Federico Carbonari
IT Manager at Massive Entertainment - A Ubisoft Studio- Claim this Profile
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Topline Score
Bio
Bas Mensink
As a Service Desk manager, Federico has proven to be able to build a solid and very successful Service Desk organization. One can always rely on Federico having control and prioritizing the right jobs. Federico has a real passion for customer service and solving problems. He is very proactive and gets things done. He is a quick thinker, technically skilled and accurate. Nothing will slip his mind. Besides that he knows all the ‘ins and outs’ of ITIL. Working with Federico will assure you your job never gets boring! I enjoyed working with him a lot and I genuinely recommend him!
Joakim Stenberg
I've rarely met anyone who put more energy in helping customers then Federico. I've had the pleasure of working with Federico over the past three years and he has been a great source of knowledge for our product team. Federico was hired as a Customer Support Manager at Strossle in 2016 and has built up a professional support organization ground up. Federico pays close attention to getting processes right, staying true to established routines and inspiring colleagues of his to reach an outstanding service level. Federico would be a valuable asset to any company who wish to excel at customer support and put customers in the front seat.
Bas Mensink
As a Service Desk manager, Federico has proven to be able to build a solid and very successful Service Desk organization. One can always rely on Federico having control and prioritizing the right jobs. Federico has a real passion for customer service and solving problems. He is very proactive and gets things done. He is a quick thinker, technically skilled and accurate. Nothing will slip his mind. Besides that he knows all the ‘ins and outs’ of ITIL. Working with Federico will assure you your job never gets boring! I enjoyed working with him a lot and I genuinely recommend him!
Joakim Stenberg
I've rarely met anyone who put more energy in helping customers then Federico. I've had the pleasure of working with Federico over the past three years and he has been a great source of knowledge for our product team. Federico was hired as a Customer Support Manager at Strossle in 2016 and has built up a professional support organization ground up. Federico pays close attention to getting processes right, staying true to established routines and inspiring colleagues of his to reach an outstanding service level. Federico would be a valuable asset to any company who wish to excel at customer support and put customers in the front seat.
Bas Mensink
As a Service Desk manager, Federico has proven to be able to build a solid and very successful Service Desk organization. One can always rely on Federico having control and prioritizing the right jobs. Federico has a real passion for customer service and solving problems. He is very proactive and gets things done. He is a quick thinker, technically skilled and accurate. Nothing will slip his mind. Besides that he knows all the ‘ins and outs’ of ITIL. Working with Federico will assure you your job never gets boring! I enjoyed working with him a lot and I genuinely recommend him!
Joakim Stenberg
I've rarely met anyone who put more energy in helping customers then Federico. I've had the pleasure of working with Federico over the past three years and he has been a great source of knowledge for our product team. Federico was hired as a Customer Support Manager at Strossle in 2016 and has built up a professional support organization ground up. Federico pays close attention to getting processes right, staying true to established routines and inspiring colleagues of his to reach an outstanding service level. Federico would be a valuable asset to any company who wish to excel at customer support and put customers in the front seat.
Bas Mensink
As a Service Desk manager, Federico has proven to be able to build a solid and very successful Service Desk organization. One can always rely on Federico having control and prioritizing the right jobs. Federico has a real passion for customer service and solving problems. He is very proactive and gets things done. He is a quick thinker, technically skilled and accurate. Nothing will slip his mind. Besides that he knows all the ‘ins and outs’ of ITIL. Working with Federico will assure you your job never gets boring! I enjoyed working with him a lot and I genuinely recommend him!
Joakim Stenberg
I've rarely met anyone who put more energy in helping customers then Federico. I've had the pleasure of working with Federico over the past three years and he has been a great source of knowledge for our product team. Federico was hired as a Customer Support Manager at Strossle in 2016 and has built up a professional support organization ground up. Federico pays close attention to getting processes right, staying true to established routines and inspiring colleagues of his to reach an outstanding service level. Federico would be a valuable asset to any company who wish to excel at customer support and put customers in the front seat.
Experience
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Massive Entertainment - A Ubisoft Studio
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Sweden
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Computer Games
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500 - 600 Employee
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IT Manager
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May 2022 - Present
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Diaverum
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Sweden
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Hospitals and Health Care
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700 & Above Employee
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IT Operations Team Lead
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Aug 2020 - May 2022
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Lunds universitet
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1 - 100 Employee
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Head of Division IT-services and IT-support, Library & ICT, Faculty of Medicine
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Aug 2019 - Apr 2020
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Strossle
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Sweden
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Online Audio and Video Media
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1 - 100 Employee
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Customer Support Manager
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Apr 2016 - Aug 2019
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HD-Sydsvenskan
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Sweden
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Newspaper Publishing
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100 - 200 Employee
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IT Support Manager
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May 2012 - Apr 2016
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IT Consultant
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Oct 2011 - May 2012
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Enfo
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Türkiye
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Wholesale Import and Export
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1 - 100 Employee
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Senior Support Technician/ OSS / Task Force
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Sep 2011 - Oct 2011
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E.ON
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Germany
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Utilities
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700 & Above Employee
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Senior Support Technician – 1st & 2nd Line Support
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Dec 2008 - Sep 2011
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Network Engineer / Migration Technician
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Mar 2008 - Dec 2008
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Business Developer/ Project Manager
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Jan 2006 - Mar 2008
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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System Admin/ Project Management
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Jan 2005 - Dec 2005
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Community
