Cara Duncan
Condition Reporting Lead and Bid Coordinator at RM Surveys- Claim this Profile
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Bio
Jason Gelineau
Cara was the first employee of Grilled to the Mac. From the moment she started work I was very impressed with her superior customer service skills and her strong work ethic. Cara brought a positive and friendly attitude to our workplace. She was highly respected by me and our fellow staff. It is a pleasure to recommend Cara for a role working with people. She excelled at building relationships and ensuring total customer satisfaction.
Jason Gelineau
Cara was the first employee of Grilled to the Mac. From the moment she started work I was very impressed with her superior customer service skills and her strong work ethic. Cara brought a positive and friendly attitude to our workplace. She was highly respected by me and our fellow staff. It is a pleasure to recommend Cara for a role working with people. She excelled at building relationships and ensuring total customer satisfaction.
Jason Gelineau
Cara was the first employee of Grilled to the Mac. From the moment she started work I was very impressed with her superior customer service skills and her strong work ethic. Cara brought a positive and friendly attitude to our workplace. She was highly respected by me and our fellow staff. It is a pleasure to recommend Cara for a role working with people. She excelled at building relationships and ensuring total customer satisfaction.
Jason Gelineau
Cara was the first employee of Grilled to the Mac. From the moment she started work I was very impressed with her superior customer service skills and her strong work ethic. Cara brought a positive and friendly attitude to our workplace. She was highly respected by me and our fellow staff. It is a pleasure to recommend Cara for a role working with people. She excelled at building relationships and ensuring total customer satisfaction.
Credentials
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CPR/AED/First Aid
St John Ambulance Australia (National Office)Jan, 2022- Sep, 2024 -
Member of NAWIC WA
NAWIC WA (Official Page)Jun, 2021- Sep, 2024 -
CPCCWHS1001 Prepare to Work Safely in the Construction Industry
Blue Dog Training - RTO 31193Nov, 2020- Sep, 2024 -
WA Approved Manager
Department of Racing, Gaming and LiquorSep, 2019- Sep, 2024 -
Pro serve
Alberta Gaming and Liquor CommissionDec, 2015- Sep, 2024 -
Standard First Aid CPR C & AED
Lifesaving Society Alberta and Northwest TerritoriesDec, 2015- Sep, 2024 -
Food Safety Certification
Food Safety and Quality Consultants, LLC -
RSA Certificate WA
Access All Areas Training
Experience
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RM Surveys
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Australia
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Construction
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1 - 100 Employee
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Condition Reporting Lead and Bid Coordinator
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Nov 2022 - Present
Coordination and project management of Dilapidation surveys. Sales management process coordination through use of NetSuite CRM, providing on-going support and training to management and administrative teams.
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Bid Coordinator
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Nov 2020 - Nov 2022
Building and refining a consistent and efficient Request for Pricing (RFP) process. Improving business development processes and leading change management, implementation of new CRM software (NetSuite) within a multi-skilled and multi-generational team. Reviewing customer requests and documentation to develop a detailed understanding of tender submission requirements. Liaising with department managers for coordination of pricing. Providing consistent support and maintaining effective communication between internal departments, management and clients. Preparation of strategic responses for expressions of interests, tenders and proposal submissions. Ensuring consistency and compliance across submissions. Coordination and management of workloads and submission deadlines. Show less
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Administrative Assistant
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Feb 2020 - Nov 2020
Accounts Receivable, Preparation of invoicesDebt collectingClient and project setupPhone enquiry coordinationPayroll, Time-based billingGeneral Data EntryAdditional administrative duties ad hoc
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Old Faithful Bar & BBQ
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Australia
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Restaurants
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1 - 100 Employee
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Assistant Venue Manager
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Dec 2018 - Feb 2020
Event Management and Customer Service - Management and coordination of all events and bookings - Providing excellent customer service and maintaining a positive attitude in high-pressure situations - Sales of food & beverage, ensuring all customers’ needs are met - Product knowledge including whiskey, American-style BBQ, craft beer & cocktails - Set up and execution of events Conflict Management and Negotiation - Problem-solving and reasoning with customers and clients - Negotiation of pricing in procurement of goods and services for the venue Tangible Resource Management - Ordering and keeping track of inventory items, stocktake - Coordination of maintenence on premises Human Resource Management - Building a strong team through training and development, information sessions and meetings - Selection and Recruitment of staff - Creation and maintenance of Code of Conduct, workplace policies and procedures Show less
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Aroma Cafe
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Retail
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Catering Coordinator and Administrator
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Nov 2018 - Apr 2019
- Providing excellent customer service while taking catering orders over the phone and by email and organising delivery of food - Data Entry including stock ordering, inventory, bookings and other ad hoc administrative duties - Maintaining client information in a database and exercising discretion with sensitive information - Preparing, cooking and assembling catering orders with great attention to detail -Knowledge of regular/catering menu and food/beverage products - Making coffees, serving customers and creating sandwiches and salads to order - Dealing with any issues efficiently, effectively and professionally Show less
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Supervisor - Restaurant and Events
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Jul 2016 - Aug 2018
Involved in all aspects of customer service and care, identifying customers’ needs and values and continually improving customer service. Managing development of clients through encouraging and strengthening positive working relationships. Promoting effective cultural change through discussion, collaboration and inclusion of staff in designing and implementing change systems and processes. Encouraging team motivation and proving leadership by example, willingness to do any job that could be delegated by management team. Worked cooperatively with others to accomplish joint tasks, such as cleaning and maintaining the restaurant and bar. Knowledge of product (Whiskey and Texas-style BBQ) and the farm to table process played a key part in marketing the restaurant through social media and word of mouth, bringing more customers in. Show less
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Operations Supervisor
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Nov 2015 - Jul 2016
- Supervising day to day operations, maintaining constant communication and supporting all staff within multiple departments at the hotel, including Food & Beverage, Housekeeping, Front Office, Sales and Maintenance - Pre-opening of a dual brand; two new hotels (Courtyard and Residence Inn by Marriott) and their in-hotel restaurants - Ensuring operations ran smoothly in Food & Beverage by creating workplace policies within a team, implementing them daily, providing support, being approachable and reliable - Administrative Duties including Data Entry, Labour Forecasting and Payroll (EZ LABOR), Banquet Billing (FOSSE), Liquor and Food Ordering (SYSCO) - Increased Guest Service Scores (GSS) through increasing food & beverage variety and staff performance at RI buffet breakfast and RI Mix- Forming and encouraging a cohesive, adaptable team of staff with varying ages, backgrounds and levels of experience- Banquet Operations including room set up, supervision of each event, room clean up and client interactions during the process of booking events through to billing - Interviewing and Training prospective and new staff, addressing any concerns or queries - Continuous improvement of learning through training & development, driving customer service and staff engagement towards excellence- Sales of STARBUCKS brand coffees and products, in compliance with brand standards and Marriott International's partnership with Starbucks- Inventory (Liquor, food and dry storage) Show less
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Food and Beverage Operations
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Feb 2015 - Nov 2015
- Building relationships, and engaging in conversation, with guests - Pre-opening of a new restaurant in newly renovated hotel- Ensuring operations ran smoothly in Food & Beverage by creating workplace policies within a team, implementing them daily- Providing approachable and reliable support to staff- Accountability, taking responsibility for decision-making and actions - Exercising discretion, confidentiality and integrity with guests and staff - Dealing with customer complaints and finding appropriate solutions whilst maintaining great customer service and a positive attitude - Ensuring consistent quality of service within and outside of my department - Enforcing Marriott Brand Standards- Team work; helping others serve guests and complete duties - Conducting large groups/parties, ensuring guests needs are met - Explaining menu/restaurant concept, taking orders, delivering food to guests; ensuring consistent quality- Knowledge of product; Learning and recommending whiskeys and food to customers - Making and providing beverages and food service to tables and ensuring all guests needs are met - Entertaining guests by telling stories and explaining site history Show less
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Moments Cafe
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Germany
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Restaurants
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Barista, Waitress and Kitchenhand
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Oct 2014 - Dec 2014
- Waitressing and Customer Service, building rapport with customer base - Making coffee and cold drinks, use of commercial grade coffee machines - Preparing sandwiches and other take-out meals for customers - Clearing dishes from tables, cleaning customer dining areas and washing dishes - Refilling depleted stock and keeping track of inventory - Waitressing and Customer Service, building rapport with customer base - Making coffee and cold drinks, use of commercial grade coffee machines - Preparing sandwiches and other take-out meals for customers - Clearing dishes from tables, cleaning customer dining areas and washing dishes - Refilling depleted stock and keeping track of inventory
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JAG Hospitality
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Australia
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Hospitality
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Customer Service Sales Assistant
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Jul 2014 - Dec 2014
- Greeting customers, explaining food menu & concept and upselling products - Promoting 'Grilled to the Mac' food truck business and it's products on social media platforms - Taking orders and cash handling/use of EFTPOS - Serving food in compliance with WA food safety regulations - Disassembling, cleaning and sanitizing equipment - Greeting customers, explaining food menu & concept and upselling products - Promoting 'Grilled to the Mac' food truck business and it's products on social media platforms - Taking orders and cash handling/use of EFTPOS - Serving food in compliance with WA food safety regulations - Disassembling, cleaning and sanitizing equipment
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Flight Centre Travel Group
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Australia
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Travel Arrangements
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700 & Above Employee
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International Travel Consultant
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Apr 2014 - Sep 2014
- Using my travel experience to sell products including airfares, insurance and accommodation - Computer Literacy (Microsoft Suite, Galileo, TUD, InControl) - Dealing with issues and complications with urgency and care - Providing exceptional customer service in person, over the phone and via email - Preparing and issuing invoices, receipt payments and maintaining financial documents - Advising customers of travel regulations, visas and local customs - Maintaining confidentiality and discretion with clients and their personal details Show less
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Woolworths Group
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Australia
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Retail
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700 & Above Employee
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BWS Liquor Team Assistant Manager
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Feb 2012 - Apr 2014
- Sharing my passion for and knowledge of products with customers and confidently recommending products which meet their needs, through providing excellent customer service - Supervision (key-holder) of store during major structural changes, such as change of management - Effective financial and people management such as organising rosters, covering shifts, weekly balancing, payroll (use of Kronos) training & supervision of staff - Unloading, maintenance and cleaning of store and merchandise - Completing/Receiving orders, paperwork and stocktakes - Use of pallet jacks, trolleys and carrying out other physical tasks associated with the role - Working as a cooperative team member, while helping others to learn - Upholding Responsible Service of Alcohol (RSA) guidelines - Ensuring a clean and safe workplace for all staff Show less
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Muzz Buzz Franchising Pty Ltd
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Australia
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Food and Beverage Services
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1 - 100 Employee
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Head Barista Drive-Thru
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Oct 2013 - Feb 2014
- Providing excellent customer service and building strong relationships with frequent and regular customers - Supervising, leading & training staff, dealing with customer complaints and informing business owner of any issues (Key-holder of store - 4.30AM shift starts) - Taking orders and preparing hot and cold espresso-based beverages, within a short time-frame - Cleaning and sanitizing work areas, utensils & equipment, taking out rubbish and stocking stations - Safe storage of all perishables and non-perishables Show less
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Aurizon
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Australia
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Truck Transportation
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700 & Above Employee
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Human Resources and Business Strategy Intern
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Aug 2012 - Dec 2012
(Formerly known as "QR National") - Compiling and completing an investigative HR & Business Strategy Project; “Improving QR National’s Work-Integrated Learning Programs and Partnerships in WA” - Completing investigative research in order to advance existing systems and methods, relating to volume of graduate intake at Aurizon - Conducting presentations to HR & Business Strategy Team on research findings - Assisting and collaborating with the HR & Business Strategy team, to implement HR strategies in order to improve and further develop existing graduate program - Completing HR administrative duties and training as required - Behaving in accordance with the "Code of Conduct" and keeping aligned with organisational values - Maintaining confidentiality and discretion with sensitive information Show less
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Gloria Jean's Coffee
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Singapore
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Food and Beverage Services
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1 - 100 Employee
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Barista
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Nov 2009 - Mar 2012
- Greeting customers, taking orders and preparing hot and cold espresso-based beverages - Extracting espresso, controlling and maintaining the quality of the water, equipment, temperature, pressure and timings - Building rapport and providing great customer service - Weighing, grinding and packing coffee beans for customers, ensuring they are stored correctly to maintain freshness - Safe storage of all perishables and non-perishables - Cleaning and sanitizing work areas, utensils & equipment, taking out rubbish and stocking stations Show less
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Education
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Edith Cowan University
Bachelor of Business, Human Resource Management and Management -
2008 - 2009
Churchlands Senior High School
Certificate II, Hospitality (Kitchen Operations) -
2008 - 2009
Churchlands Senior High School
Certificate II, Business -
2005 - 2009
Churchlands Senior High School
Graduate with WACE
Community
