Experience

Patriots Colony

• United States
• Food & Beverages
• 1 - 100 Employee

• Hospitality Assistant LLH

  • Nov 2022 - Present



Bluegreen Vacations

• United States
• Hospitality
• 700 & Above Employee

• Administrative Manager

  • Mar 2022 - Oct 2022

  The Administrative Manager is responsible for overseeing sales and marketing administrative processes. These processes include contract processing, quality assurance closings and follow through to successful booking of the sale. Also functions as related to marketing in ensuring accurate entry and coding of tours, data integrity, premium management, site level accounting functions and reporting as required. Ensures timely and accurate processing of payroll and employment documentation for sales and marketing associates. Drives processes that result in exceptional standards of quality production and service. Manages and develops administrative team to fully support sales and marketing efforts while ensuring adherence to established policies, procedures, and company standards.

• Administrative Assistant

  • Jul 2021 - Mar 2022

  Answer incoming calls and assume other receptionist duties when needed.Coordinate and facilitate meetings from start to end.Produce and distribute correspondence memos, letters, forms, reports and legal documents, and submit and reconcile expense reports.Excellent phone skills, diplomacy, confidentiality, and professionalism to deal with issues of the utmost urgency and sensitivity.You have a minimum of two to three years of prior experience in an administrative role, performing general support to multiple individuals, including management.Demonstrated ability to handle multiple tasks simultaneously, as well as, daily administrative duties in a fast-paced, demanding environment.Proven proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.Good verbal and written communication skills.

• Guest Service Representative

  • Mar 2020 - Jul 2021

  Responsible for making sure all guests are greeted in a friendly and timely manner. Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen Vacations Corporation.Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.Greet all guests in a warm and professional manner.Understand and follow all processes as outlined in the Guest Training Manual SOP.Maintain a positive working relationship with Sales, Marketing and Admin.Distribute and collect Guest Registration Forms assisting guests with any questions they may have.Accurately assign guests to a Sales Representative in the order they arrive.Ensure all information is updated in Concierge from the guest registration within a timely fashion.Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.



VA ABC Store

• Lead Sales Representative

  • Mar 2019 - Mar 2022

  Assist customers through sales processes by demonstrating product features and benefits and helping with the payment process.Manage sales floors and timely opening and closing of store following proper procedures for premises safetyMaintain the store’s visual merchandising standards by ensuring that all visual displays are properly installed and maintainedMaintain current knowledge of all products within the store and ways of applying it while servicing customers. Process customer requests for stocked & non-stocked merchandiseAssist store managers in ensuring that stores are kept clean and in sync with organizational procedures and protocolsAssist in setting the direction and goals for each shift and ensure that employees receive scheduled breaks and meal periodsSupport replenishment activities to ensure constant stock availability and assist with floor sets, visual presentation and signage placementAscertain that a visually appealing, safe and inviting store appearance is maintainedAct as point of contact to address customer service issues and maintenance and vendor concernsProvide support to the onboarding and continued training of sales associates and lead and model selling and customer service experience standardsKeep store and regional management apprised of general operations and any incidentsComplete required documentation for any occupational injuries or store incidentsComplete banking procedures and bank deposits (cash accountability, store security)All other related duties as assigned

• Sales Associate

  • Nov 2018 - Mar 2019

  Learn VA ABC's full product portfolio to provide customers with best shopping experience and connect them to the right product (s)Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and servicesProject a positive shopping experience and act quickly to resolve customer questions and concerns.Checking IDs & observing customers to determine legality of salesLearn new technologyMaintain store visual presentation according to the VA ABC merchandising guidelinesMaintain shelf stock & displays to enhance product availabilityOperating an electronic POS (point of sale)terminal to include scanning equipmentPerform accurate cashier functions and account for personal cash shortagesAssisting customers with loading merchandise as requestedUnloading shipments & the placement of stock within the stockroomAccurately assembling & verifying licensee ordersMaintain store safety standardsOwnership of store cleanliness and assist in maintain standards throughout the store



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Freight Associate

  • Oct 2019 - Jan 2020

  Consistently achieve brand productivity standards for shipment processing, replenishment, markdowns and merchandising through utilizing the company tools and resources.Maintain stockroom standard operating procedures (SOP) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures in order to maximize sales and productivity.Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate units per hour productivity to store leadership.Support, understand and adhere to Under Armour’s visual standards in order to maximize merchandise presentations when flowing product from the stockroom to the sales floor.Partner with store leadership to ensure all aspects of replenishment are properly executed to include Fill the Floor, power closes, power opens and merchandise adjustments.Communicate merchandising opportunities to store leadership as identified through replenishing size specific quantities throughout the store: recommend and execute merchandising adjustments in compliance with Under Armour’s visual standards.Execute markdowns and re-ticketing in the stockroom and on the sales floor; update store leadership on compliance.Partner with store leadership to complete stock transfers and process damages.Consistently provide support to fellow teammates through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership.Aware of and follows Loss Prevention policies; advises management of any unusual internal or external activity.Understand and adhere to all company policy and procedures.



World Market

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2018 - Jun 2019

  responsible for a variety of duties including providing exceptional customer service, cashiering, merchandising, stocking merchandise, and maintaining visual standards established by management.Excellent communication & time management skills.Ability to initiate a conversation.Ability to lift up to 40 lbs. responsible for a variety of duties including providing exceptional customer service, cashiering, merchandising, stocking merchandise, and maintaining visual standards established by management.Excellent communication & time management skills.Ability to initiate a conversation.Ability to lift up to 40 lbs.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Package Handler

  • Oct 2016 - Sep 2018

  Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner.Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc.Using safe package moving and handling techniques to help employees and minimize the risk of injuries.Communicating with fellow employees and supervisors. A FedEx package handler must have strong interpersonal skills.Sorting packages and placing them on sorting machines that transfers the goods to loading docks.Ensuring the safe and successful transfer of goods and packages to their intended destination.Handling goods and documents in a busy warehouse setting.Loading/unloading packages and parcels on and off under the instructions received by supervisors.Communicate efficiently with fellow workers, supervisors and other members of the team.Well versed with automated and manual packaging machines.Moving and storing materials and products.Assisting with the unloading trucks and displaying teamwork with other employees.Managing inventory control procedures and cycle counting to ensure the safe handling of parcels and packages.Loading heavy packages on to the conveyor belt or on delivery trucks.May also be required to pick up and deliver packages in a timely manner to the intended destination.