Experience

Marcum Technology
• United States
• Information Technology & Services
• 1 - 100 Employee
• Client Services Representative

  • Sep 2022 - Present


Display Technologies

• United States
• Food & Beverages
• 1 - 100 Employee

• Account Executive, Retail/Key Accounts

  • Mar 2019 - Sep 2022

  -Manage the customer relationships and programs for strategic and retail accounts ensuring the highest possible customer satisfaction. -Processing of accurate and timely customer orders via phone, fax, website or e-mail utilizing company and /or client database system(s). -Receive customer complaints and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution. -Keep records of customer interactions, orders, customer account inquiries, and the filing of documents. -Acts as a liaison to the commercial team and internal departments. Provide accurate, valid, and complete information by using the right methods / tools. -Ensures that DT is informed of all key happenings at key accounts. IE – new product launches, new store builds etc. -Works closely with the brand development managers on all customer related inquiries, day to day orders as well as program orders, customer projects et al. -Partners with the commercial team to coordinate special promotions, ensuring on time and successful launches. -Identify customer needs and provide added value by initiating up-sell or cross-sell suggestions -Provide customer service by working with various departments on such things as stock depletion, direct shipments, new customer setup, credit approvals, payment terms and shipping guidelines. -Prepare detailed financial reporting for key/retail accounts establishing baseline spends and projections. -Maintain accurate inventory reports, ensure product availability, and manage production timelines



Apple & Eve LLC

• Food & Beverages
• 1 - 100 Employee

• Consumer Relations Coordinator

  • Jun 2018 - Mar 2019

  - Provide customer service to improve customer satisfaction- Manage weekly, monthly and adhoc reporting Quality Assurance- Resolve consumer complaints/inquiries via email/phone accurately and in a timely manner- Respond to emails and phone calls regarding; sales, consumer communications, and complaints-Maintain coupon redemption analysis on monthly and quarterly basis-Coordinate, analyze and improve customer service functions to meet company goals.-Facilitate company-wide, multi-department implementation of consumer relations management system-Assist in marketing activities and as needed project management- Execution of marketing budget management system-Coordinate with sales, quality, R&D and innovation departments on daily tasks and large-scale projects

• Consumer Relations Assistant

  • Nov 2017 - Jun 2018

  - Communication with consumers through phone and email- Dedicated to follow up and resolution of consumer complaints- Manage incoming emails for multiple brands; directing contacts to appropriate departments- Coordinate with Quality, research, marketing and sales departments on ongoing projects- Adhoc support to coordinator for marketing budget management- Assist in execution of implementation of multi-department roll out of CRS system



MS Apparel

• United States
• Technology, Information and Internet

• E-Commerce Assistant

  • Aug 2014 - Dec 2016

  September 2015- December 2016- Generate purchase orders and fulfillment to assure accuracy- Evaluate line sheets to ensure styles and pricing- Schedule, confirm and follow through of warehouse delivery schedules- Replenishment assessment and fulfillment- Partner with vendors to compose sales orders and product copy• Multi-task in a fast-paced environment- Manage Amazon seller central operating system- Data entry

• Customer Service Representative and E-Commerce Assistant

  • Aug 2014 - Dec 2016

  - SKU creation and database maintenance based on inventory- Generate bi-weekly sales reports to assess inventory productivity- Product selection and copy description on ecommerce platforms- Creation, amendment, and follow through of purchase orders- Manage Amazon seller central operating system- Organize inventory system



Dimestore Emporium

• E-commerce Assistant

  • Jul 2010 - Aug 2014

  - Order fulfillment, packaging and shipping - Inventory listing maintenance and ordering based on availability - Customer communication for assurance of best possible experience - Implemented inventory management system - Order fulfillment, packaging and shipping - Inventory listing maintenance and ordering based on availability - Customer communication for assurance of best possible experience - Implemented inventory management system