Caren Lightfoot, MBA
Manager, Customer On-boarding, USA at DS Services- Claim this Profile
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Bio
Credentials
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Six Sigma Green Belt
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Experience
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DS Services
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United States
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Food and Beverage Services
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700 & Above Employee
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Manager, Customer On-boarding, USA
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May 2016 - Present
• Collaborate with decision makers of Fortune 500 companies to efficiently to establish beverage service with DS Services' global Home and Office Bottled Water Company, with operations in 20 countries. • Writer of technical documentation used to track and create global processes that align the way the Front-Line, KEY Accounts and Customer Services teams work together.• Partner with IT, Internal Audit, Operations and Legal teams to identify, address and create solutions to close operational and financial gaps. • Collaborate with internal and external customers in the US and Canada. Develop processes and guidelines for On-boarding activity in the areas of billing, collections, cash applications to increase account set up accuracy. • Manage the implementation process starting with the verification of customer data, to the routing and installation of equipment and products. • Facilitating customer meetings with the local Front-Line, Sales Managers, Billing Managers and Cash Applications Managers for clarity and alignment of the account set up resulting in greater Customer Experience (CXP).
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Account Manager
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Oct 2012 - Present
• Streamline processes for beverage deliveries, while specifically managing over 1000 deliveries weekly to the “largest building in the world”.• Responsible for managing beverage distribution services for companies with revenues in excess of 1 MM. • Coordinate route operations and front-line management to conduct “root cause” analysis to resolve inconsistencies in the areas of deliveries, billing, and pricing categories.
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CVS
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Sales Consultant
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2006 - 2007
• Led inventory management team to improve ordering and shipping accuracy, hence reducing delivery timelines for custom furniture pieces. • Awarded patent for “Portable 3 Dimensional Measuring Tape”. This tape will act as a resource for designers, and “do- it-yourself” to manage space planning.
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IronStone Bank
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United States
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Banking
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100 - 200 Employee
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Financial Representative
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2003 - 2006
• Sales leader who managed branch operations while conducting inside/ outside sales calls while closing in excess of 15 loans monthly.• Coached branch banking associates to seek and refer sales opportunities, while a crafting seamless Customer Experience (CXP).
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DeLeeuw Associates (now known as BD Consulting Group
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Business Consulting and Services
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Project Manager
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2000 - 2001
• Exceeded project expectations while delivering informative, well organized work flow guidelines used to develop the Tax Lot Accounting department.• Produced research standards that resulted in quicker customer responses by collecting data,
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Financial Advisor / Banking Officer
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1997 - 2000
• Consistently exceeded quarterly deposit and loan goals of $1.5MM by creating deeper client relationships, hence generating business solutions across companywide banking resources. • Earned Series 6 and Insurance Life and Health Licenses.• Ranked among top 10% of company sales associates annually.
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Education
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Kennesaw State University - Michael J. Coles College of Business
Master's degree, Business Administration and Management, General -
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North Carolina Agricultural and Technical State University
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services -
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North Carolina State University
Business Administration and Management, General
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