Experience

Vendorpass

• United States
• Human Resources Services
• 1 - 100 Employee

• Director, Consultant Support

  • Aug 2021 - Jul 2023

  Jacksonville, Florida, United States Led a team of Consultant Support Representatives (onsite and remote) to care for HR questions and payroll administration for 4000+ contingent workers. Point of escalation for all consultant and client concerns and worked with our other support teams to provide excellent customer support for 70+ clients.

• Consultant Service Manager

  • Sep 2018 - Aug 2021

  Jacksonville, Florida Area Built and managed team of consultant support representatives to provide support for over 70 clients. Responsible for hiring, training and developing the team. Created a positive work environment with documented expectations and consistent feedback. Created standard operating procedures and training guides.



Pontoon Solutions

• United States
• Human Resources Services
• 700 & Above Employee

• Finance Supervisor

  • May 2014 - Sep 2018

  Jacksonville, Florida, United States Managed the financial and compliance operations for the largest global Managed Service Provider. Managed full financial lifecycle including invoicing, collection and settlement for over $3B in annual spend. Hired, trained and developed Operations and Compliance Specialists across both US and Manilla to meet and exceed defined SLA's, Point of contact for escalations and reconciliations. Responsible for high dollar / past due collections.



NGA Human Resources, an Alight company

• United Kingdom
• Human Resources Services
• 700 & Above Employee

• NGA Human Resources Team Lead

  • Sep 2005 - May 2014

  Jacksonville, Florida, United States Managed a cross functional team providing end to end HR Support for Client's employee population including onboarding, leave of absence administration, HR / Benefits related questions, work force reductions and employee portal navigation. Hired, trained and developed a client focused team that routinely scored client satisfaction scores over 98%. Created and maintained Knowledge Base content for all functional areas of the service center.