Experience

Lyttelton Port Company

• New Zealand
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Services Manager

  • Sep 2021 - Present



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Inside Sales Representative

  • Aug 2020 - Sep 2021



Air New Zealand

• New Zealand
• Airlines and Aviation
• 700 & Above Employee

• Account Manager, South Island Sales

  • Nov 2018 - Jul 2020

  Managing 60 SME relationships. Championing the Airline’s engagement and revenue programmes including: Airpoints for Business, Above and Beyond (Loyalty) and FlyNeutral (Sustainability). Enhancing and improving client/customer experience, sharing product information/innovations, driving sales.

• Claims Specialist

  • Jul 2007 - Nov 2018

  Responsible for providing exceptional customer service in a high pressure environment. Handling the needs of customers in distress both internally and with external service providers. Resolving and settling issues and claims for distressed customers. Working closely with many teams to find solutions, regain trust and provide excellent service recovery to customers.

• Exhibition Manager - Air New Zealand 75th Anniversary

  • Sep 2016 - Apr 2017

  Responsible for ensuring the highest possible operational standards for the Airline's 75th Anniversary Exhibition. Managing and motivating a team of a dozen staff at Canterbury Museum. Responsible for the organisation of key corporate and civic events at the exhibition while also driving day to day visitation. Managing the relationship on the ground between Air New Zealand and Canterbury Museum.

• Customer Service Agent

  • Oct 2003 - Oct 2007

  Managing premium and corporate clients. Frontline premium client check-in. Built and maintained excellent client relationships. Achieved performance targets. Modelled Air New Zealand uniform internally and externally at Fashion Week.