Experience

Texas Department of Housing and Community Affairs

• United States
• Government Administration
• 100 - 200 Employee

• Compliance Monitor

  • Mar 2017 - Present



Envolve LLC

• United States
• Real Estate
• 200 - 300 Employee

• Senior Community Manager

  • May 2011 - Feb 2017

  • Oversee daily operations for a 156-unit Tax Credit Apartment Community, including processing invoices, creating financial reports, fulfilling service orders, and managing contracts. • Maintain property in accordance with Texas Department of Housing and Community Affairs. • Prepare interiors and exteriors for annual and bi-annual State, ownership, and lender inspections; ensure that property adheres to all rules and regulations; achieved 100% pass rate. • Process applications in accordance with the Tax Credit Income and Screening Guidelines. • Received Property Manager of the Year for all LEDIC's locations in 2014 for converting an underperforming property with 72% occupancy rate to a consistent 95% occupancy rate. • Manage property through catastrophic flood that damaged 60 units; serve as onsite contact for global contractor; achieved 94% occupancy in renovated units within 3-5 days of reopening. • Train community staff at multiple locations; manage maintenance staff and office personnel. • Acting remote Peer Reviewer; assist compliance department with annual recertification file reviews and audits for 100+ LEDIC properties in various locations across the country. • Assist in the lease-up file processing for a Section 8, Project Based Community in Mississippi. • Develop annual budget in accordance with ownership expectations and guidelines; oversee spending and enforcement for 10 major departments, including capital improvements. Show less



Capstone Real Estate

• Property Manager

  • Oct 2010 - Apr 2011

  -Manage the day-to-day operations of an Affordable Housing Community -Manage a staff of 3 persons, consisting of 1 Assistant Manager and 2 Maintenance persons -Ensure that property records are accurately maintained and ensure that all lease files are maintained in a secured area and located behind two locked doors for security. -Complete all required reports in an accurate and timely manner. -Inspect property regularly to insure that it is well maintained and has good curb appeal. -Supervise outside contractors working on the property. -Maintain work orders on all maintenance requests and respond to those requests within 48 hours. -Review, approve and process invoices as goods and services are ordered on a weekly basis. -Ensure that apartments are cleaned and made-ready after move-outs. -Collect rents and institute proper procedures against delinquent accounts and maintain accurate records. -Initiate eviction procedures for those residents who fail to pay rent. -Collect security deposits from residents and record date and time of collection. -Properly coordinate the administration of supportive services with the Social Service Provider to ensure resident support. -Market the property and generate qualified traffic. -Review monthly income and expense reports and report on any variance from budget. -Handle resident complaints and maintenance related-issues to avoid a Fair Housing Complaint. Show less



Campus Crest Real Estate Management

• San Angelo, Texas Area

• General Manager

  • Nov 2008 - Oct 2010

  • Managed daily operations of property, while overseeing Assistant GM and 18 Leasing Agents. • Verified financial reports prepared by the AGM; prepared and approved bi-weekly payroll. • Coordinated all pre-leasing activities and events, including pool parties and promotions. • Marketed 192 pre-lease units for student housing community via guerrilla-marketing methods. • Researched and proposed advertising avenues for the local market, focusing on local visibility. • Completed Grace Hill and Real Page internal trainings regarding fair housing, workplace violence, marketing, and company specific administrative training. Show less



Vanguard Properties

• United States
• Real Estate
• 300 - 400 Employee

• Property and Office Manager

  • Oct 2004 - Nov 2008

  • Performed office management duties, including managing office personnel; accepting rental and fee payments, preparing vacancy reports and work orders, and processing applications. • Streamlined payroll, invoicing, and financial reports, resulting in lower labor costs. • Converted underperforming rental properties, and increased property income by implementing month-to-month fees, enforcing renewal processes, and upgrading property amenities. • Managed 121 apartments, 40+ homes, and 5 Laundromats located throughout San Angelo. • Implemented marketing strategies and prepared marketing materials for rental properties. Show less



Desert Shadows Apartments, San Angelo PHA

• San Angelo, Texas Area

• Leasing Consultant

  • May 2003 - Sep 2004

  • Handled legal documents and issues according to the Texas Apartment Association Lease. • Performed frontend customer service duties, including accepting rental payments, showing apartments, preparing applications, and creating vacancy reports for managers. • Planned and coordinated special events for residents, including parties and holiday events. • Handled legal documents and issues according to the Texas Apartment Association Lease. • Performed frontend customer service duties, including accepting rental payments, showing apartments, preparing applications, and creating vacancy reports for managers. • Planned and coordinated special events for residents, including parties and holiday events.