Experience

Watch Me Think

• United Kingdom
• Market Research
• 1 - 100 Employee

• Director Of Client Services

  • Jun 2017 - Present

• US Client Counselor & Thinker Manager

  • Oct 2014 - Jun 2017

  As a Thinker Manager I work with our US Thinker team to deliver fast, effective consumer immersion projects to our clients. Our thinkers utilize mobile video to give us an authentic representation of their environment, whether it be at home or in retail, and in turn, we tell a compelling story to help our clients enhance their data and presentations.As a Client Counselor my job is simple. Keep clients happy and coming back for more.We are constantly experimenting with new ideas and approaches for clients and constantly developing our offering. If it works, great. If it doesn’t, well we move on and try something else. Show less



Gorilla Group

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Sr. Project Manager

  • Apr 2012 - Oct 2014

  Manage complete project life cycle from initial discovery to launch establishing goals and milestones. Responsible for the creation, maintenance and delivery of detailed project plans. Identify and scope client requirements and deliverables. Identify, document and manage scope or deliverable change requests. Coordinate daily tasks and work directly with development and design teams to ensure completion. Track all billable hours to ensure the team is on budget. Manage and help ensure client satisfaction in partnership with the internal team. Weekly status reporting, notifying internal teams of any risks, weaknesses or opportunities that could impact the success of the project, escalating issues to upper management and client as appropriate. Show less



Mintel

• United Kingdom
• Market Research
• 700 & Above Employee

• Sr. Project Manager

  • Sep 2009 - Apr 2012

  Coordinated the development of projects in accordance with objectives and budget with clients..Acted as lead contact on multiple Consumer Packaged Goods, Retail and Banking projects.Manage budget and resources through project entirety, including mystery shops, product retrievals, and retail audits.Acted as interim Director of the Services team, consisting of five team members, for two months.Managed and guided other members of the Services Team.Implemented project revisions when necessary.Acted as primary contact to procure resources with outside vendor.Delivered custom databases based on clients need for each project.Created a new process to improve the internal management of banking projects. Show less

• Project Manager

  • Sep 2007 - Sep 2009

  Managed all aspects of a Quality Assurance Project for the fountain division of International Beverage Company.Generated and presented monthly and quarterly reports.Worked one on one with client and their budget. Communicated and built relationships with 85+ independent contractors in 45 countries.Travelled to 20-35 markets per year to train and audit the contractors.Worked on the development of a new website to host reports.Completed additional ad hoc projects from start to finish with strict timelines. Show less

• Assistant Coverage Manager

  • May 2007 - Sep 2007

  Managed Global New Products Database 'GNPD' Shopper Network in North America & Latin America.Conducted and completed worldwide product retrievals for IFT Show & New Products Conferences.Attended trade shows to obtain new products and learn of new trends in the Consumer Packaged Goods Industry.Acted as editor for trade show reviews that were shared with clients.



Marketing Werks, Inc

• VERB Yellowball Tour Coordinator

  • Apr 2006 - Oct 2006

  Completed a six month promotional marketing tour on behalf of The Center for Disease Control (CDC). Conducted promotional events at baseball games, elementary schools and after school programs. Acted as an emcee at events to communicate a message on behalf of the CDC. Managed 3-5 employees at each event to ensure safety and completion. Completed a six month promotional marketing tour on behalf of The Center for Disease Control (CDC). Conducted promotional events at baseball games, elementary schools and after school programs. Acted as an emcee at events to communicate a message on behalf of the CDC. Managed 3-5 employees at each event to ensure safety and completion.



Entertainment Cruises, Inc

• Central Reservations Supervisor

  • Jun 2004 - Apr 2006

  Overlooked reservations that consisted of 19 people or less on Odyssey and Mystic Blue Cruise Lines. Supervised and scheduled a call center consisting of 30 agents. Set up group event leads for Seadog Cruises and Chicago's Amazing Funhouse Maze. Utilized customer service skills while dealing with customer inquiries. Acted as a lead in relations with Travelocity, Expedia, Viator, Open Table and hotel sales & promotions. Overlooked reservations that consisted of 19 people or less on Odyssey and Mystic Blue Cruise Lines. Supervised and scheduled a call center consisting of 30 agents. Set up group event leads for Seadog Cruises and Chicago's Amazing Funhouse Maze. Utilized customer service skills while dealing with customer inquiries. Acted as a lead in relations with Travelocity, Expedia, Viator, Open Table and hotel sales & promotions.