Success Manager

• 2022 - Present

Account Manager

• May 2017 - Jul 2022

Wireless Account Manager for some of the most incredible clients. Shaped programs to provide customized support for clients large & small. Utilized the latest wireless technologies to enhance client offerings. Provided white-glove tech support to ensure any problems were promptly addressed and escalated when needed. Organized wireless inventory by ensuring key items were updated and provided reporting to balance usage & savings. Wireless Account Manager for some of the most incredible clients. Shaped programs to provide customized support for clients large & small. Utilized the latest wireless technologies to enhance client offerings. Provided white-glove tech support to ensure any problems were promptly addressed and escalated when needed. Organized wireless inventory by ensuring key items were updated and provided reporting to balance usage & savings.

Quality Control Supervisor

• Feb 2016 - Apr 2017

Working to reshape the energy landscape by making solar power accessible and affordable for everyone. Expertly managed a team of top analysts, gauging customer interactions via the phone and email. Created and published several process documents for the department. Collaborated with senior leadership frequently to ensure we were auditing for the right things in order to increase customer satisfaction and perfect the customer experience. Working to reshape the energy landscape by making solar power accessible and affordable for everyone. Expertly managed a team of top analysts, gauging customer interactions via the phone and email. Created and published several process documents for the department. Collaborated with senior leadership frequently to ensure we were auditing for the right things in order to increase customer satisfaction and perfect the customer experience.

Telecommunications Specialist / CES Voice Provisioning

• Sep 2014 - Sep 2015

Employed CISCO Unified Call Manager daily to program and configure IPT lines for internal clients at Goldman Sachs. Managed recording profiles and provisioning for all traders in North America, ensuring compliance with FCC regulations / responsible for configuring, troubleshooting and testing lines for recovery of voice files. Employed CISCO Unified Call Manager daily to program and configure IPT lines for internal clients at Goldman Sachs. Managed recording profiles and provisioning for all traders in North America, ensuring compliance with FCC regulations / responsible for configuring, troubleshooting and testing lines for recovery of voice files.

Business Sales Solutions Manager / Verizon Enterprise Solutions

• Nov 2008 - Jul 2014

Led an elite, high performing team with at risk pay against strategic goals. Led an elite, high performing team with at risk pay against strategic goals.

Field Turf Installer

• May 2001 - May 2006

Managed a skilled labor group in installing, creating and modifying artificial field turf fields for city parks, high schools, college and university fields along with 2 NFL field installations. Managed a skilled labor group in installing, creating and modifying artificial field turf fields for city parks, high schools, college and university fields along with 2 NFL field installations.