Experience

The Community House

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Advancement Services Manager

  • Oct 2019 - Present



The Community House

• Hinsdale, IL

• Clinic Coordinator of Mental Health Services

  • Jan 2015 - Present

  Responsible for the front office at The Community House Counseling Center duties include: Therapist coordination, expense reimbursement, ordering office supplies, handing mail and deliveries, distribution of session sheets and time cards, filing progress reports. Other responsibilities include being the first point of contact for potential clients, coordinating room space and dates for programs and managing updates to our website and social media sites. Responsible for the front office at The Community House Counseling Center duties include: Therapist coordination, expense reimbursement, ordering office supplies, handing mail and deliveries, distribution of session sheets and time cards, filing progress reports. Other responsibilities include being the first point of contact for potential clients, coordinating room space and dates for programs and managing updates to our website and social media sites.



Cheer Command

• Mokena, Illinois

• Social Media Coordinator & Athletic Instructor

  • May 2011 - May 2015

  Responsible for the safety of athletes, friends, family and coaches while practicing, performing, and while out of town. Teach athletes how to safely and accurately perform skills while using equipment or personal spotting until ready to perform skill on their own. Teach and perform proper techniques in learning and conditioning as well as identify as a role model to the athletes and their families. Partake in monthly staff meetings as well as create an agenda for monthly parent meetings for each of the teams. Generate agendas for athletes and parents for performance weekends and out of town trips. Create and organize in house events to promote our business; contact outside vendors to come to our events in addition to contacting outside events to perform at (i.e. Juvenile Diabetes Research Foundation Walk). Maintain position as a role model and correct athlete behavior. Also responsible for maintaining social media accounts: coordinating weekly posts, generate information for parents and athletes, preserve the Cheer Command name.



Sentinel Technologies

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Customer Service Representative

  • Jun 2014 - Jan 2015

  Responsible for being the first point of contact for Sentinel’s clients within our 24/7/365 call center. Provide primary communication link internally following department procedures while handling in-bound client calls obtaining and documenting incidents with regard to equipment or service. Main tasks include documenting incident information within an electronic ticketing system, providing incident information to field service personnel and document provided update information. I also place out-bound calls time-to-time as required by the client. Administrative tasks such as report processing or e-mail communication are expected.



The Community House

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Support

  • Sep 2012 - May 2014

  Direct customers to appropriate director and keep brochure up to date with all changes. Keep the phone line free for incoming questions as well as working quickly with walk-in customers in order to keep the hallways clear to maintain order in the busy environment. File and organize paperwork in order to keep communication clear with all employees. Send and accept faxes, certified mail, and outgoing mail. Complete data entry and help in processing of registrations as well as providing rosters for departments and instructors.



Lemont Park District

• Recreational Facilities
• 1 - 100 Employee

• Customer Service

  • May 2011 - Mar 2013

  Provide accurate information to customers pertaining to our brochure as well as our fitness memberships and daily entrance fees. Accept facility rental forms and payment; direct them to the appropriate supervisors for completion; also accept new credit card information. Process registrations for activities and memberships, refunds, and cancellations. Answer customer questions in person and over the phone with accurate up-to-the-minute information, or direct them to the appropriate supervisor. Greet customers and maintain a friendly work environment.