Cardale Richards

Help Desk Assistant at American Association for Justice
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Jan, 2023
    - Nov, 2024

Experience

  • American Association for Justice
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Help Desk Assistant
      • Oct 2023 - Present

      Assists with managing Help Desk tickets in a timely manner. • Respond to customer issues in person when possible. • Document customer interactions using the Help Desk ticketing system. • Run initial troubleshooting and diagnostics to resolve customer-reported issues. • Escalate issues to the IT Help Desk Manager with the next difficulty level. Assists with managing Help Desk tickets in a timely manner. • Respond to customer issues in person when possible. • Document customer interactions using the Help Desk ticketing system. • Run initial troubleshooting and diagnostics to resolve customer-reported issues. • Escalate issues to the IT Help Desk Manager with the next difficulty level.

  • &pizza
    • United States
    • Restaurants
    • 100 - 200 Employee
    • Certified Trainer
      • Feb 2019 - Present

       Planned and executed over 5 trays of 24 dough balls for the dough to be rolled and prepared twice a day resulting in over 240 stretched-out screens of dough to be prepared for customers.  Assisted in 2 to 3 new hires being trained every month on front-line duties which results in the new hire understanding and memorizing pizza toppings.  Handled over 20 pans of food every hour on the front line so that we can have fresh food.  Developed 2-3 new hires a month on front-line and… Show more  Planned and executed over 5 trays of 24 dough balls for the dough to be rolled and prepared twice a day resulting in over 240 stretched-out screens of dough to be prepared for customers.  Assisted in 2 to 3 new hires being trained every month on front-line duties which results in the new hire understanding and memorizing pizza toppings.  Handled over 20 pans of food every hour on the front line so that we can have fresh food.  Developed 2-3 new hires a month on front-line and back-of-the-house duties resulting in the new hires understanding the placement of workplace tools Show less  Planned and executed over 5 trays of 24 dough balls for the dough to be rolled and prepared twice a day resulting in over 240 stretched-out screens of dough to be prepared for customers.  Assisted in 2 to 3 new hires being trained every month on front-line duties which results in the new hire understanding and memorizing pizza toppings.  Handled over 20 pans of food every hour on the front line so that we can have fresh food.  Developed 2-3 new hires a month on front-line and… Show more  Planned and executed over 5 trays of 24 dough balls for the dough to be rolled and prepared twice a day resulting in over 240 stretched-out screens of dough to be prepared for customers.  Assisted in 2 to 3 new hires being trained every month on front-line duties which results in the new hire understanding and memorizing pizza toppings.  Handled over 20 pans of food every hour on the front line so that we can have fresh food.  Developed 2-3 new hires a month on front-line and back-of-the-house duties resulting in the new hires understanding the placement of workplace tools Show less

  • Kaiser Permanente
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Desktop Support Technician
      • Jan 2023 - Jul 2023

      1. To manage incoming and outgoing assets. Prepare computers for deployment. 2. To interview clients and identify special hardware and software requirements. 3. To use KP tools to image, deploy, and support the computer environment. 4. To collaborate with teammates to identify process improvements. 5. To assist other technicians as needed. 6. To understand basic of user profile management and data transfer. 7. To understand basic knowledge of Microsoft Office Application… Show more 1. To manage incoming and outgoing assets. Prepare computers for deployment. 2. To interview clients and identify special hardware and software requirements. 3. To use KP tools to image, deploy, and support the computer environment. 4. To collaborate with teammates to identify process improvements. 5. To assist other technicians as needed. 6. To understand basic of user profile management and data transfer. 7. To understand basic knowledge of Microsoft Office Application support (Word, Excel, PowerPoint, and Access). 8. To work independently and escalate as appropriate. 9. To use technical concepts promptly. Show less 1. To manage incoming and outgoing assets. Prepare computers for deployment. 2. To interview clients and identify special hardware and software requirements. 3. To use KP tools to image, deploy, and support the computer environment. 4. To collaborate with teammates to identify process improvements. 5. To assist other technicians as needed. 6. To understand basic of user profile management and data transfer. 7. To understand basic knowledge of Microsoft Office Application… Show more 1. To manage incoming and outgoing assets. Prepare computers for deployment. 2. To interview clients and identify special hardware and software requirements. 3. To use KP tools to image, deploy, and support the computer environment. 4. To collaborate with teammates to identify process improvements. 5. To assist other technicians as needed. 6. To understand basic of user profile management and data transfer. 7. To understand basic knowledge of Microsoft Office Application support (Word, Excel, PowerPoint, and Access). 8. To work independently and escalate as appropriate. 9. To use technical concepts promptly. Show less

Education

  • Year Up
    Help Desk
    2022 - 2023
  • Eastern Senior High School
    High School Diploma
    2013 - 2017

Community

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