Carena Howard

Account Manager at Retail Imaging
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Contact Information
us****@****om
(386) 825-5501
Location
Marysville, Washington, United States, US
Skills

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Credentials

  • Patient Home Navigator Certificate
    Eastern Gateway Community College
    Aug, 2021
    - Sep, 2024
  • Phi Theta Kappa Honor Society
    Eastern Gateway Community College
    Aug, 2021
    - Sep, 2024
  • CPR/AED/First Aid
    American Cancer Society
    Nov, 2018
    - Sep, 2024

Experience

  • Retail Imaging
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Account Manager
      • Jun 2023 - Present
  • Retail Imaging Management Group
    • Technical Call Center Lead
      • Oct 2022 - Present

      Provide technical customer support for an organization’s products and services. Act as the first level escalation point for more complex or critical customer issues and inquires. Poses broad knowledge of organization’s products and services, and extensive experience handling customer service inquires on our multiple accounts. I mentor and coach a team of around 15 people with troubleshooting, solution developments, and communication practices. Provide resubmits and refunds per accounts as needed. Assist with monitoring queues to ensure adequate coverage and meet service level standards. Provide reports to management. Contribute to the development of process and procedures. As well as training new hires and creating online training for them while providing excellent customer service both internally and externally. Show less

  • Retail Imaging Management
    • Technical Call Center Agent
      • Nov 2021 - Present
  • Uber eats
    • Germany
    • Restaurants
    • 700 & Above Employee
    • Uber Eats Driver
      • Jan 2021 - Nov 2021
  • NW Plus Credit Union
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Call Center Representative
      • Nov 2019 - Jan 2021

    • Member Service Representative
      • Jan 2019 - Nov 2019

  • Medi Ride Inc
    • United States
    • Executive Offices
    • 1 - 100 Employee
    • Driver
      • Dec 2017 - Sep 2018
  • Unemployed looking for work in customer service
    • Unemployed
      • May 2017 - Dec 2017
  • Mountain Pacific Bank
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Bank Teller
      • Aug 2016 - May 2017
  • Umpqua Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Quality Assurance
      • 2013 - 2016
  • Sterling Bank
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Shipping Specialist
      • 2012 - 2013
  • Chase
    • Netherlands
    • IT Services and IT Consulting
    • Bank Teller
      • Apr 2011 - Apr 2012
  • BJ Chukar Shell
    • Cashier Customer Service
      • 2010 - 2012
  • Golf Savings Bank
    • Banking
    • Shipping Specialist
      • 2010 - 2011
  • Dollarwise
    • Financial Services
    • Store Manager
      • 2008 - 2009
  • Applebee's Neighborhood Grill + Bar
    • United States
    • Restaurants
    • 700 & Above Employee
    • Hosts
      • Sep 2007 - Nov 2007
  • Staddard International
    • France
    • Real Estate
    • Deburr
      • 2007 - 2007
  • ARROW MACHINING COMPANY INC.
    • United States
    • 1 - 100 Employee
    • Deburr
      • 2006 - 2007
  • Target
    • Mexico
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Cashier Customer Service
      • 2003 - 2005

Education

  • Eastern Gateway Community College
    Associate's degree, Business Administration and Management, General
    2023 - 2025
  • Eastern Gateway Community College
    Patient Home Navigator Certificate, Patient Home Navigator Certificate
    2019 - 2021
  • Lake Stevens High School
    High School/Secondary Diplomas and Certificates

Community

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