Experience

Swinton Estate

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Spa Receptionist

  • May 2023 - Present



Grantley Hall

• United Kingdom
• Hospitality
• 100 - 200 Employee

• • Mar 2021 - May 2023

  This role is to guide, support the team of Therapists, Coordinators, Attendants and other spa staff, whilstexecuting the day-to-day general operational duties in accordance with the Spa’s Standard OperatingProcedures.• Perform administrative tasks such as the co-ordination of the Spas appointment schedule according tostandards with attention to detail for the highest services and standards• Advise guests of spa services, programs and treatments and provide sound product information on allretail products available at the Retreat• Monitor the cleanliness and professional presentation of the Treatment rooms and ensure all therapyrooms that are not kept/left in good standard• Assist in promoting spa and body care products to guests, offer full product knowledge prior totreatment service• To receive orders and ensure product display areas are stocked according to standards and establishedpar stock levels• Manage the registration of guests, make bookings, provide information for guests, assist thecommunication process within the Spa• Ensure that all guests are escorted to the Relaxation area/s prior to their treatment and made to feelcomfortable by the offering of tea, coffee, and cold beverages Show less

• • May 2019 - May 2021

  As a Spa Lounge Host, you will be meeting and greeting spa guests, providing refreshments to day spa, hotel and member guests poolside and within the Spa Lounge area.

• • May 2019 - Jul 2019

  • Hardworking, friendly, team player with a passion and enthusiasm for delivering authentic Yorkshire hospitality• Previous experience of working in a large upscale, high volume restaurant and bar is preferred however full training will be provided• Be presentable, personable with outstanding customer service skills• To go above and beyond with all guests whilst supporting fellow team members with respect