSW Department of Family & Community Services to transition 490 severely intellectually disabled residents out of institutions into primary care by 2018. This resulted in an external stakeholder investment of a FTE Project Officer to implement eHealth for these residents and services • Participated in all strategy and planning activities and documentation. Reports and benefits: • Configured reports for the NSW Ministry of Health and NSW Health stakeholders in a Qlikview performance management system that reported NSW Health data. • Participated in benefits planning, strategy and monitoring activities. Award Winning: • Wrote a successful award application for senior sign-off which won an Australian Information Industry Association (AIIA) NSW Public Sector and Government iAward for the HealtheNet Program in 2016.

Rural Care Coordination Manager

• Jul 2014 - Sep 2014

Team Leader (eHealth)

• Nov 2012 - Jun 2014

A Team Leader of six staff and a pool of 20 casual staff at Hunter Medicare Local eHealth Project. Leading a Cluster of Medicare Local eHealth teams from NSW North Coast, NSW Central Coast and the Nepean Blue Mountains. Supporting Primary Care services use the PCEHR system, Telehealth, Secure Messaging as well as public sign-up to the PCEHR. Managing communications and events for eHealth promotion in the Hunter.In 2014 delivered training presentations to over 300 GPs and primary care clinicians, which generated income in speaking fees of $3,000.Managed training and train-the-trainer activities including the implementation of eLearning modules and Learning Management System (LMS) (budget of $45,000) for eHealth induction which had a broad audience including all staff in all 61 Medicare Locals (3,000 staff across Australia) as well as health care providers. Managed a Telehealth workstream that supported primary care clinicians use telehealth and video conferencing technology.

Practice Management Consultant

• May 2012 - Nov 2012

Business Transformation Manager

• Aug 2010 - Dec 2011

RiO is the permanent IT solution for London and Southern England’s Strategic Health Authorities, deployed for the NHS National Program for IT widely reported as Europe’s largest public sector IT project (£12 Billion+). Kent & Medway National Health Service (NHS) & Social Care Partnership Trust (KMPT) employs 4,000 staff and is responsible for delivering mental health services to the population of over 1.6 million people in the English counties of Kent and Medway. This includes CAMHS, Adult and Older Peoples Services, Personality Disorders, Eating Disorders, Brain Injury, Inpatient and Community services. • Lessons Learned – Tracking issues raised during the implementation process and sharing the lessons learned • Implementation – Achieved RiO as the primary clinical record, all clinicians use RiO to read and record clinical information. 4,000+ staff trained to use RiO and smartcards issued; 30,000+ patient records manually opened in RiO by users. • Pre-Go-live Events – 50+ RiO Workshops have been held; 80+ Demonstrations of RiO delivered; 1,000 management and staff through preparation workshops, demonstrations and meetings to prepare requirements based training planning for 900+ training sessions held. • Requirements Gathering – Senior executive and clinical leads have been engaged to gather requirements to determine the scope of functionality to be deployed in the Trust. • Process Management – Delivering Transformation, Communications and User Documentation requirements for the initial commencement of using RiO v5.4, previous rollout products in the trust were Cerner Millennium and ePEX. Delivering process mapping for all Trust Services • Communications – Delivering organisation-wide communications through a variety of channels, including newsletters, email, posters, intranet design and implementation, meetings and presentations. • General IM&T Transformation – providing ad-hoc transformation support for general IT usage

Head of Transformation and Training

• Oct 2009 - Aug 2010

• Process Management – Delivered all Transformation, Training, Communications and User Documentation requirements for the system version upgrade from RiO v4.7 to RiO v5.2 and for a hospital ward initial go-live from non-standardised paper and electronic systems to RiO. • Change Management – Delivered an average increase of 33% organisation-wide take-up in RiO functionality that had already been delivered in RiO v4.7, in addition to preparing services for new functionality in the version upgrade. • Wrote Business Procedural Guides for all 25 Trust Services, totaling 1250 pages of bespoke guidance material. Previously only five services had a standard operating procedure. • Training Management – End-to-end design, implementation and review of training delivery for all 500 staff requiring training. Employed four experienced trainers including a lead Business as Usual Trainer and one trainer from the suppliers (BT and CSE) to deliver training within project timescales and budget. Managed the scheduling process and Did-not-attend rate with swift follow-up. Wrote Training Materials, based on application testing and lessons learned from other deployments. These were emailed to all individual trainees following training. Arranged 12 onsite refresher presentations for up to 50 staff at each. Achieved trainee pass-rate of 100%. • Mobile Working – Tested mobile working device processes. Wrote Procedural Guide and worked with the Mobile Working Project manager and Trainer to deliver laptops enabled with mobile connectivity to 300 staff. Wrote benefits baseline framework. Reported benefits have included improved morale, flexible working conditions and increased quantity and quality of data entered into RiO. • Business Continuity Management – Wrote the organisation’s Policy and Procedure in the event of extended system failure.

Business Transformation Manager

• Jan 2008 - Sep 2009

Performed the below roles as part of BEHMHT's deployment of RiO, the permanent IT solution for London’s Strategic Health Authority, deployed for the NHS National Program for IT widely reported as Europe’s largest Public Sector IT project. • Process management • Change management • Clinical Risk Management • Stake holder engagement • Benefits Management • System Training • Business Continuity Management Performed the below roles as part of BEHMHT's deployment of RiO, the permanent IT solution for London’s Strategic Health Authority, deployed for the NHS National Program for IT widely reported as Europe’s largest Public Sector IT project. • Process management • Change management • Clinical Risk Management • Stake holder engagement • Benefits Management • System Training • Business Continuity Management

Business Transformation Workstream Lead

• 2008 - 2009

Business Transformation Manager

• Sep 2006 - Mar 2008

Performed the below roles as part of NELMHT's deployment of RiO, the permanent IT solution for London’s Strategic Health Authority, deployed for the NHS National Program for IT widely reported as Europe’s largest Public Sector IT project. • Process management • Change management • Clinical Risk Management • Stake holder engagement • Benefits Management • System Training • Business Continuity Management Performed the below roles as part of NELMHT's deployment of RiO, the permanent IT solution for London’s Strategic Health Authority, deployed for the NHS National Program for IT widely reported as Europe’s largest Public Sector IT project. • Process management • Change management • Clinical Risk Management • Stake holder engagement • Benefits Management • System Training • Business Continuity Management

Registered Nurse (Clinical Nurse Specialist)

• Jan 1998 - 2006

• Clinical Nurse Specialist / Case Manager – provided ongoing case management of 35 chronic clients. Delivered community mental health services. Conducted staff training to update clinicians as per State Health Department policy, such as Suicide Prevention. • Acute Care Service – worked in a 24-hour acute care service. Managed psychiatric emergencies and short-term follow-up of acute mentally ill clients in the community. • Inpatient Services – extensive experience in acute and sub-acute mental health inpatient hospital services. Mainly handled adult cases and also gained experience in adolescent and psychogeriatric services.

Acting Team Leader / Agency Director Maroubra Community Mental Health Service

• Jan 2005 - Sep 2005

• Supervised 20 clinical and administration staff across three continuing care streams under the Prince of Wales hospital mental health program. Appointed as Agency Director. Managed change and developed new systems following organisational restructure, including relocating 30 staff to a new site. • Supervised 20 clinical and administration staff across three continuing care streams under the Prince of Wales hospital mental health program. Appointed as Agency Director. Managed change and developed new systems following organisational restructure, including relocating 30 staff to a new site.