Account Manager

• Sep 2021 - Present

Worker's Compensation Claim Specialist

• Jan 2016 - Sep 2021

Monitor Workers Compensation claims to obtain updates and keep on track for closure. Keep account managers and producers informed of claim activity and updates. Review experience rating forms and compare as needed to ensure accuracy of Experience Modification. Forecast experience rating prior to publication date.

Assistant Customer Service Representative - VIP Commercial Accounts

• May 2015 - Dec 2015

Assist the account manager in the handling of the Commercial VIP accounts including workers compensation claim management for VIP accounts.

Accounting Specialist

• Oct 2014 - May 2015

Customer Service Representative

• Aug 2002 - Oct 2014

Large Commercial Account Management including address clients questions and or concerns, policy review/management, issue various proofs of coverage, claims reporting/processing, new business and renewal marketing, audit disputes, etc. Online research and trouble shooting computer and printer issues.

Accounts Receivable

• Jun 1998 - Jul 2002

Tracked the loads coming in versus packaged and product being shipped versus product on hand. Issued load receipts for drivers to verify pick up, invoiced company purchasing load, arranged and completed paperwork for loads being shipped out of the country, account receivable reconciliation daily and monthly. Tracked the loads coming in versus packaged and product being shipped versus product on hand. Issued load receipts for drivers to verify pick up, invoiced company purchasing load, arranged and completed paperwork for loads being shipped out of the country, account receivable reconciliation daily and monthly.