Sales Agent

• May 2022 - Present

Health Insurance Health Insurance

Insurance Customer Service Rep

• Jul 2019 - Apr 2022

Team Lead - Phone Operator

• Mar 2017 - 2019

• Coordinated orientation for all new employees. • Oversee calendar maintenance and appointment scheduling • Managed medical records requests received by the clinic that may be made by telephone, letter, email, or in-person visits to the office. • Provided time sensitive documents to managers for daily review. • Coordinated orientation for all new employees. • Oversee calendar maintenance and appointment scheduling • Managed medical records requests received by the clinic that may be made by telephone, letter, email, or in-person visits to the office. • Provided time sensitive documents to managers for daily review.

Server

• Feb 2016 - Mar 2018

• Responsible for serving guests in a timely fashion • Bussed tables and ensured overall cleanliness and sanitation of the dining room • Responsible for opening and closing duties • Consistently recognized by management for providing superior customer service. • Responsible for serving guests in a timely fashion • Bussed tables and ensured overall cleanliness and sanitation of the dining room • Responsible for opening and closing duties • Consistently recognized by management for providing superior customer service.

Key Manager

• Jan 2014 - Feb 2016

• Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion. • Provided coaching and counseling for staff as needed which developed an efficient and respectful team. • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example. • Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion. • Provided coaching and counseling for staff as needed which developed an efficient and respectful team. • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Landscaper

• Jan 2009 - Feb 2016

Built and stained fences. Create and build water fountains, flower beds, etc. On a weekly basis; checked and maintained contracted customer properties. Responsible for estimating planning and carrying out various tasks. Built and stained fences. Create and build water fountains, flower beds, etc. On a weekly basis; checked and maintained contracted customer properties. Responsible for estimating planning and carrying out various tasks.