Experience

Notch Solutions

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Co-Owner

  • Aug 2015 - Present

  Miami/Fort Lauderdale Area Website Design, Development, and Marketing.



Shift4Shop

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• E-Commerce Account Manager & Website Design Specialist

  • Feb 2013 - Nov 2016

  Tamarac, Florida I managed over 1500 accounts that range from small start up businesses to multimillion dollar businesses. I perform sales related tasks such as email, sales chat, ticketing, warm calling new demo downloads. Additionally, contact existing customers to offer services such as custom webdesign, managed social media, SEO, and PPC. I also prepare quotes for custom programming, design and SEO leads submitted by customers or sales representatives.



Computer Consultants Exchange

• Senior Sales Consultant

  • Mar 2010 - Dec 2012

  Orlando, Florida Area Computer Consultants Exchange was one of the largest consignment software providers. I performed all sales related tasks including, emails, marketing emails, customer call backs, demo download warm calls and handled customer complaints. I personally tripled the sales for the company on a monthly average. Additionally, I handled all marketing packets that were sent out to new and potential customers. I prepared monthly newsletters using constant contact as well as prepared weekly blogs… Show more Computer Consultants Exchange was one of the largest consignment software providers. I performed all sales related tasks including, emails, marketing emails, customer call backs, demo download warm calls and handled customer complaints. I personally tripled the sales for the company on a monthly average. Additionally, I handled all marketing packets that were sent out to new and potential customers. I prepared monthly newsletters using constant contact as well as prepared weekly blogs. Performed minor outside sales tasks such as door to door solicitation to relevant businesses. CCE was eventually sold to a company names Tri-Tech. Show less



Resaleworld.com

• Software Development
• 1 - 100 Employee

• Software Support Specialist

  • Jan 2009 - Apr 2010

  Orlando, Florida Area Installed, configured and supported Desktop/MS SQL Server-based platform. Installed, configured and troubleshot both local and network printers. Troubleshot DNS and TCP/IP settings in order to establish a connection with MS SQL Server across workgroup and domain environments. Developed SQL scripts to configure and/or patch databases managed by MS SQL Sever. Performed in-house beta testing for all new software releases. Worked directly with program developer to resolve software bugs and to… Show more Installed, configured and supported Desktop/MS SQL Server-based platform. Installed, configured and troubleshot both local and network printers. Troubleshot DNS and TCP/IP settings in order to establish a connection with MS SQL Server across workgroup and domain environments. Developed SQL scripts to configure and/or patch databases managed by MS SQL Sever. Performed in-house beta testing for all new software releases. Worked directly with program developer to resolve software bugs and to provide input on software enhancements. Show less



CenturyLink Business for Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Lead II

  • Jun 2006 - Aug 2008

  Altamonte Springs, FL Monitored and corrected customer provisioning across a 1.5 million subscriber high speed data network comprised of elements by several major vendors including: Lucent, Tellabs and Nortel. Configured and optimized ATM traffic. Troubleshot FTTC/FTTP and provided advanced computer support. Supported connectivity issues with Windows 95, 98, 2000, NT, Server 2003, XP, Vista, Mac 80, 9.0 and X. Monitored ATM network trends and traffic patterns to help network-planning reports. Worked with the… Show more Monitored and corrected customer provisioning across a 1.5 million subscriber high speed data network comprised of elements by several major vendors including: Lucent, Tellabs and Nortel. Configured and optimized ATM traffic. Troubleshot FTTC/FTTP and provided advanced computer support. Supported connectivity issues with Windows 95, 98, 2000, NT, Server 2003, XP, Vista, Mac 80, 9.0 and X. Monitored ATM network trends and traffic patterns to help network-planning reports. Worked with the Broadband Maintenance Center to report network outages. Monitored all of FL call center technicians using Centergy Manager assuring all technicians are properly assisting customers. Supported customer hardware and software such as Symantec, AVG, EOS, Microsoft Office Suit, printers and many other peripheral devices. Trained both new and existing fill in tech leads. Handled manager escalations for both residential and business customers ensuring customer needs are met. Additionally, worked with Security department for acceptable use policy issues. Show less



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Product Specialist

  • Aug 2005 - Oct 2006

  Orlando, Florida Area Provided technical support for high speed data, Digital Phone, and wireless networks. Configured tcp/ip settings, installed network interface card, configured web browser settings, as well as email and software support.