Experience

University of Atypical for Arts and Disability
• United Kingdom
• Artists and Writers
• 1 - 100 Employee
• Volunteer Coordinator

  • Aug 2022 - Present


Scent From Ireland

• United Kingdom
• Retail

• Administrative Manager

  • Aug 2021 - Jun 2022

  General administration and filing; answering incoming queries by email and telephone; front of house duties; ensuring the reception area remained clean and tidy; ordering supplies and monitoring stock; updating spreadsheets and customer records; creation of templates and forms; communicating with fragrance oil companies and the compilation of a fragrance database; monitoring communications on social media channels; development of customer files; personal assistant duties to the managing director; preparing meeting papers and taking minutes; compiling CLP descriptors (Classification, Labelling and Packaging) and fragrance descriptions; processing and recording holiday requests; completion of time-sensitive import documentation pertaining to raw materials; encouraging prompt payments from customers and chasing outstanding debts when necessary; all administration around JobStart opportunities, including creation and recording of the funding agreement, vacancy details, start notifications and training plans; installation and maintenance of the TimeMoto clock feature with ongoing monitoring of staff attendance. Show less



CAMPHILL COMMUNITY GLENCRAIG

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Social Care Administrator

  • May 2018 - Aug 2021

  Providing general support and assistance to the heads of social care services; processing and recording incident reports; preparing and maintaining existing summary spreadsheets; maintaining accurate and secure records of service users’ information; collating and recording of monthly staff attendance record reports; general typing and filing duties; ensuring service user data confidentiality; taking and issuing minutes; preparing accurate reports; assisting with maintenance and coordination of supervision records; assisting with day to day correspondence with staff, regulatory bodies and all relevant stakeholders; providing information as requested by RQIA and trusts; providing reception cover; receiving incoming telephone calls, handling queries and operating switchboard; meeting and greeting visitors and providing hospitality; providing administrative support to colleagues and community staff; recording, filing and retrieval of information; providing reports, queries and mailing from existing databases. Show less



Independent News & Media

• United Kingdom
• Book and Periodical Publishing

• Telesales Executive

  • Dec 2017 - May 2018

  Generate advertising revenue through existing customers and new business generation; handling customer queries and providing a high level of customer service; achieving all pre-set targets and KPIs; maximising all selling opportunities; developing solutions for customers; management of customer database; general administration. Generate advertising revenue through existing customers and new business generation; handling customer queries and providing a high level of customer service; achieving all pre-set targets and KPIs; maximising all selling opportunities; developing solutions for customers; management of customer database; general administration.



Castlebawn Dental Practice

• United Kingdom
• 1 - 100 Employee

• Receptionist

  • Oct 2017 - Dec 2017

  Ensuring reception area is organised and that patients are looked after during their visit; answering the telephone promptly and pleasantly; welcoming all patients; ensuring the appointment system is efficient and accurate; collecting and recording payments; completing and returning payment forms for both the NHS and private schemes; managing the daily cash up, encouraging prompt payments and chasing outstanding debts according to the practice policy; liaising with dental laboratories, supply companies and other organisations as required; recalling patients for regular check-ups; maintaining daily records and computer back-ups; general housekeeping duties, keeping both the reception area and bathroom clean and tidy. Show less



Libraries NI

• Libraries
• 100 - 200 Employee

• Library Assistant

  • Sep 2017 - Oct 2017

  Greeting visitors to the library, introducing them to library services, rules and regulations; registering new library users; handling client queries using both print and electronic resources; shelving books, organising shelves and weeding stock; cash-handling and key holder duties; completing weekly fire alarm checks; meeting the learning, leisure and cultural needs of the local community; planning and running craft activities for children. Greeting visitors to the library, introducing them to library services, rules and regulations; registering new library users; handling client queries using both print and electronic resources; shelving books, organising shelves and weeding stock; cash-handling and key holder duties; completing weekly fire alarm checks; meeting the learning, leisure and cultural needs of the local community; planning and running craft activities for children.



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• • Aug 2016 - Oct 2017

  Welcoming visitors to the property, selling admission (with targets in Gift Aid On Entry) and actively promoting membership to the National Trust; developing my knowledge and understanding of the Trust, Mount Stewart and the Strangford area; consistently providing exceptional customer service; orientating visitors and supporting events.

• • Jul 2016 - Oct 2017

  Delivering exceptional customer service by welcoming visitors to the property, assisting with orientation and ensuring they have a memorable experience; providing information relating to the property, events and facilities; promoting events, offers, products and benefits of membership as well as linking back to the National Trust's conservation purpose; general cleaning duties and assisting with displays; car park management.



Camphill Community Glencraig

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Office Administrator

  • Jun 2016 - Jul 2016

  Managing the phone line by transferring calls and taking messages; answering e-mails, updating the office schedule and ordering supplies; cash-handling duties; front of house role, providing the first point of contact for visitors and maintenance workers; sorting the community’s post and using the franking machine to send letters and parcels with Royal Mail; filing documents and updating spreadsheets in a prompt and orderly fashion; dispensing passes to visitors; coordinating with staff from various departments and teams (Accounts, Human Resources, Finance, Maintenance, Co-Workers); photocopying, scanning and other general office work. Show less



Ulster University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Tutorial Postgraduate

  • Sep 2014 - Dec 2014

  Consolidating student learning through weekly hour-long seminars for the module ‘Witchcraft and Magic in Early Modern Britain and Ireland’ (HIS 304C2); encouraging motivation and involvement, ensuring students were both familiar and comfortable with the course’s outline and aims; providing clear marking guidelines and detailed feedback for assignments as well as continued assessment of student understanding; recognising the existing diversity amongst my cohort, utilising different teaching and learning methods; respecting the agreed codes of practice whilst remaining approachable and maintaining a safe, supportive environment. Show less



BasketsGalore Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Office Administrator

  • Oct 2008 - Dec 2010

  Assisting customers and taking orders on the phone and via email; processing, data checking and dealing with orders from various websites and keeping customers updated on their order status; booking in orders with various couriers, both online and using specialist software; working as part of a team and communicating effectively with members of the office and warehouse teams; editing product photographs before their inclusion on company websites; maintaining various spreadsheets and assisting in other general office work. Show less



The Georgian House

• United Kingdom
• Consumer Goods

• Silver Service and Coffee Shop Waitress

  • Oct 2005 - Apr 2007

  General waitressing duties, handling money and using the till, serving drinks at the bar, assisting at private catering functions. General waitressing duties, handling money and using the till, serving drinks at the bar, assisting at private catering functions.